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- Tasks: Support international sales teams with customer service, order processing, and administrative tasks.
- Company: Join Beauty Works, a leading luxury hair solutions brand with global reach.
- Benefits: Gain experience in a dynamic industry with opportunities for growth and development.
- Why this job: Be part of a vibrant team making waves in the beauty industry.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Work in a fast-paced environment with a focus on teamwork and innovation.
The predicted salary is between 30000 - 40000 £ per year.
Beauty Works retails luxury hair solutions, including ready to wear clip-ins, semi-permanent professional extensions and exclusive collaborations. Our hair extensions, aftercare products and electrical stylers have earned recognition amongst the beauty press and up and down the red carpet. Beauty Works operates internationally to both salon professionals and directly to consumers and is owned by a Beauty Industry Group based in Salt Lake City, holding the largest share of the hair extensions market in the world.
The International Sales Assistant supports the EMEA distribution and international sales teams by delivering high-quality customer service, efficient order processing, and administrative sales support across multiple markets. This role involves direct interaction with international customer accounts, managing order enquiries, processing sales orders, handling complaints and returns in collaboration with technical teams, and resolving complex customer issues. The position also supports billing and revenue reporting through accurate invoicing, credit notes, customs documentation, and sales tracking, while liaising closely with warehouse and supply chain teams to ensure smooth order fulfilment and stock forecasting.
Daily work includes extensive email correspondence and use of systems such as NetSuite, Shopify, DHL portals and GlobalE, with a strong focus on supporting sales growth, meeting targets, and maintaining excellent customer relationships within the international beauty industry.
Role Outline- Responsible for direct interaction with customer accounts and taking order inquiries, ensuring order entry processing and control, supporting the sales processes in International Sales Executives and Distribution Manager in EMEA.
- Process complaints and returns in collaboration with the Technical Department.
- Research issues and bring resolution to complex situations.
- Enter and process customer orders.
- Follow guidelines for the customer service policy and procedure.
- Provide quality customer care via telephone and email.
- Assist current and potential customers by answering product and service questions.
- Assist with heavy email correspondence with the ability to answer questions efficiently.
- Compile statistics as required.
- Liaise with Warehouse and Supply chain to support customer order processing and stock forecasts.
- Direct salon desk based order processing and account management ensuring growth and targets are met for Bellami Salons International.
International Sales Assistant employer: Beauty Works
Contact Detail:
Beauty Works Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Sales Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the beauty industry, especially those connected to international sales. Use platforms like LinkedIn to connect and engage with professionals; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching Beauty Works and its products. Familiarise yourself with their luxury hair solutions and understand their market position. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your customer service skills! Since the role involves handling complaints and returns, think of scenarios where you can demonstrate your problem-solving abilities. Role-play with a friend or family member to build confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Beauty Works. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace International Sales Assistant
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for the beauty industry shine through! Mention any relevant experience or knowledge you have about hair solutions and how it aligns with our brand values at Beauty Works.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the International Sales Assistant role. Highlight your customer service skills and any experience with order processing or sales support, as these are key to what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Beauty Works!
How to prepare for a job interview at Beauty Works
✨Know Your Products
Familiarise yourself with Beauty Works' range of luxury hair solutions. Understand the different types of hair extensions, aftercare products, and electrical stylers they offer. This knowledge will help you answer questions confidently and show your genuine interest in the brand.
✨Master the Systems
Since the role involves using systems like NetSuite, Shopify, and DHL portals, it’s a good idea to brush up on these platforms. If you have experience with similar software, be ready to discuss it. If not, do a bit of research to understand how they work and their relevance to order processing and customer service.
✨Prepare for Customer Scenarios
Think about potential customer issues you might encounter in this role, such as handling complaints or processing returns. Prepare examples from your past experiences where you successfully resolved similar situations. This will demonstrate your problem-solving skills and ability to maintain excellent customer relationships.
✨Show Your Team Spirit
This position requires close collaboration with various teams, so be prepared to discuss how you work well in a team environment. Share examples of how you've supported colleagues in the past, especially in high-pressure situations, to highlight your teamwork and communication skills.