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For Companies At a Glance
- Tasks: Support international sales teams with customer service, order processing, and administrative tasks.
- Company: Join Beauty Works, a leading luxury hair solutions brand with global reach.
- Benefits: Gain valuable experience in the beauty industry with competitive pay and growth opportunities.
- Why this job: Be part of a dynamic team that drives sales and enhances customer experiences in beauty.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Work in a fast-paced environment with opportunities for career advancement.
The predicted salary is between 30000 - 40000 £ per year.
Beauty Works retails luxury hair solutions, including ready to wear clip-ins, semi-permanent professional extensions and exclusive collaborations. Our hair extensions, aftercare products and electrical stylers have earned recognition amongst the beauty press and up and down the red carpet. Beauty Works operates internationally to both salon professionals and directly to consumers and is owned by a Beauty Industry Group based in Salt Lake City and has the largest share of the hair extensions market in the world.
The International Sales Assistant supports the EMEA distribution and international sales teams by delivering high-quality customer service, efficient order processing, and administrative sales support across multiple markets. This role involves direct interaction with international customer accounts, managing order enquiries, processing sales orders, handling complaints and returns in collaboration with technical teams, and resolving complex customer issues. The position also supports billing and revenue reporting through accurate invoicing, credit notes, customs documentation, and sales tracking, while liaising closely with warehouse and supply chain teams to ensure smooth order fulfilment and stock forecasting. Daily work includes extensive email correspondence and use of systems such as NetSuite, Shopify, DHL portals and GlobalE, with a strong focus on supporting sales growth, meeting targets, and maintaining excellent customer relationships within the international beauty industry.
Role Outline
- Responsible for direct interaction with customer accounts and taking order inquiries, ensuring order entry processing and control, supporting the sales processes in International Sales Executives and Distribution Manager in EMEA.
- Process complaints and returns in collaboration with the Technical Department.
- Research issues and bring resolution to complex situations.
- Enter and process customer orders.
- Follow guidelines for the customer service policy and procedure.
- Provide quality customer care via telephone and email.
- Assist current and potential customers by answering product and service questions.
- Assist with heavy email correspondence with the ability to answer questions efficiently.
- Compile statistics as required.
- Liaising with Warehouse and Supply chain to support customer order processing and stock forecasts.
- Direct salon desk based order processing and account management ensuring growth and targets are met for Bellami Salons International & EMEA.
- Daily use of Netsuite & Shopify, DHL portal, & GlobalE.
- Timely submission of sales revenue.
- Create and check invoices and credit notes.
- Check and record customs entry confirmations.
- Maintaining sales tracker spreadsheets.
Required Skills
- Knowledge of the beauty industry is preferable.
- Professional experience in Customer Service is required.
- Excellent written and verbal communication skills.
- Good MS-Office skills.
- Ability to work independently as well as in a team supporting the Distribution Sales Executives and Manager.
International Sales Assistant in Cheadle Hulme employer: Beauty Works
Contact Detail:
Beauty Works Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Sales Assistant in Cheadle Hulme
✨Tip Number 1
Network like a pro! Reach out to people in the beauty industry, especially those connected to Beauty Works. Use LinkedIn to connect and engage with potential colleagues or mentors who can give you the inside scoop on the company culture and job openings.
✨Tip Number 2
Prepare for interviews by researching Beauty Works and its products. Familiarise yourself with their luxury hair solutions and understand what makes them stand out in the market. This will help you answer questions confidently and show your genuine interest in the role.
✨Tip Number 3
Practice your customer service skills! Since the role involves direct interaction with customers, think of scenarios where you might need to handle complaints or inquiries. Role-play with a friend to get comfortable with responding effectively and professionally.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Beauty Works and ready to dive into the international sales scene.
We think you need these skills to ace International Sales Assistant in Cheadle Hulme
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for the beauty industry shine through! Mention any relevant experience or knowledge you have about hair solutions and how it connects to the role. We want to see that you're genuinely excited about joining our team at Beauty Works.
Tailor Your Application: Make sure to customise your CV and cover letter for the International Sales Assistant position. Highlight your customer service experience and any skills that match the job description. We appreciate when candidates take the time to align their application with what we're looking for!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and keep your sentences short and to the point. We want to easily understand your qualifications and experiences without sifting through unnecessary fluff.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows that you’re proactive and keen to join our amazing team!
How to prepare for a job interview at Beauty Works
✨Know Your Beauty Industry Basics
Before the interview, brush up on your knowledge of the beauty industry, especially hair extensions. Familiarise yourself with Beauty Works' products and their unique selling points. This will show your genuine interest and help you engage in meaningful conversations during the interview.
✨Master the Art of Customer Service
Since this role heavily involves customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved complaints or handled complex issues, as these will demonstrate your problem-solving skills and ability to maintain strong customer relationships.
✨Get Comfortable with Tech Tools
Familiarise yourself with systems like NetSuite, Shopify, and DHL portals, as these are crucial for the role. If you have experience with similar platforms, be ready to discuss it. Showing that you're tech-savvy will give you an edge and reassure them that you can hit the ground running.
✨Prepare for Team Dynamics
This position requires collaboration with various teams, so think about your experiences working in a team environment. Be prepared to share how you’ve supported colleagues in achieving targets and how you handle communication across departments. Highlighting your teamwork skills will show that you’re a great fit for their collaborative culture.