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For Companies At a Glance
- Tasks: Lead a team to drive sales and deliver exceptional customer service at the Beauty Works counter.
- Company: Join Beauty Works, a global leader in luxury hair solutions with a strong market presence.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and training in the beauty industry.
- Why this job: Be part of a vibrant team that values creativity, customer engagement, and brand loyalty.
- Qualifications: Retail leadership experience, excellent communication skills, and a passion for beauty are essential.
- Other info: Must be well-groomed and able to adapt to fast-paced retail trends.
The predicted salary is between 28800 - 43200 £ per year.
Beauty Works retails luxury hair solutions, including ready to wear clip-ins, semi-permanent professional extensions and exclusive collaborations. Our hair extensions, aftercare products and electrical stylers have earned recognition amongst the beauty press and up and down the red carpet. Beauty Works operates internationally to both salon professionals and directly to consumers and is owned by a Beauty Industry Group based in Salt Lake City, holding the largest share of the hair extensions market in the world.
Job Summary
The Beauty Works Concession Sales Supervisor is responsible for driving the day-to-day running of the Beauty Works counter by providing guidance, instruction, direction and leadership to a team for the purpose of achieving key results and delivering consistent service. The Supervisor drives the sales of products and services with a focus on developing brand awareness by engaging with customers and driving brand loyalty. The successful candidate will ensure that company standards and customer service are always maintained to the highest level, with professionalism, honesty, customer and brand enthusiasm, and personal presentation maintained at all times.
Role Outline & Responsibilities
- Pro-actively drive sales and ensure that targets and KPIs are met, striving to exceed these while managing the day-to-day activity of the team and monitoring staff productivity and performance.
- Provide encouragement to team members, including communication of team goals and identifying areas for opportunities.
- Develop strategies to promote team member engagement and performance goals.
- Ensure the visual and commercial presentation of the retail concession is always maintained to the highest standard and aligned to the marketing vision.
- Maintain high standards of stock replenishment and ensure all items are on display and correctly priced, working with RM on forward demand stock needs.
- Prepare and submit timely, accurate and complete reporting as requested by Beauty Works & store management.
- Build and maintain relationships with external brands and stores to drive and maximise marketing and eventing opportunities.
- Attend all regional and company-wide training, conferences and conference calls.
- Ensure full compliance regarding till operation, refunds, and cash control, complying with host store regulations and rules.
- Promote a positive work environment by maintaining a respectful workplace and following the stores and Beauty Works procedures.
Key Skills
- Retail experience in a leadership role.
- Customer centric and relentless about exceeding expectations.
- Excellent timekeeping and attendance, with an understanding of the importance of confidential information and activities.
- Demonstrate ownership and accountability.
- Resilience and adaptability to changing trends, market and business needs.
- Entrepreneurial mindset and enthusiasm about their career.
- Highly presentable and well-groomed to ensure a professional appearance.
- Ability to work on own initiative as well as part of a team.
- Support with onboarding of future team members.
- Strong verbal, written and interpersonal skills.
- Ability to solve problems and make decisions.
- Team player who is resourceful and comfortable within a sales-targeted environment.
- Strong organisational skills with the ability to work in a fast-paced busy environment.
Requirements
- Excel proficient.
- Experience in Premium Retail/Beauty Halls.
- Customer Service experience.
- Ability to travel when required.
Beauty Works Concession Supervisor employer: Beauty Works
Contact Detail:
Beauty Works Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Works Concession Supervisor
✨Tip Number 1
Familiarise yourself with Beauty Works' product range and brand ethos. Understanding the luxury hair solutions they offer will help you engage with customers effectively and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a retail environment. Highlight specific instances where you drove sales or improved team performance to align with the responsibilities of the Concession Supervisor role.
✨Tip Number 3
Network within the beauty industry, especially with professionals who have experience in retail management. Building connections can provide insights into the company culture and may even lead to referrals that could strengthen your application.
✨Tip Number 4
Prepare to discuss how you would maintain high standards of customer service and visual merchandising. Think about strategies you could implement to enhance brand awareness and customer loyalty, as these are key aspects of the role.
We think you need these skills to ace Beauty Works Concession Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail and leadership experience. Emphasise any previous roles where you drove sales or managed a team, as these are key aspects of the Beauty Works Concession Supervisor position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and your understanding of luxury hair solutions. Mention specific examples of how you've exceeded sales targets or improved team performance in past roles.
Showcase Customer-Centric Skills: Demonstrate your customer service skills by providing examples of how you've gone above and beyond to meet customer needs. This is crucial for a role focused on brand loyalty and customer engagement.
Highlight Your Organisational Skills: Since the role requires strong organisational skills, mention any experience you have with stock management, visual merchandising, or reporting. This will show that you can maintain high standards in a fast-paced environment.
How to prepare for a job interview at Beauty Works
✨Showcase Your Leadership Skills
As a Concession Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, driven sales, or improved performance. Highlight your communication skills and how you encourage team engagement.
✨Understand the Brand and Products
Familiarise yourself with Beauty Works' products and brand ethos. Be ready to discuss their luxury hair solutions and how they stand out in the market. Showing genuine enthusiasm for the brand will help you connect with the interviewers and demonstrate your commitment.
✨Prepare for Customer-Centric Scenarios
Since the role is heavily focused on customer service, think of scenarios where you've gone above and beyond for customers. Be prepared to discuss how you would handle difficult situations or complaints while maintaining professionalism and brand loyalty.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, especially in a fast-paced environment. Share examples of how you've effectively managed multiple tasks, maintained stock levels, or ensured visual merchandising standards were met. This will show your potential employer that you can handle the demands of the role.
