Beauty Works Concession Supervisor

Beauty Works retails luxury hair solutions, including ready to wear clip-ins, semi-permanent professional extensions and exclusive collaborations. Our hair extensions, aftercare products and electrical stylers have earned recognition amongst the beauty press and up and down the red carpet. Beauty Works operates internationally to both salon professionals and directly to consumers and is owned by a Beauty Industry Group based in Salt Lake City, holding the largest share of the hair extensions market in the world.

The Beauty Works Concession Sales Supervisor is responsible for driving the day-to-day running of the Beauty Works counter by providing guidance, instruction, direction and leadership to a team for the purpose of achieving aligned results and delivering consistent service. The Supervisor drives the sales of products and services with a focus on developing brand awareness by engaging with customers and driving brand loyalty. The successful candidate will ensure that company standards and customer services are always maintained to the highest level, with professionalism, honesty, customer and brand enthusiasm, and personal presentation maintained at all times.

Role Outline & Responsibilities:

• Pro-actively drive sales and ensure that targets and KPIs are met, striving to exceed these while managing the day-to-day activity of the team and monitoring staff productivity and performance.
• Provide encouragement to team members, including communication of team goals and identifying areas for opportunities. Develop strategies to promote team member engagement and performance goals.
• Ensure the visual and commercial presentation of the retail concession is always maintained to the highest standard and aligned to the marketing vision.
• Maintain high standards of stock replenishment and ensure all items are on display and correctly priced, working with RM on forward demand stock needs.
• Prepare and submit timely, accurate and complete reporting as requested by Beauty Works and store management.
• Build and maintain relationships with external brands and stores to drive and maximise marketing and eventing opportunities.
• Attend all regional and company-wide training, conferences and conference calls.
• Ensure full compliance regarding till operation, refunds, and cash control, complying with host store regulations and rules.
• Promote a positive work environment by maintaining a respectful workplace and following the stores and Beauty Works procedures.

Key Skills:

• Retail experience in a leadership role.
• Customer centric and relentless about exceeding expectations.
• Excellent timekeeping and attendance, with an understanding of the importance of confidential information and activities.
• Demonstrate ownership and accountability.
• Resilience and adaptability to changing trends, market and business needs.
• Entrepreneurial mindset and enthusiasm about their career.
• Highly presentable and well-groomed to ensure a professional appearance.
• Ability to work on own initiative as well as part of a team.
• Support with onboarding of future team members.
• Strong verbal, written and interpersonal skills.
• Ability to solve problems and make decisions.
• Team player who is resourceful and comfortable within a sales-targeted environment.
• Strong organisational skills with the ability to work in a fast-paced busy environment.

Requirements:

• Excel proficient.
• Experience in Premium Retail/Beauty Halls.
• Customer Service experience.
• Ability to travel when required.