Performance Operations Coordinator

At Beauty Pie, we don’t believe that the very best beauty products should be full of excessive hidden markups that other luxury brands charge. We collaborate with the world’s leading labs so you can get direct access to our exceptional collection of extraordinary skincare, makeup and more — minus the unfair extra costs.

Reporting to the Acquisition Director and supporting the full Acquisition team, you will play a critical role in the smooth end‑to‑end workflow of ad content production. In this role you support creators, manage logistics, maintain trackers, ensure compliance, and prepare assets for leadership approval so our paid social teams can launch campaigns on Meta and TikTok.

• Support the Content Manager with creator contracting, usage‑rights tracking, and PO creation.
• Coordinate product send‑outs to creators, ensuring logistics are managed and tracked.
• Maintain and update internal trackers covering creator status, deliverables, and deadlines.
• Ensure all creator permissions, usage windows, and T&Cs are recorded and compliant.
• Receive final delivered assets and ensure they meet agreed specifications.
• Support with file exports, asset formatting, and accurate metadata completion.
• Apply correct file‑naming conventions, asset tagging, and organized folder management across all platforms (Google Drive, Dropbox, DAM).
• Manage multiple versions of assets and ensure the correct files are shared with Paid Social.
• Prepare and update the weekly ad approval deck, ensuring new assets are included, correctly named, and accompanied by supporting information.
• Coordinate with Copy, Brand, Legal, and Paid Social to ensure assets meet all requirements before submission.
• Track approvals and feedback, notifying relevant stakeholders and updating statuses.
• Support the Content Manager and Paid Social with general workflow management.
• Coordinate timelines, flag delays, and ensure stakeholders are aware of status updates.
• Maintain accurate documentation, logs, trackers, and shared workflow systems.
• Provide administrative support including scheduling, contact management, and documentation organisation.

• Prior experience in operations, production coordination, or creative project management.
• Highly organized, structured, and comfortable managing multiple workstreams simultaneously.
• Strong communication and collaboration skills, with ability to work across Content, Paid Social, Comms, and Brand.
• Experience handling contracts, POs, or logistics workflows is an advantage.
• Comfortable with project management tools (e.g., Asana, Notion, Google Sheets).
• Meticulous attention to detail — particularly around naming, file organization, and accuracy.
• Knowledge of social content formats and advertising asset requirements preferred (but no creative responsibilities).
• A proactive problem‑solver who enjoys process, structure, and keeping fast‑moving teams organized.

• Bring your ‘A’ game — We bring a growth mindset as we disrupt the beauty industry.
• Be intelligently rebellious — We challenge industry and business norms with purpose, not ego.
• Bias for action — Speed matters. We act with urgency and learn through doing.
• Be customer obsessed — Our decisions begin and end with the customer.
• It’s all for one (& one for all) — Trust, integrity, and collaboration are how we build a culture where everyone grows, contributes, and thrives.

We’re committed to diversity, equity, and inclusion. Our workforce reflects a wide range of backgrounds and identities and we actively seek to build a culture where all employees feel respected and supported.

• Free membership to Beauty Pie+ and 30% off our products
• 25 days holiday & birthday off / 22 vacation days for the US team
• Flexible bank holidays
• Equal leave for all new parents regardless of gender or personal circumstances

• Private Medical Insurance
• Menopause support
• £2,500 / $2,500 to spend on your fertility journey after 2 years of service
• 10 therapy sessions through AXA PPP
• Access to mental health support through Spill

Apply now for a chance to be part of an inspirational, international and talented team. Beauty Pie is an equal opportunity employer and welcomes applicants from all backgrounds. Please let us know if you require reasonable adjustments during the application and recruitment process.