At a Glance
- Tasks: Support our members and deliver happiness across multiple channels.
- Company: Join Beauty Pie, a revolutionary brand in the beauty industry.
- Benefits: Gain valuable experience in a fast-paced environment with a focus on learning.
- Other info: Flexible shifts and a dynamic team culture await you!
- Why this job: Be part of a beauty revolution and make a real difference for our members.
- Qualifications: Customer service experience and great communication skills are essential.
The predicted salary is between 37427 - 45745 £ per year.
Description
At Beauty Pie, we don’t believe that the very best beauty products should be full of the excessive hidden markups that other luxury brands charge.
We collaborate with the world’s leading labs so you can get direct access to our exceptional collection of extraordinary skincare, makeup and more - minus the unfair extra costs.
If you’d like to join us for the beauty revolution, here’s what you need to know.
This is an exciting opportunity to join our Member Happiness team on a fixed term contract until early 2027, supporting our members across multiple channels.
As part of our team?
You’ll learn a lot. (We’re all learning a lot.) You’ll be multi-tasking, And deliver happiness.
Requirements
- Be naturally Customer Obsessed, keeping customers top of mind at all times.
- Have great communication skills, computer literate, Gorgias experience would be an advantage.
- Has previous experience in a customer service role within a scale up business or a large contact centre.
- Understands metrics and goals to work towards such as CSAT, tickets solved and average handling time.
- Previous skincare and make-up experience will be an advantage.
- Has an ability to multitask successfully and thrives in a fast paced environment.
- System knowledge desirable, Shopify, Commerce Tools, Netsuite, Asana, Slack.
- Flexibility to work a shift pattern across Monday - Sunday and bank holidays.
We believe it's all about mindset, great skills and attitude and a fantastic work ethic being key.
If you’re aligned to our values, excited about the opportunity, and you’re really good at what you do (even if you don’t tick all the boxes) apply anyway!
Member Happiness Assistant (6m FTC) in London employer: Beauty Pie
At Beauty Pie, we pride ourselves on fostering a dynamic and supportive work environment where our finance team thrives. As an Accounts Payable & AR Specialist, you'll enjoy competitive benefits such as private medical insurance and 25 days of holiday, alongside ample opportunities for professional growth and development in the beauty industry. Join us in a culture that values detail-oriented individuals and encourages open communication, making your contributions truly impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Member Happiness Assistant (6m FTC) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Beauty Pie.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Beauty Pie. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Member Happiness Assistant (6m FTC) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Beauty Pie.
How to prepare for a job interview at Beauty Pie
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Beauty Pie's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Beauty Pie offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
