At Beauty Pie, we don’t believe that the very best beauty products should be full of the excessive hidden markups that other luxury brands charge.
We collaborate with the world’s leading labs so you can get direct access to our exceptional collection of extraordinary skincare, makeup and more - minus the unfair extra costs. If you’d like to join us for the beauty revolution, here’s what you need to know.
This is an exciting opportunity to join our Member Happiness team on a fixed term contract until early 2027, supporting our members across multiple channels. As part of our team? You’ll learn a lot (We’re all learning a lot). You’ll be multi-tasking, And deliver happiness.
- Be naturally Customer Obsessed, keeping customers top of mind at all times.
- Have great communication skills, computer literate, Gorgias experience would be an advantage.
- Has previous experience in a customer service role within a scale up business or a large contact centre.
- Understands metrics and goals to work towards such as CSAT, tickets solved and average handling time.
- Previous skincare and make-up experience will be an advantage.
- Has an ability to multitask successfully and thrives in a fast paced environment.
- System knowledge desirable, Shopify, CommerceTools, Netsuite, Asana, Slack.
- Flexibility to work a shift pattern across Monday - Sunday and bank holidays.
We believe it's all about mindset, great skills and attitude and a fantastic work ethic being key. If you’re aligned to our values, excited about the opportunity, and you’re really good at what you do (even if you don’t tick all the boxes) apply anyway!
Member Happiness Assistant (3m FTC) in London employer: Beauty Pie
At Beauty Pie, we pride ourselves on being an innovative employer that champions a vibrant work culture and prioritises employee well-being. As an FP&A Manager, you'll enjoy a flexible work environment, generous benefits including private medical insurance and fertility support, and the opportunity to grow within a fast-paced, dynamic team that values your insights and contributions. Join us in disrupting the beauty industry while enjoying a fulfilling career that offers both personal and professional growth.
