At a Glance
- Tasks: Join our Member Happiness team to assist customers via email, chat, and webform.
- Company: Beauty Pie is revolutionising the beauty industry with luxury products at fair prices.
- Benefits: Enjoy flexible working, free membership, 25 days holiday, and health support.
- Other info: This is a 3-month fixed-term contract, perfect for students looking for experience.
- Why this job: Be part of a dynamic team that values creativity, collaboration, and customer satisfaction.
- Qualifications: No specific qualifications required; just bring your passion and positive attitude!
We’re Beauty Pie. We’re the world’s first luxury beauty and wellness buyers’ club. And we’re disrupting the beauty industry, one face cream at a time.
Before we arrived on the scene, if you wanted really great beauty products, you had to shop at traditional beauty retail - and overpay for all the crazy markups. Now, our members have access to shop from the best-quality beauty and wellness products (from the leading labs in France, Switzerland, Italy, Germany, Japan, Korea, etc) and get a bigger piece of the Beauty Pie.
This is an incredibly exciting opportunity to join our Member Happiness team in the run up to Black Friday and gifting season. On a day to day basis, you will be responsible for:
Responsibilities
- Having a Customer Obsessed approach to assisting both our members and potential members.
- Responsible for supporting our members via all channels, including but not limited to Webform, Email and Chat via Zendesk.
- Assisting with pre and post purchase needs, such as providing delivery updates, returns, and membership queries
- Taking ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
- Understanding and utilising our systems effectively to assist customers with their queries quickly and give accurate feedback to the business.
- Works closely with team leads to understand what is needed by the department, and pivot as needed
We believe it's all about mindset, great skills, the right attitude and a fantastic work ethic. If you’re aligned to our values, excited about the opportunity, and you’re really good at what you do (even if you don’t tick all the boxes) apply anyway!
What makes someone ‘Beauty Pie’?
Our culture is our DNA. It defines who we are, how we operate and how we hire. And it all springs from our values, which are very important to us:
- Bring Your ‘A’ Game: We bring a growth mindset as we disrupt the beauty industry. Showing up at our best, and never settling for average.
- Be Intelligently Rebellious: We challenge industry and business norms with purpose, not ego. Bold thinking, creative problem-solving and smart risk-taking are how we transform beauty.
- Bias for Action: Speed matters. We act with urgency, make smart choices, and learn through doing - because momentum drives progress
- Be Customer Obsessed: Our decisions start and end with the customer in mind. We earn trust by delivering amazing quality and incredible value with an experience that consistently exceeds expectations.
- It’s All For One (& One For All): Team BP are better together. Trust, integrity, and collaboration are how we build a culture where everyone grows, contributes, and thrives—individually and collectively.
We’re committed to diversity & inclusion. As a business that’s based on fairness and self-worth, our commitment to inclusivity runs through the heart of everything we do. We believe that innovation and creativity come from having a diverse workforce, and are committed to building teams with unique identities, from different backgrounds and with individual perspectives.
- Employees who identify as female: 69%
- Employees from minority ethnic backgrounds: 25%
- Employees who identify as living with a disability: 2%
- Employees who identify as female in our Product Engineering teams: 24%
- Employees who identify as LGBTQIA+: 5%
We thrive on a high-performance culture where action drives results. At Beauty Pie, we trust our teams to take ownership, move fast, and get the job done.
We operate on a hybrid model, with a minimum of three days in the office each week— with some roles requiring more which will be outlined in the job spec. This structure fosters collaboration, maintains momentum, and strengthens our team environment while allowing some flexibility based on job responsibilities and business needs. In-person connection is essential to how we work, and we expect teams to be present and engaged. We encourage open discussions during the interview process to align expectations for the role you are applying for.
Your piece of the Beauty Pie: Life & Balance
- Life & Balance: Free Membership to Beauty Pie + discount off our products
- 25 days holiday & your birthday off / 22 vacation days for the US team
- Flexible bank holidays
- Equal leave for all new parents regardless of gender or personal circumstances
Health & Wellbeing
- Private Medical Insurance
- Menopause support
- £2,500 / $2,500 to spend on your fertility journey after 2 years service
- 10 therapy sessions through AXA PPP
So, what are you waiting for? Apply now for a chance to be part of an inspirational, international and talented team.
Beauty Pie is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership.
Please let us know, if you require reasonable adjustments at any point during the application and/or recruitment process.
Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function / Industry: Software Development
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Customer Service Assistant (3 month FTC) in London employer: Beauty Pie
At Beauty Pie, we pride ourselves on fostering a dynamic and supportive work environment where our finance team thrives. As an Accounts Payable & AR Specialist, you'll enjoy competitive benefits such as private medical insurance and 25 days of holiday, alongside ample opportunities for professional growth and development in the beauty industry. Join us in a culture that values detail-oriented individuals and encourages open communication, making your contributions truly impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (3 month FTC) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Beauty Pie. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Beauty Pie before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant (3 month FTC) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Beauty Pie:Your cover letter is your chance to shine! Tell us why you want to work at Beauty Pie specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Beauty Pie!
How to prepare for a job interview at Beauty Pie
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
