CRM Assistant in City of London

At Beauty Pie, we don’t believe that the very best beauty products should be full of the excessive hidden markups that other luxury brands charge. We collaborate with the world’s leading labs so you can get direct access to our exceptional collection of extraordinary skincare, makeup and more - minus the unfair extra costs. If you’d like to join us for the beauty revolution, here’s what you need to know.

So, what will you be doing?

• Building and deploying email, SMS, and push notification campaigns, ensuring timely and accurate delivery to the target audience.
• Contributing strategically to the campaign calendar and briefing process, ensuring seamless alignment across creative and copy teams for consistent campaign delivery.
• Supporting CRM managers in executing test-and-learn strategies to improve programs and triggered flows.
• Identifying additional opportunities for automated journeys and lifecycle campaigns.
• Supporting CRM channel diversification initiatives through push notifications, SMS, in-pack marketing and direct mail campaigns.
• Liaising with our Member Happiness team and sharing campaign plans that may result in an increase in customer contact, collaborating on any proactive communication requirements.
• Monitoring industry insights and trends to fully optimise emails, SMS, and push messages, championing best practices in collaboration with the wider Marketing and Creative teams.
• Evaluating the performance of campaigns to identify trends and opportunities.
• Supporting with product seeding to our inner circle customers.
• Support with advocacy projects including our NPS Surveys and BazaarVoice Reviews.

We believe it's all about mindset, great skills, the right attitude and a fantastic work ethic. If you’re aligned to our values, excited about the opportunity, and you’re really good at what you do (even if you don’t tick all the boxes) apply anyway!

Qualifications:

• Familiar with CRM marketing tools, such as Iterable or equivalent.
• Comfortable collaborating in cross-functional teams.
• Great at coordinating and planning projects.
• Comfortable working with customer data to segment databases for targeted marketing.
• Demonstrate a passion for lifecycle marketing and be knowledgeable about how CRM can drive customer loyalty and engagement.
• Have a good understanding of web analytics and customer databases.
• Have experience of email and SMS best practice with a keen interest to expand into other channels (e.g. push notifications, direct mail).
• Be incredibly motivated, driven and detail oriented.
• Experience working within a sales-driven environment.
• Confident working with people at all levels of the organisation and able to develop strong working relationships.
• Capable of working on a diverse range of campaigns and communications.
• Able to multitask, manage deadlines and requirements in a fast paced environment.

What makes someone ‘Beauty Pie’?

• Bring your ‘A’ game: We bring a growth mindset as we disrupt the beauty industry. Showing up at our best, and never settling for average.
• Be intelligently rebellious: We challenge industry and business norms with purpose, not ego. Bold thinking, creative problem-solving and smart risk-taking are how we transform beauty.
• Bias for action: Speed matters. We act with urgency, make smart choices and learn through doing - because momentum drives progress.
• Be customer obsessed: Our decisions begin and end with the customer in mind. We earn trust by delivering amazing quality and incredible value with an experience that consistently exceeds expectations.
• It’s all for one (& one for all): We’re better together. Trust, integrity and collaboration are how we build a culture where everyone grows, contributes and thrives—individually and collectively.

We’re committed to diversity & inclusion.

Our ways of working:

We thrive on a high-performance culture where action drives results. At Beauty Pie, we trust our teams to take ownership, move fast and get the job done. We operate on a hybrid model, with a minimum of three days in the office each week— with some roles requiring more which will be outlined in the job spec. This structure fosters collaboration, maintains momentum, and strengthens our team environment while allowing some flexibility based on job responsibilities and business needs. In-person connection is essential to how we work, and we expect teams to be present and engaged. We encourage open discussions during the interview process to align expectations for the role you are applying for.

Your piece of the Beauty Pie Life & Balance:

• Free membership to Beauty Pie+ and 30% off our products.
• 25 days holiday & your birthday off / 22 vacation days for the US team.
• Flexible bank holidays.
• Equal leave for all new parents regardless of gender or personal circumstances.

Health & Wellbeing:

• Private Medical Insurance.
• Menopause support.
• £2,500 / $2,500 to spend on your fertility journey after 2 years of service.
• 10 therapy sessions through AXA PPP.
• Access to mental health support through Spill.

Apply now for a chance to be part of an inspirational, international and talented team. Beauty Pie is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership. Please let us know if you require reasonable adjustments at any point during the application and/or recruitment process.