Quality Manager New London

We’re Beauty Pie. We’re the world’s first luxury beauty and wellness buyers’ club. And we’re disrupting the beauty industry, one face cream at a time.

Before we arrived on the scene, if you wanted really great beauty products, you had to shop at traditional beauty retail – and overpay for all the crazy markups. Now, our members have access to shop from the best-quality beauty and wellness products (from the leading labs in France, Switzerland, Italy, Germany, Japan, Korea, etc) and get a bigger piece of the Beauty Pie.

We\’re searching for a Quality Manager to join our fast-paced, high-growth consumer goods company. If you\’re passionate about quality excellence within the beauty, wellness, home & lifestyle sectors and thrive in a dynamic, scale-up environment, this could be the perfect role for you. Reporting into the Senior Quality Manager, you\’ll be instrumental in owning quality within your designated category, driving continuous improvement and ensuring adherence to the highest standards across our entire value chain.

So, what will you be doing?

• Quality Ownership: Own quality within your assigned product categories.
• Continuous Improvement: Work with the Senior Quality Manager to continuously improveour quality processes, actively bringing new ideas to the table and seeing them through to execution.
• Collates and analyses product quality data: Identify new issues and trends in your category. You\’ll then report and escalate appropriately, planning and leading projects to resolve those issues.
• Non-Conformance Management: Lead the non-conformance process in response to serious quality issues by investigating root causes using RCA tools
  (such as Ishikawa). Ensure appropriate CAPAs are implemented.
• Stakeholder Management: Ensure CAPA actions are clearly communicated and effectively managed with all relevant stakeholders, including cross-functional teams and up to C-level leadership, ensuring they are informed and engaged throughout the process, with the support of the Senior Quality Manager.
• Conduct internal audits and effectively hold individuals and teams accountable for quality standards.

Quality Training, SOP Development & Process Mapping

• Mapping processes across the value chain (from Supplier to Member) to identify risks, inefficiencies, or misalignments that could impact product quality or Member experience.
• Training cross-functional teams on quality processes and our Member Happiness team and how to manage quality-related contacts correctly, ensuring every team understands their role in quality and has access to clear, accurate documentation.
• Creating and maintaining SOPs to ensure consistency, compliance and clarity in how quality-related activities are carried out.
• Audit: Carry out scoping audits for third party manufacturers and packaging suppliers and ensure this is documented appropriately.
• Supplier Quality: Ensure strategic suppliers are informed of Beauty Pie’s Quality Management Standards and roles and responsibilities are clearly aligned.

We believe it\’s all about mindset, great skills, the right attitude and a fantastic work ethic. If you’re aligned to our values, excited about the opportunity, and you’re really good at what you do (even if you don’t tick all the boxes) apply anyway!

• Priorexperience in a quality leadership role (manager level), with over 6 years of total experience in quality assurance/control, within a relevant industry. You should possess a strong understanding of the end-to-end value chain (from product development, supplier, warehousing to customer) and quality\’s crucial role within it.
• Proven experience in a fast-paced, high-growth consumer goods environment, ideally within a scale-up.
• A preference for experience within beauty, wellness, home & lifestyle product categories.
• Solid knowledge of GMP, ISO 22716, or similar industry standards.
• Demonstrated experience with both internal and external audits.
• A good understanding of 3rd party manufacturer environments, including their processes, challenges and best practices for quality assurance and control.
• Proficiency in data analysis tools, particularly Google Sheets/Excel.
• A background in a scientific discipline such as Chemistry, Biology, Food Science or Industrial Engineering (preferred).
• You are proactive, confident, a clear communicator, a self-starter, problem-solver, diligent and pragmatic in your approach to quality.

What makes someone ‘Beauty Pie’?

Our culture is our DNA. It defines who we are, how we operate and how we hire. And it all springs from our values, which are very important to us:

• Bring Your ‘A’ Game : We bring a growth mindset as we disrupt the beauty industry. Showing up at our best, and never settling for average.
• Be Intelligently Rebellious : We challenge industry and business norms with purpose, not ego. Bold thinking, creative problem-solving and smart risk-taking are how we transform beauty.
• Bias for Action: Speed matters. We act with urgency, make smart choices, and learn through doing – because momentum drives progress
• Be Customer Obsessed : Our decisions start and end with the customer in mind. We earn trust by delivering amazing quality and incredible value with an experience that consistently exceeds expectations.
• It’s All For One (& One For All) : Team BP are better together. Trust, integrity, and collaboration are how we build a culture where everyone grows, contributes, and thrives—individually and collectively.

We’re committed to diversity & inclusion

As a business that’s based on fairness and self-worth, our commitment to inclusivity runs through the heart of everything we do. We believe that innovation and creativity come from having a diverse workforce, and are committed to building teams with unique identities, from different backgrounds and with individual perspectives.

We’ve got a long way to go, but here’s how we’re doing as of June 2025:

Employees who identify as female: 69%

Employees from minority ethnic backgrounds: 25%

Employees who identify as living with a disability: 2%

Employees who identify as female in our Product Engineering teams: 24%

Employees who identify as LGBTQIA+: 5%

A bit about our ways of working

We thrive on a high-performance culture where action drives results. At Beauty Pie, we trust our teams to take ownership, move fast, and get the job done.

We operate on a hybrid model, with a minimum of three days in the office each week— with some roles requiring more which will be outlined in the job spec.

This structure fosters collaboration, maintains momentum, and strengthens our team environment while allowing some flexibility based on job responsibilities and business needs. In-person connection is essential to how we work, and we expect teams to be present and engaged. We encourage open discussions during the interview process to align expectations for the role you are applying for.

Your piece of the Beauty Pie:

Life & Balance

• Free Membership to Beauty Pie +discount off our products
• 25 days holiday & your birthday off /22 vacation days for the US team
• Flexible bank holidays
• Equal leave for all new parents regardless of gender or personal circumstances
• Private Medical Insurance
• £2,500 / $2,500 to spend on your fertility journey after 2 years service
• 10 therapy sessions through AXA PPP

So, what are you waiting for? Apply now for a chance to be part of an inspirational, international and talented team.

Beauty Pie is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership.

Please let us know, if you require reasonable adjustments at any point during the application and/or recruitment process.

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