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- Tasks: Join our CRM team to drive customer engagement through emails, app notifications, and targeted campaigns.
- Company: Beauty Bay is a vibrant beauty retailer based in Salford, Manchester, focused on customer connection.
- Benefits: Enjoy flexible work options, 25 days annual leave, generous discounts, and wellness support.
- Why this job: Be part of a fast-paced environment where your ideas can make a real impact on customer experience.
- Qualifications: Strong organisational skills, attention to detail, and a creative mindset are essential; CRM experience is a plus.
- Other info: Full training provided, with opportunities for personal growth and collaboration across teams.
The predicted salary is between 28800 - 43200 £ per year.
Beauty Bay has an exciting opportunity for a full time CRM Assistant to join us permanently at our Salford, Manchester HQ. The Beauty Bay CRM Team are responsible for marketing via email and app to our database, taking account of customer objectives and insight. Promoting key launches, offers and news that we share with our customer and working on customer groups and segments for best impact.
The CRM Assistant will help to deliver our CRM programme by supporting the planning and delivery of activity across App, Email, and other touchpoints as relevant. You’ll be a part of a fast-paced environment, tasked with driving customer engagement and retention.
Key responsibilities:- Help to maintain a planning calendar and work to deliver communications for CRM, which will include Email newsletters, broadcasts, and automations. This will also include App push notifications and in-app messaging.
- Evaluate elements of the programme and ensure continuous improvement including KPIs for our communications and effective journeys to on site or in app content.
- Support the Senior CRM Exec with the end to end process, including planning, briefing, copywriting outsource, set up, proofing, translation, implementation, and reporting.
- Implement the required customer segmentation, with communications that are appropriately targeted for best impact with territory and translation consideration.
- Be actively involved in the CRM testing programme, ensuring good visibility of overall results and testing mechanics to improve KPIs.
- Engage with relevant third parties like Emarsys for ongoing development, training and best practice and technical developments.
- Work closely with the commercial, brand and trading teams to plan CRM contact and content strategy to maximise revenue opportunities.
- Learn and contribute to CRM impact as required in projects, bringing ideas and new initiatives to the team.
- Accuracy in content and data, and very strong organisational and teamwork skills.
- Aptitude for platform set up, CRM platform awareness / experience is a bonus.
- Commercially minded with a creative awareness.
- Flexible and adaptable - experience of working in fast-paced retail is ideal.
- Attractive salary dependant on skills and experience.
- Flexible/hybrid work policy.
- 25 days annual leave plus all bank holidays included.
- Generous staff discount.
- Modern office with collaborative workspaces.
- Enhanced maternity/paternity pay.
- Cycle to work scheme.
- Onsite parking.
- Morning breakfast on us every morning when you are in the office.
- Annual Summer/Christmas events.
- Mental Wellbeing: Full Access To Mental Health Councillor’s & First Aiders.
- Plus so much more!
If this sounds like this is you please apply via email talent@beautybay.com
Please note we will not accept unsolicited CVs from recruitment agencies.
Beauty Bay are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.
Contact Detail:
BEAUTY BAY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Assistant
✨Tip Number 1
Familiarise yourself with CRM tools and platforms, especially Emarsys, as this will give you a competitive edge. Understanding how these systems work can help you demonstrate your readiness to contribute from day one.
✨Tip Number 2
Showcase your organisational skills by discussing any relevant experience managing projects or campaigns. Highlighting your ability to maintain a planning calendar and coordinate multiple tasks will resonate well with the fast-paced environment at Beauty Bay.
✨Tip Number 3
Prepare to discuss your creative ideas for customer engagement and retention strategies. Think about innovative ways to segment customers and tailor communications that could enhance their experience with Beauty Bay.
✨Tip Number 4
Network with current or former employees of Beauty Bay on platforms like LinkedIn. Gaining insights into the company culture and expectations can help you tailor your approach and show genuine interest in the role.
We think you need these skills to ace CRM Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the CRM Assistant position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the CRM Assistant role. Emphasise any previous work in marketing, customer engagement, or data management, as well as your organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the CRM team at Beauty Bay.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the CRM Assistant role.
How to prepare for a job interview at BEAUTY BAY
✨Know Your CRM Basics
Familiarise yourself with CRM concepts and tools, especially those relevant to email marketing and customer segmentation. Being able to discuss how CRM strategies can drive customer engagement will impress the interviewers.
✨Showcase Your Organisational Skills
As a CRM Assistant, you'll need to manage multiple tasks simultaneously. Prepare examples of how you've successfully organised projects or tasks in the past, highlighting your attention to detail and ability to meet deadlines.
✨Demonstrate Creativity
Think about innovative ideas you could bring to the CRM programme. Be ready to share any creative campaigns or strategies you've developed previously, as this role requires a blend of commercial awareness and creativity.
✨Prepare for Teamwork Questions
Since collaboration is key in this role, be prepared to discuss your experience working in teams. Highlight instances where you've contributed to group projects or supported colleagues, showcasing your teamwork skills.
