Contracts Manager (Renewables) in London

Our client is a national multi-service provider delivering electrical, drainage, pumping and lighting solutions across the UK. The Group is rapidly expanding and includes a dedicated Renewables Team delivering end-to-end low-carbon solutions for commercial, industrial and public sector clients.

The Renewables Team delivers:

• Solar PV design & installation (roof and ground mount)
• Battery Energy Storage Systems (BESS)
• EV charging infrastructure (commercial and fleet)
• Grid connections and power upgrades (LV/HV via delivery partners)
• Operations & maintenance (O&M), monitoring and performance optimisation
• Energy efficiency and compliance-led electrical works supporting decarbonisation

This role is central to ensuring excellent customer experience, strong commercial control, and effective coordination between clients, delivery teams and project managers. Home locations include Kent, Milton Keynes, Bedfordshire, Luton, Cambridgeshire & Essex. Location is office-based with hybrid working and regular travel to client sites across the UK.

Role: To own the day-to-day commercial and customer management of renewables contracts, ensuring accurate quoting, timely resolution of escalations, and clear communication between customers, the delivery team and project managers. The Contracts Manager will act as a trusted advisor to existing clients, identifying and developing organic opportunities that improve asset performance, reduce risk and expand Metcor's scope of work.

Main Duties:

• Manage a portfolio of renewables clients, acting as the primary point of contact for commercial and operational queries.
• Produce and issue quotations for variations, remedials, additional works and lifecycle upgrades (PV, BESS, EV, electrical enabling works).
• Coordinate internally with project managers, engineering, procurement and subcontractors to build technically accurate and commercially robust quotes.
• Own escalation management: investigate issues, agree corrective actions, and ensure clear and timely communication to customers.
• Ensure smooth handover from quote to delivery, including scope, programme, access requirements, H&S documentation and customer expectations.
• Monitor contract performance (financial and operational), supporting governance, reporting and action tracking.
• Identify and develop organic growth opportunities within existing accounts, positioning Metcor as a trusted advisor.
• Support pricing strategy and margin protection by maintaining accurate cost build-ups, risk/assumption registers and approval workflows.
• Maintain accurate CRM and contract records, ensuring all client communications, quotes and actions are auditable and traceable.

Essentials:

• Proven experience in a contracts management, commercial or account management role within renewables, M&E, electrical, utilities or FM environments.
• Strong track record producing accurate, timely quotations, managing variations/change control and supporting prompt invoicing/close-out.
• Excellent stakeholder management skills, confident handling customer and supplier escalations and resolving issues professionally.
• Strong commercial awareness: understanding of margins, risk, scope control, contractual obligations and performance reporting.
• Experience collaborating with delivery teams and project managers to manage programmes, access/outages, dependencies and customer expectations.
• Disciplined documentation and record keeping (contract files, quotes, approvals, meeting notes, action logs) with audit-ready standards.
• Competent with Microsoft 365 (Excel, Word, Outlook) and CRM systems.
• Full UK driving licence.

Technical Requirements:

• Working knowledge of renewables project and O&M activities (e.g., PV, BESS, EV) and typical operational, warranty and compliance considerations.
• Understanding of contract delivery models and commercial terms (scope, assumptions, exclusions, SLAs/KPIs, variations and change control).
• Confidence reviewing technical reports and translating findings into customer actions (e.g., remedials, lifecycle replacement, optimisation upgrades).
• Experience coordinating subcontractors/suppliers (rates, scope, performance, and resolution of defects/issues).
• Working knowledge of site documentation and safe systems of work (RAMS, permits, site inductions, incident reporting) as applicable.
• Desirable: familiarity with common forms of contract (e.g., NEC / JCT / FIDIC) and principles of early warnings, compensation/change events and dispute avoidance.

Training & Certifications:

• Contract and commercial management training (formal or on-the-job).
• Customer service and escalation management training.
• QHSE training (RAMS awareness, incident reporting, and safe systems of work).
• Desirable: NEC/JCT/FIDIC short course and/or renewables awareness training (PV / BESS / EV / O&M).

Key Responsibilities:

• Customer & Account Management: Be the day-to-day contact for a defined portfolio of renewables customers, managing expectations and service experience. Build trusted relationships with client stakeholders (operations, estates, energy, procurement) and maintain a clear communication cadence (updates, actions, and reporting).
• Quoting, Variations & Commercial Control: Prepare and submit quotations for additional works, remedials, call-off tasks and upgrades, ensuring clear scope, assumptions and exclusions. Secure internal approvals in line with delegated authority and protect margin through accurate cost build-ups. Maintain disciplined change control from quote to order to completion, ensuring variations are correctly recorded and invoicing-ready.
• Escalations & Issue Resolution: Own customer and supplier escalations end-to-end, coordinating investigations and corrective actions with project managers and delivery teams. Communicate clearly with clients on status, next steps, and timeframes; reset expectations where required. Capture lessons learned and implement preventative actions to reduce recurrence and protect client satisfaction.
• Communication with Delivery Teams & Project Managers: Ensure effective handover of scope, programme, constraints and customer requirements from commercial to delivery. Facilitate internal coordination and governance (actions, risks, and decisions) to keep works on track and communications consistent. Support project managers with customer-facing updates, documentation and contractual correspondence.
• Organic Growth & Trusted Advisor Approach: Proactively identify opportunities within existing contracts (e.g., remedials, lifecycle replacements, additional sites, monitoring improvements, capacity upgrades). Use client insight, performance data and operational feedback to propose value-led solutions and new scopes of work. Support renewals and retention by ensuring high-quality service, transparent communication and consistent delivery.

Common Requirements:

• End-to-end contract administration: maintaining accurate contract/job files, documentation for handover and invoicing, and auditable records of communications and actions.
• Strong customer and stakeholder management: interpreting requirements, providing clear updates, attending meetings, and maintaining long-term relationships.
• Escalation/complaints handling: ownership of issues through to resolution, with professional communication and clear corrective actions.
• Change control and variations: disciplined management of changes from identification/notification through quotation, approval, delivery and commercial close-out.
• Supplier/subcontractor interface: coordinating performance, negotiating rates/terms where required, and resolving defects or delivery issues.
• Commercial and performance governance: tracking costs/margins, contract KPIs/SLAs, and producing routine performance reporting.
• Contract form awareness (often NEC/JCT/FIDIC depending on client type): understanding early warnings, change events/variations, and dispute avoidance principles.
• H&S and compliance documentation expectations: supporting safe systems of work (RAMS) and site/client requirements alongside delivery teams.