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- Tasks: Install, maintain, and troubleshoot laboratory automation equipment while providing customer support.
- Company: Join a global leader in life science lab automation technology driving scientific discovery.
- Benefits: Enjoy a competitive salary, bonuses, hybrid car, healthcare, and generous holiday allowance.
- Why this job: Be part of a growing team making a real impact in the life sciences sector.
- Qualifications: 2+ years as a Field Service Engineer with relevant technical qualifications required.
- Other info: Full UK driving license and passport needed; remote work and travel opportunities available.
The predicted salary is between 36000 - 60000 £ per year.
Territory: Global with focus on UK, Ireland & EMEA region (circa 60 – 70% + Travel)
Your location: Remote based in the North of England
With over 25 years of experience and a global blue-chip customer base my client has firmly established themselves as a leading manufacturer & supplier of Life Science Software, Pharmaceutical robotics, and lab automation solutions!
Innovative and bespoke technology is at the heart of what they do, and they are world renowned as a company who provide cutting edge laboratory automation solutions.
They have won numerous awards and have delivered countless custom automation systems that always exceed client expectations which is testament to them having a repeat business rate in the region of 80%! They are a British based Manufacturer too!
Due to exponential business growth in 2024, they are now hiring for an exciting Laboratory Automation Field Service Engineer role to support there ever expanding global client base!
This exciting Laboratory Automation Field Service Engineer role is perfect for an electro-mechanical Field Service Engineer with circa 3-5 years of experience installing, servicing & maintaining liquid handling robotics/laboratory automation systems in Life Science, Biotech, Pharmaceutical, Biobanking, Compound Management/Storage, HTS environments.
The role of Field Service Engineer – Laboratory Automation:
- Serve as the first point of contact for issue handling, diagnosis, and communication with customers, primarily for laboratory automation systems
- Perform preventative maintenance on customer laboratory automation systems to ensure optimal performance
- Troubleshoot, upgrade, and calibrate laboratory automation instruments and robotics with precision
- Commission devices and robotic systems, conducting quality control to meet specific customer requirements
- Utilize hands-on mechanical and electrical debugging skills, including root cause analysis and knowledge of machine components
- Maintain clear, accurate, and concise updates in the customer support management system for tracking issues and customer communications.
- Resolve issues through back-office support (phone, email, or remote connection) or on-site visits, adhering to service level agreements
- Follow up with customers after resolving issues to ensure satisfaction and high service Standards
- Provide end-to-end resolution in a customer-facing 1st and/or 2nd line technical support role
- Adapt to varying customer needs, job requirements, and changing workloads effectively
- Maintain and update the customer service helpdesk knowledge base with relevant issues and resolutions from both internal sources and customer feedback
The requirements of the Field Service Engineer – Laboratory Automation:
- 3-5 years of experience installing, servicing & maintaining liquid handling robotics/laboratory automation systems in Life Science, Biotech, Pharmaceutical, Biobanking, Compound Management/Storage, HTS environments
- You could also be a Field Service Engineer, Automation Engineer, Automation Technician with 3-5 years experience servicing & maintaining complex automated packaging lines/automation systems in other highly regulated sectors such as FMCG, Automotive, Medical Devices, Aerospace or similar sectors
- You will have an Engineering background by qualification such as a HND, HNC, Beng or equivalent in areas such as Electrical, Mechanical, Electro-Mechanical, Robotics,
- Strong customer service ethic
- Proficient in maintaining and servicing instrumentation or devices, with an electrical or mechanical focus
- Experience in the operation and maintenance automation systems
- Familiarity with the operation and maintenance of robotic systems, including ABB, Staubli, UR, and Brooks models
- Ability to travel Globally at short notice and stay away from home on a regular basis (60-70% + field travel)
- Full UK/EU driving license and full right to work in the UK without needing Visa sponsorship and no travel restrictions
Salary & Benefits:
- Negotiable & Attractive Base Salary DOE
- Milleage Reimbursement
- 5% Employer Pension Contribution
- 25 Days Holidays + 8 Bank Holidays
- Laptop & Phone
For more information about the role and to apply please send your up to date CV now to Oliver Gill – Global Recruitment Manager using and call Oliver in confident now on +44 (0) 203 911 1000.
You must have full right to work in the UK to be considered for this role without requiring Visa sponsorship. You must also be able to travel internationally without any travel restrictions.
Beautiful Recruitment also operates a recommend a friend referral scheme. So, if you know someone who would be good for the role, email your nominated candidate’s name and contact details in confidence via email too, and we will ensure you receive €100 (o/e) of vouchers from a high street retailer of your choice once we have successfully placed the person referred by you.
Field Service Engineer - Laboratory Automation employer: Beautiful Recruitment
Contact Detail:
Beautiful Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Laboratory Automation
✨Tip Number 1
Make sure to highlight your hands-on experience with laboratory automation and related equipment during any networking opportunities. Engaging with professionals in the field can lead to valuable insights and potential referrals.
✨Tip Number 2
Familiarize yourself with the latest trends and technologies in laboratory automation. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying current in the industry.
✨Tip Number 3
Consider reaching out to current or former employees of the company to gain insider information about the work culture and expectations. This can provide you with a competitive edge when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss specific examples of how you've solved complex problems in previous roles. Being able to articulate your problem-solving skills will be crucial in demonstrating your value as a Field Service Engineer.
We think you need these skills to ace Field Service Engineer - Laboratory Automation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Field Service Engineer, especially in the Life Sciences, Laboratory Automation, or related sectors. Emphasize your electro-mechanical background and any relevant qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to this specific role. Mention your problem-solving skills and your ability to work independently and as part of a team, as these are key attributes for the position.
Highlight Relevant Experience: In your application, clearly outline your previous roles and responsibilities that align with the job description. Include specific examples of how you've solved customer problems or improved service efficiency.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Beautiful Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with electro-mechanical systems and any specific laboratory automation technologies you've worked with. Highlight your problem-solving skills and provide examples of how you've successfully resolved technical issues in the past.
✨Demonstrate Customer Interaction Skills
Since the role involves interacting with customers, be ready to share experiences where you effectively communicated with clients. Discuss how you handled customer complaints or provided training, emphasizing your interpersonal skills and ability to work independently.
✨Understand the Company’s Products
Research the company’s laboratory automation products and services before the interview. Being knowledgeable about their offerings will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting abilities and decision-making skills. Practice articulating your thought process when faced with common field service challenges, such as equipment failures or urgent customer requests.
