At a Glance
- Tasks: Be the go-to expert for troubleshooting and maintaining cutting-edge lab automation systems.
- Company: Join a leading British manufacturer known for innovative life science software and robotics.
- Benefits: Enjoy remote work, mileage reimbursement, generous holidays, and a solid pension contribution.
- Why this job: Work with award-winning technology and make a real impact in the life sciences sector.
- Qualifications: 3-5 years experience in lab automation or similar fields; engineering background required.
- Other info: Expect 60-70% travel and the chance to work globally with top-tier clients.
The predicted salary is between 36000 - 60000 £ per year.
Territory: Global with focus on UK, Ireland & EMEA region (circa 60 – 70% + Travel) Your location: Remote based in the North of England With over 25 years of experience and a global blue-chip customer base my client has firmly established themselves as a leading manufacturer & supplier of Life Science Software, Pharmaceutical robotics, and lab automation solutions! Innovative and bespoke technology is at the heart of what they do, and they are world renowned as a company who provide cutting edge laboratory automation solutions. They have won numerous awards and have delivered countless custom automation systems that always exceed client expectations which is testament to them having a repeat business rate in the region of 80%! They are a British based Manufacturer too! Due to exponential business growth in 2024, they are now hiring for an exciting Laboratory Automation Field Service Engineer role to support there ever expanding global client base! This exciting Laboratory Automation Field Service Engineer role is perfect for an electro-mechanical Field Service Engineer with circa 3-5 years of experience installing, servicing & maintaining liquid handling robotics/laboratory automation systems in Life Science, Biotech, Pharmaceutical, Biobanking, Compound Management/Storage, HTS environments. The role of Field Service Engineer – Laboratory Automation: * Serve as the first point of contact for issue handling, diagnosis, and communication with customers, primarily for laboratory automation systems * Perform preventative maintenance on customer laboratory automation systems to ensure optimal performance * Troubleshoot, upgrade, and calibrate laboratory automation instruments and robotics with precision * Commission devices and robotic systems, conducting quality control to meet specific customer requirements * Utilize hands-on mechanical and electrical debugging skills, including root cause analysis and knowledge of machine components * Maintain clear, accurate, and concise updates in the customer support management system for tracking issues and customer communications. * Resolve issues through back-office support (phone, email, or remote connection) or on-site visits, adhering to service level agreements * Follow up with customers after resolving issues to ensure satisfaction and high service Standards * Provide end-to-end resolution in a customer-facing 1st and/or 2nd line technical support role * Adapt to varying customer needs, job requirements, and changing workloads effectively * Maintain and update the customer service helpdesk knowledge base with relevant issues and resolutions from both internal sources and customer feedback The requirements of the Field Service Engineer – Laboratory Automation: * 3-5 years of experience installing, servicing & maintaining liquid handling robotics/laboratory automation systems in Life Science, Biotech, Pharmaceutical, Biobanking, Compound Management/Storage, HTS environments * You could also be a Field Service Engineer, Automation Engineer, Automation Technician with 3-5 years experience servicing & maintaining complex automated packaging lines/automation systems in other highly regulated sectors such as FMCG, Automotive, Medical Devices, Aerospace or similar sectors * You will have an Engineering background by qualification such as a HND, HNC, Beng or equivalent in areas such as Electrical, Mechanical, Electro-Mechanical, Robotics, * Strong customer service ethic * Proficient in maintaining and servicing instrumentation or devices, with an electrical or mechanical focus * Experience in the operation and maintenance automation systems * Familiarity with the operation and maintenance of robotic systems, including ABB, Staubli, UR, and Brooks models * Ability to travel Globally at short notice and stay away from home on a regular basis (60-70% + field travel) * Full UK/EU driving license and full right to work in the UK without needing Visa sponsorship and no travel restrictions Salary & Benefits: * Negotiable & Attractive Base Salary DOE * Milleage Reimbursement * 5% Employer Pension Contribution * 25 Days Holidays + 8 Bank Holidays * Laptop & Phone
Field Service Engineer – Laboratory Automation employer: Beautiful Recruitment
Contact Detail:
Beautiful Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer – Laboratory Automation
✨Tip Number 1
Make sure to highlight your hands-on experience with liquid handling robotics and laboratory automation systems. This is crucial since the role requires a strong background in servicing and maintaining these technologies.
✨Tip Number 2
Familiarize yourself with the specific robotic systems mentioned in the job description, such as ABB, Staubli, UR, and Brooks models. Showing knowledge of these systems can set you apart from other candidates.
✨Tip Number 3
Emphasize your customer service skills and experience in a technical support role. The ability to communicate effectively with clients and resolve issues promptly is key to succeeding in this position.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to travel globally. Since the role involves significant travel, demonstrating your readiness to adapt to varying workloads and customer needs will be beneficial.
We think you need these skills to ace Field Service Engineer – Laboratory Automation
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience with liquid handling robotics and laboratory automation systems. Emphasize any relevant projects or roles that demonstrate your technical skills and customer service ethic.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for laboratory automation and your understanding of the company's innovative technology. Mention specific experiences that align with the job requirements, such as troubleshooting or maintaining automated systems.
Highlight Relevant Experience: In your application, clearly outline your 3-5 years of experience in servicing and maintaining laboratory automation systems. Include details about the types of environments you've worked in, such as Life Science or Biotech, to demonstrate your fit for the role.
Showcase Problem-Solving Skills: Provide examples in your application that illustrate your hands-on mechanical and electrical debugging skills. Discuss situations where you successfully diagnosed and resolved issues, as this is crucial for the Field Service Engineer role.
How to prepare for a job interview at Beautiful Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with liquid handling robotics and laboratory automation systems in detail. Highlight specific projects where you installed, serviced, or maintained these systems, and be ready to explain the technical challenges you faced and how you overcame them.
✨Demonstrate Customer Service Skills
Since this role involves direct interaction with clients, emphasize your strong customer service ethic. Share examples of how you've effectively communicated with customers, resolved their issues, and ensured their satisfaction after service interventions.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about troubleshooting and problem-solving scenarios. Prepare to walk through your thought process when diagnosing issues with laboratory automation systems, including any specific tools or techniques you use for root cause analysis.
✨Discuss Your Adaptability
The job requires adapting to varying customer needs and changing workloads. Be ready to provide examples of how you've successfully managed multiple priorities or adapted to unexpected changes in your previous roles.