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For Companies At a Glance
- Tasks: Provide technical support and guidance on optical communication products to customers and installers.
- Company: Join a global leader in fibre optics and optical communications.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Why this job: Be at the forefront of technology, connecting people and transforming industries.
- Qualifications: Degree in Telecommunications or Engineering with relevant experience.
- Other info: Dynamic role with opportunities for travel and collaboration.
The predicted salary is between 40000 - 50000 £ per year.
Field Applications Engineer South East, England, United Kingdom Full time permanent position
Do you want to work for a global market leader and true pioneer in the fibre optics and optical communications field? If yes, read on!
Working for our Client as a Field Applications Engineer, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines.
Our client’s Optical Communications segment has recently evolved from being a manufacturer of optical fibre and optical cable, hardware and optical equipment, to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network.
The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
Role Purpose
We are looking for a highly skilled Field Applications Engineer to join our client’s team in South East, England, supporting customers across the UK and Ireland. The Field Applications Engineer will serve as a technical expert and key representative of our client’s passive cabling products, providing accurate and reliable product information to their customers. This role involves advising on proper installation methods, troubleshooting performance issues, and offering support regarding field installations.
The Field Applications Engineer will primarily support customers across the UK and Ireland, working closely with customers and approved installers to ensure optimal product performance.
Key Responsibilities
- Technical Support and Customer Interaction: Provide technical guidance and presentations on products to customers, installers and partners. Advise customers on product applications, benefits, and system solutions, including detailed part number recommendations.
- Pre-Sales and Post-Sales Support: Provide pre-sales support, including product recommendations, BoMs, system design, training and testing. Provide after-sales assistance, including installation advice, troubleshooting on-site and field analysis of faulty product claims. Document claims thoroughly (observations, photos, data) and share them with the Manager, Quality team, and Product Line Management (PLM).
- Collaboration and Feedback: Give feedback to the development/PLM teams regarding product improvement ideas and compliance with regional standards and norms. Collaborate with 3rd-party vendors to ensure solution compatibility and seamless customer experience.
Qualifications and Skills
- A university degree in Telecommunications or Engineering.
- 2-5 years of experience working as a Field Engineer, Technical Support Specialist, Sales Engineer or Application Specialist or equivalent pre or post sales Technical Support in Telecom or Datacom, with a strong technical foundation.
- Technical knowledge in FTTH Networks and Data Centres.
- Fluent English writing and speaking.
- Computer skills (MS Windows based: Power point, Word, Excel, Visio).
- Ability to convey technical, complex ideas to highly technical customers/colleagues.
- Ability to present/give training comfortably and confidently in front of groups from 10-50 people.
- Good hands-on skills: basic mechanical / troubleshooting / repair skills.
- Ability to collaborate effectively within a team, lead meetings to communicate customer needs, and actively listen to customers to understand and address their challenges.
Travel
Field Application Engineer Telecommunications employer: Beautiful Recruitment
Contact Detail:
Beautiful Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Application Engineer Telecommunications
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with professionals in the telecommunications field. Don’t be shy—introduce yourself and share your passion for optical communications!
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your projects, experiences, and technical expertise. This is your chance to stand out and demonstrate what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Be ready to discuss how your background in FTTH Networks and Data Centres makes you the perfect fit for the Field Applications Engineer role.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals like you. Make sure to tailor your application to highlight your relevant experience and enthusiasm for the role.
We think you need these skills to ace Field Application Engineer Telecommunications
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Applications Engineer role. Highlight your experience in telecommunications and any relevant technical skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about optical communications and how you can contribute to our team. Keep it engaging and personal – we love a good story!
Showcase Your Technical Skills: Don’t forget to highlight your technical expertise, especially in FTTH Networks and Data Centres. We’re looking for someone who can convey complex ideas clearly, so give us examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly. We can’t wait to hear from you!
How to prepare for a job interview at Beautiful Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around FTTH Networks and Data Centres. Be ready to discuss specific products and solutions, as well as how they apply to real-world scenarios. This will show that you're not just familiar with the theory but can also translate it into practical advice for customers.
✨Practice Your Presentation Skills
Since you'll be giving presentations and training sessions, practice explaining complex concepts in simple terms. Try rehearsing in front of friends or family, or even record yourself. This will help you feel more confident and ensure you can engage your audience effectively during the interview.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully troubleshot issues or provided technical support. Highlight your hands-on skills and how you approached challenges. This will demonstrate your ability to think on your feet and provide valuable support to customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how the company gathers feedback for product improvements. This shows your genuine interest in the role and helps you assess if it's the right fit for you.