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- Tasks: Support the operational team with admin duties and customer service.
- Company: Beauparc is a leading independent provider of commercial waste services.
- Benefits: Join a dynamic team with a focus on growth and sustainability.
- Why this job: Be part of a mission-driven company that values innovation and community impact.
- Qualifications: Good admin skills, Microsoft proficiency, and excellent customer service abilities required.
- Other info: Join a diverse workforce committed to shaping a better future.
The predicted salary is between 24000 - 36000 £ per year.
About the Role
About the Role
This role supports the operational team across a wide range of administrative and operational activities. You will be responsible for maintaining accurate data records, coordinating effectively between customers and drivers, and ensuring a consistently high standard of customer service.
Key Accountabilities
- Act as a key point of contact between operational teams, ensuring systems are consistently updated and accurate
- Build and maintain strong, positive relationships with customers
- Manage and coordinate day to day administrative activities within the department
- Investigate and resolve invoice queries and investigate any credit requests
- To ensure all data input is accurate and completed in a timely manner
- To ensure all end of the week checks are completed prior to the monthly invoice run
Main Tasks and Activities
- Resolve customer missed collections promptly and efficiently
- Handle all customer invoice queries in a timely manner
- Ensure that all IT systems are effectively utilised and all data input is accurately recorded
- To record all gains and losses on the depot progress spreadsheet
- To ensure your e mails are managed, dealt with and filed away in a timely manner
- Ensure Helpdesks are clear or in progress at the end of each day
- To update reception with any relevant service issues i.e. vehicle breakdowns
- To keep key accounts updated with service issues for their specific customers
- To ensure all missed customers are contacted with reason for missed collection and confirm their rescheduled day
- To ensure all routes are in order and report non compliance by drivers to the Service Administrator
- To ensure delivery and collection tickets are managed daily, keeping customers updated of their delivery date and first collection date
Experience and Skills
- Experience of working within a customer service setting
- Excellent communication skills
- Competent in the use of Microsoft applications
- Able to work on own initiative
About Us
We are Panda. We value waste.
We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.
Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.
At Panda,people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.
We expectexcellencein how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.
Weown what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.
And above all, we act withtrust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.
Our journey depends on talented, committed people who want to make an impact.
Take the first step and join us on the journey.
Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)
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Service Administrator employer: Beauparc
Contact Detail:
Beauparc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with AMCS and other relevant IT systems mentioned in the job description. Understanding how these systems work will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your customer service skills by preparing examples of how you've effectively resolved customer queries in the past. This will show us that you can handle the demands of the role and maintain high customer satisfaction.
✨Tip Number 3
Network with current or former employees of Beauparc to gain insights into the company culture and expectations. This can provide you with valuable information that could set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you can contribute to the company's mission of exceptional customer service and sustainability. Showing that you align with our values will make a strong impression during the interview process.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative skills and customer service experience. Use keywords from the job description, such as 'data recording', 'customer liaison', and 'administration activities' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed administrative tasks or resolved customer queries in the past, demonstrating your fit for the position.
Showcase IT Proficiency: Since the role requires effective use of IT systems, mention any relevant software experience, particularly with Microsoft applications. Highlight any previous roles where you successfully recorded and managed data.
Emphasise Teamwork and Independence: The job requires both teamwork and the ability to work independently. Provide examples in your application that showcase your ability to collaborate with others while also being self-motivated and proactive in your duties.
How to prepare for a job interview at Beauparc
✨Showcase Your Administration Skills
As a Service Administrator, strong administration skills are crucial. Be prepared to discuss your experience with managing data and how you ensure accuracy in your work. Highlight any specific tools or systems you've used, especially if they relate to the role.
✨Demonstrate Customer Service Excellence
The company values exceptional customer service, so be ready to share examples of how you've handled customer queries or complaints in the past. Emphasise your ability to develop positive relationships and resolve issues promptly.
✨Familiarise Yourself with IT Systems
Proficiency with Microsoft applications is essential for this role. Brush up on your skills and be ready to discuss how you've used technology to improve efficiency in previous positions. If you have experience with AMCS or similar systems, make sure to mention it.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, particularly around missed collections or invoice queries. Think of specific scenarios where you successfully resolved issues and be ready to explain your thought process and actions taken.