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- Tasks: Handle high-volume inbound calls and provide top-notch customer service.
- Company: A leading waste management company in Leeds with a focus on service excellence.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Strong communication skills and a professional telephone manner.
- Other info: Fast-paced environment with potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
A waste management company in Leeds is looking for a Customer Service Agent to join their team. You will be tasked with handling a high volume of inbound customer calls while providing excellent service and building rapport.
The ideal candidate will have:
- A professional telephone manner
- Outstanding communication skills
- The ability to work well under pressure
Experience in a similar customer-facing role is preferred. Join the team and contribute to service excellence in a dynamic environment.
High-Volume Inbound Support Specialist in Leeds employer: Beauparc
Contact Detail:
Beauparc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land High-Volume Inbound Support Specialist in Leeds
✨Tip Number 1
Practice your phone skills! Since you'll be handling a high volume of inbound calls, it’s crucial to sound confident and professional. Grab a friend or family member and do some mock calls to get comfortable with the flow.
✨Tip Number 2
Know the company! Research the waste management company in Leeds before your interview. Understanding their services and values will help you build rapport and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your communication skills! During the interview, make sure to demonstrate your ability to listen actively and respond clearly. This is key for a Customer Service Agent role, so let your personality shine through while keeping it professional.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to connect with you and get you on board for this exciting opportunity in a dynamic environment.
We think you need these skills to ace High-Volume Inbound Support Specialist in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service roles, especially those where you've handled high volumes of calls. We want to see how you’ve built rapport with customers and provided excellent service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the High-Volume Inbound Support Specialist role. Share specific examples of how you've excelled under pressure in previous jobs.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your professional telephone manner. We love clear and concise writing, so keep it straightforward and engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Beauparc
✨Know the Company Inside Out
Before your interview, take some time to research the waste management company. Understand their values, services, and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Telephone Skills
Since the role involves handling a high volume of inbound calls, practice your telephone manner. You can do this by role-playing with a friend or family member. Focus on speaking clearly, maintaining a friendly tone, and actively listening to their responses.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare answers for questions like how you would handle an irate customer or a situation where you don’t know the answer. This will help you demonstrate your problem-solving skills during the interview.
✨Showcase Your Stress Management Techniques
Working under pressure is key for this position. Be ready to discuss how you manage stress and stay organised when dealing with a high volume of calls. Share specific examples from your past experiences that highlight your ability to thrive in a fast-paced environment.
