At a Glance
- Tasks: Handle up to 300 inbound calls daily and process online orders.
- Company: Beauparc is a leading resource recovery business focused on sustainability and innovation.
- Benefits: Enjoy on-the-job training, flexible work environment, and a supportive team culture.
- Other info: Immediate start available; previous call centre experience is a plus.
- Why this job: Join a dynamic team, make an impact, and grow your skills in a fast-paced setting.
- Qualifications: Confident phone manner, strong communication skills, and a hardworking attitude required.
The predicted salary is between 24000 - 36000 £ per year.
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
On the job training will be provided
Responsible for taking a high volume of inbound calls from both commercial and domestic customers, this could be up to 300 calls across the team per day
You will have a clear, concise, and professional telephone manner
Ability to engage and build strong rapport with customers
Ability to provide written and verbal quotations for potential orders
Processing online orders including those received by email, this could be up to 300 emails per day coming into the inbox
Accuracy is paramount and a detailed approach is essential
Occasionally be the initial point of contact for complaints/ dissatisfaction
Confidence to make outbound calls to customers with adjustments or rescheduled work
Work closely with Traffic Planners & Operations Team to ensue service delivery
Ability to work as a team, prioritising by way of work flow
All aspects of office administration
Ability to work in a faced paced, ever changing environment
Everyday is different in our team, the variety of work changed everyday, so you need to be able to adapt to the environment and change to the work flow within the department
Immediate start availableCandidate requirements
A confident and professional telephone manner
Excellent communication skills, both verbal and written
Enthusiastic and hardworking
The ability to work on one’s own initiative
Ability to work under tight deadlines
Someone who drives due to location of site its best accessed via car
Join us on the journey…..
Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.
Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation. What’s good today can be better tomorrow.
Beauparc is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.
Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.
Take the first step today and join us on the journey……….
Beauparc aims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside.
(DE&I Policy Statement)
Inbound Call Centre Executive in Leeds employer: Beauparc
Beauparc is an excellent employer that prioritises the safety and wellbeing of its staff while fostering a culture of innovation and sustainability. With nearly 3,000 employees, we offer comprehensive training and development opportunities, ensuring that our team members grow alongside the company. Located in a dynamic environment, we encourage a collaborative spirit and provide a supportive atmosphere where every voice is valued, making it a rewarding place to build your career as an Inbound Call Centre Executive.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Call Centre Executive in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Beauparc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Beauparc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inbound Call Centre Executive in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Beauparc:Your cover letter is your chance to shine! Tell us why you want to work at Beauparc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Beauparc!
How to prepare for a job interview at Beauparc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
