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For Companies At a Glance
- Tasks: Handle up to 300 inbound calls daily and process online orders.
- Company: Beauparc is a leading resource recovery business focused on sustainability and innovation.
- Benefits: Enjoy on-the-job training, flexible work environment, and a supportive team culture.
- Why this job: Join a dynamic team, make an impact, and grow your skills in a fast-paced setting.
- Qualifications: Confident phone manner, strong communication skills, and a hardworking attitude required.
- Other info: Immediate start available; previous call centre experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
Key Tasks and Responsibilities
- On-the-job training will be provided.
- Responsible for handling a high volume of inbound calls from both commercial and domestic customers, potentially up to 300 calls per day.
- Maintain a clear, concise, and professional telephone manner.
- Engage with customers effectively and build strong rapport.
- Provide written and verbal quotations for potential orders.
- Process online orders received via email, with up to 300 emails per day.
- Ensure accuracy and attention to detail in all tasks.
- Occasionally serve as the initial point of contact for complaints or customer dissatisfaction.
- Make outbound calls to customers for adjustments or rescheduling work.
- Collaborate closely with Traffic Planners & Operations Team to ensure service delivery.
- Work as part of a team, prioritizing tasks based on workflow.
- Handle all aspects of office administration.
- Adapt to a fast-paced and ever-changing environment.
- Be flexible and adaptable as the workload and daily tasks vary.
- Immediate start available. Previous call center experience is advantageous.
Candidate Requirements
- Confident and professional telephone manner.
- Excellent verbal and written communication skills.
- Enthusiastic and hardworking attitude.
- Ability to work independently and use initiative.
- Capable of working under tight deadlines.
- Reliable transportation is preferred due to location.
About You
About Us
Join us on the journey…
Over the past 30 years, Beauparc has grown through acquisitions, sharing a vision and values across all businesses. We now employ nearly 3,000 people contributing to our success.
While Beauparc is the parent company to various brands, we share an ambitious vision for the future. Our priorities include ensuring the safety and wellbeing of our staff and partners, delivering resource management solutions responsibly, and pushing the boundaries of innovation.
Beauparc is a resource recovery business committed to sustainability, customer satisfaction, and community well-being. We value talented, passionate, and dedicated individuals who challenge themselves for better outcomes.
Take the first step today and join us on this journey.
We aim to attract a diverse workforce that reflects the communities where we operate and reside.
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Inbound Call Centre Executive employer: Beauparc
Contact Detail:
Beauparc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Call Centre Executive
✨Tip Number 1
Familiarise yourself with common call centre scenarios and customer service techniques. This will help you respond confidently during any potential role-play or situational questions in the interview.
✨Tip Number 2
Practice your telephone manner by engaging in mock calls with friends or family. Focus on clarity, professionalism, and building rapport, as these are key skills for the Inbound Call Centre Executive role.
✨Tip Number 3
Research Beauparc and its values to understand their commitment to sustainability and customer satisfaction. Being able to discuss how your personal values align with theirs can set you apart during the interview.
✨Tip Number 4
Prepare examples from your past experiences that demonstrate your ability to handle high-pressure situations and adapt to changing workloads. This will show your potential employer that you can thrive in a fast-paced environment.
We think you need these skills to ace Inbound Call Centre Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous call centre roles. Emphasise your communication skills and ability to handle high volumes of calls and emails.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific skills that align with the job description, such as your professional telephone manner and ability to work under tight deadlines.
Showcase Your Customer Service Skills: In your application, provide examples of how you've effectively engaged with customers in the past. Highlight any experience in resolving complaints or building rapport with clients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Beauparc
✨Showcase Your Communication Skills
As an Inbound Call Centre Executive, your ability to communicate clearly and professionally is crucial. During the interview, demonstrate your verbal and written communication skills by providing concise answers and asking insightful questions.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios that mimic real call situations. Practice handling customer inquiries and complaints effectively, showcasing your problem-solving skills and ability to build rapport with customers.
✨Highlight Your Adaptability
The role requires flexibility in a fast-paced environment. Share examples from your past experiences where you successfully adapted to changing workloads or handled multiple tasks simultaneously.
✨Demonstrate Attention to Detail
With a high volume of calls and emails, accuracy is key. Be prepared to discuss how you ensure attention to detail in your work, perhaps by sharing specific strategies or tools you use to stay organised.
