At a Glance
- Tasks: Build strong customer relationships and resolve concerns to keep customers happy.
- Company: Join a growing company focused on exceptional customer service.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
- Why this job: Make a real difference by enhancing customer experiences and loyalty.
- Qualifications: Experience in customer service and excellent communication skills.
The predicted salary is between 25000 - 30000 € per year.
About the Role
Location - Bromborough
Reporting To - Customer Relations Manager
We’re on an exciting growth journey where the service we provide is at the heart of what drives our success. In this role you’ll join the Customer Relations team where you’ll play a key part in keeping our customers satisfied. You’ll work closely with customers to understand their needs, resolve concerns and implement strategies to deepen relationships and engagement. If a customer is thinking of leaving us, you’ll work your magic to remind customers of the best parts of working with us to reduce churn and keep customers with us for the long term. You’ll also be proactive and suggest changes to customers' accounts to ensure we’re offering the right services for their needs on an ongoing basis.
Key Responsibilities
- To build strong customer relationships to deepen engagement and reduce cancellations
- To provide excellent customer service and ensure all queries are managed in an efficient and professional way
- Engage with at-risk customers via phone or email to understand their concerns and offer tailored solutions
- To implement retention strategies and put in place tailored offers to retain customers with us for the long term
- Collaborate with Customer Service, Service Delivery, Telesales and other Teams within the business to enhance the overall Customer Journey
- Maintain accurate records of customer interactions and information using our CRM system
- To share the voice of the customer internally, or through data, to identify common trends and provide insights to improve retention efforts
- Help increase cross-selling opportunities to engage the customer base i.e. Simpler Recycling legislation, Heavy Bins, Confidential waste, Additional sites as well as tender opportunities
- Initiate follow-up contact 6 weeks after agreement signing to check in on the Customer Experience
- Maintain up to date customer contracts and documentation as needed
- Maintain an excellent knowledge of company service offering and the waste management industry, whilst also being curious and responsive to changes within the sectors/markets of our customers.
Required Skills and Experiences
- Experience in a customer service or retention focused role
- Excellent communication and interpersonal skills
- Ability to handle objections, negotiate and build rapport quickly
- Strong problem-solving skills and a customer-first mindset
- Highly organised with good time management skills
- Ability to deal with people at all levels
Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
Customer Relations & Loyalty Advisor employer: Beauparc
At Panda, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer satisfaction and employee growth. Located in Bromborough, our team enjoys a supportive environment where collaboration is key, and opportunities for professional development are abundant. With a commitment to diversity and inclusion, we ensure that every employee feels valued and empowered to make a meaningful impact in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations & Loyalty Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when discussing how you’d handle customer concerns during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Customer Relations & Loyalty Advisor
Some tips for your application 🫡
Show Your Customer-Centric Side:In your application, make sure to highlight any experience you have in customer service or retention roles. We want to see how you've gone above and beyond to keep customers happy and engaged!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the extra step!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to showcase your communication skills right from the start!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the info you need about the role and our company!
How to prepare for a job interview at Beauparc
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what excellent customer service looks like and be ready to share examples from your past experiences where you’ve gone above and beyond for a customer.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific situations where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to think on your feet.
✨Demonstrate Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling objections and building rapport.
✨Research the Company and Industry
Familiarise yourself with the company’s services and the waste management industry. Being knowledgeable about current trends and challenges will show your genuine interest in the role and help you engage more effectively during the interview.
