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For Companies At a Glance
- Tasks: Engage with customers to enhance satisfaction and reduce cancellations.
- Company: Beauparc is a leading resource recovery business focused on sustainability and customer service.
- Benefits: Enjoy a collaborative culture, career growth opportunities, and a commitment to employee wellbeing.
- Why this job: Join a passionate team dedicated to making a positive impact in the community and environment.
- Qualifications: Experience in customer service, excellent communication skills, and a problem-solving mindset are essential.
- Other info: Be part of a diverse workforce that values innovation and sustainability.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
We’re on an exciting growth journey where the service we provide is at the heart of what drives our success. In this role you’ll join the Customer Relations and Loyalty team where you’ll play a key part in keeping our customers satisfied. You’ll work closely with customers to understand their needs, resolve concerns and implement strategies to deepen relationships and engagement. If a customer is thinking of leaving us, you’ll work your magic to remind customers of the best parts of working with us to reduce churn and keep customers with us for the long term. You’ll also be proactive and suggest changes to customers account to ensure we’re offering the right services for their need on an ongoing basis.
MAIN TASKS AND ACTIVITIES
- To build strong customer relationships to deepen engagement and reduce cancellations
- To provide excellent customer service and ensure all queries are managed in an efficient and professional way
- Engage with at-risk customers via phone or email to understand their concerns and offer tailored solutions
- To implement Retention strategies and put in place tailored offers to retain customers with us for the long term.
- Collaborate with Customer Service, Service Delivery, Telesales and other Teams within the business to enhance the overall Customer Journey
- Maintain accurate records of Customer interactions and information using our CRM system.
- To share the voice of the customer internally, or through data, to identify common trends and provide insights to improve retention efforts
- Help increase cross-selling opportunities to engage the customer base i.e. Simpler Recycling legislation, Heavy Bins, Confidential waste, Additional sites as well as tender opportunities
- Initiate follow-up contact 6 weeks after agreement signing to check in on the Customer Experience
- Maintain up to date Customer contracts and documentation as needed
- Maintain an excellent knowledge of company service offering and the waste management industry. Whilst also being curious and responsive to changes within the sectors/markets of our customers
SKILLS AND EXPERIENCE
- Experience in a customer Service or Retention focused role
- Excellent communication and interpersonal skills
- Ability to handle objections, negotiate and build rapport quickly
- Strong Problem-solving skills and a customer-first mindset
- Highly organised with good time management skills
- Ability to deal with people at all levels
- The desire to win
About Us
Join us on the journey…..
Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values.We’re now a group of almost 3000 people, all contributing to that growth and success.
Beauparc is not just a company, it’s a resource recovery business.Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values.As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities.Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices.Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.
Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.
Take the first step today and join us on the journey……….
Beauparc aims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside.
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Customer Relations and Loyalty Advisor employer: Beauparc
Contact Detail:
Beauparc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations and Loyalty Advisor
✨Tip Number 1
Familiarise yourself with our company values and mission. Understanding what drives us at StudySmarter will help you align your approach during interviews and discussions, showcasing how you can contribute to our customer-centric culture.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills and ability to build rapport will demonstrate your fit for the Customer Relations and Loyalty Advisor role.
✨Tip Number 3
Research common trends in customer retention strategies within the waste management industry. Being knowledgeable about industry practices will not only impress us but also show your proactive approach to understanding our customers' needs.
✨Tip Number 4
Practice your communication skills, especially in handling objections and negotiating. Role-playing scenarios with a friend or mentor can help you feel more confident in articulating tailored solutions to potential customer concerns.
We think you need these skills to ace Customer Relations and Loyalty Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or retention roles. Use specific examples that demonstrate your ability to build relationships and resolve customer concerns effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer relations and loyalty. Mention how your skills align with the company's values and goals, particularly in enhancing customer satisfaction and reducing churn.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully handled objections or difficult situations in previous roles. This will demonstrate your strong problem-solving abilities and customer-first mindset.
Research the Company: Familiarise yourself with Beauparc's mission and values. Understanding their commitment to sustainability and exceptional customer service will help you tailor your application and show that you're a good fit for their team.
How to prepare for a job interview at Beauparc
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service or retention roles. Highlight specific examples where you successfully resolved customer issues or improved customer satisfaction, as this will demonstrate your ability to excel in the role.
✨Understand the Company and Its Values
Research Beauparc and its commitment to sustainability and customer satisfaction. Familiarise yourself with their services and recent developments in the waste management industry, so you can speak knowledgeably about how you can contribute to their mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle objections. Prepare scenarios where you had to negotiate or build rapport with a difficult customer, and explain how you turned the situation around.
✨Demonstrate Your Organisational Skills
Since the role requires maintaining accurate records and managing multiple customer interactions, be ready to discuss your time management strategies. Share examples of how you prioritise tasks and stay organised in a fast-paced environment.
