Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and grow SME customer accounts while providing top-notch service.
- Company: Join Panda, a leader in sustainable waste management and recycling.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Why this job: Make a real impact on sustainability while building strong customer relationships.
- Qualifications: Experience in account management and excellent communication skills required.
- Other info: Be part of a passionate team dedicated to innovation and positive change.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About the Role
Who Are We?
As part of the wider Panda Recycling Group, we are an award-winning business at the forefront of the UK’s transition to a more sustainable, circular economy. Working with thousands of businesses across the country, we help organisations manage their waste responsibly while improving recycling performance and reducing environmental impact. Our success is built on long‑term partnerships, outstanding service, and a commitment to doing things the right way. At Panda, we believe waste has value and the people who help manage it do too.
The Role
We’re looking for a Desk Account Manager to take ownership of a portfolio of established SME customers. In this role, you’ll act as the main point of contact for your customers, ensuring they receive a high level of service while identifying opportunities to grow each account. You’ll build strong relationships with decision‑makers, proactively manage renewals and service changes, and help customers get the most value from their waste and recycling services. This is a relationship-focused, desk-based role where success comes from understanding your customers’ needs, providing solutions, and delivering an excellent experience that drives long‑term retention and growth.
What You’ll Be Doing
- Managing and developing a portfolio of SME customers with annual spend between ÂŁ7,500 and ÂŁ15,000
- Acting as the primary point of contact for commercial and service‑related enquiries
- Building strong relationships with customers and key decision‑makers
- Proactively managing contract renewals, price reviews, and service updates
- Identifying opportunities to upsell and cross‑sell additional services such as recycling, food waste, glass and specialist collections
- Monitoring account performance, spend and margins to maximise retention and account value
- Working closely with operations, billing, and customer service teams to resolve issues quickly and efficiently
- Supporting customers to remain compliant with waste legislation and environmental requirements
- Maintaining accurate customer information and activity records within the CRM system
- Delivering against retention, revenue growth, and customer satisfaction targets
What We’re Looking For
- Experience in account management, customer success, or desk‑based sales
- A track record of managing and growing SME customer accounts
- Strong relationship‑building and communication skills
- Experience handling contract renewals, price discussions, and retention conversations
- Ability to identify and convert upsell and cross‑sell opportunities
- Comfortable working with CRM systems and managing customer pipelines
- A proactive mindset with strong problem‑solving skills
- Experience in waste management, recycling, environmental services or a related sector would be beneficial but not essential
About Us
We are Panda. We value waste. We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.
At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost‑effective solutions that move our business forward.
We own what we do. From day‑to‑day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems; we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.
Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
Desk Account Manager in Bromborough employer: Beauparc
Contact Detail:
Beauparc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Account Manager in Bromborough
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Desk Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Panda Recycling Group and understanding their values. Show them you’re not just another candidate, but someone who genuinely cares about sustainability and waste management.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with managing SME accounts and building relationships. Highlight your problem-solving skills and how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Panda family and making a difference.
We think you need these skills to ace Desk Account Manager in Bromborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Desk Account Manager role. Highlight your experience in account management and relationship-building, as these are key to what we’re looking for at Panda.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you’ve successfully managed accounts or improved customer satisfaction. We love seeing real-life applications of your talents.
Be Personable: Remember, this is a relationship-focused role! Let your personality shine through in your application. We want to see how you connect with others and your passion for providing excellent service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Panda!
How to prepare for a job interview at Beauparc
✨Know Your Customers
Before the interview, research Panda Recycling Group and understand their customer base. Familiarise yourself with the needs of SMEs in waste management and recycling. This will help you demonstrate your ability to build strong relationships and provide tailored solutions during the interview.
✨Showcase Your Account Management Skills
Prepare specific examples from your past experience where you've successfully managed and grown customer accounts. Highlight your relationship-building skills and how you've handled contract renewals or upselling opportunities. This will show that you have the practical experience needed for the Desk Account Manager role.
✨Understand the Industry
Brush up on your knowledge of waste management and recycling practices. Be ready to discuss current trends and challenges in the industry. This will not only impress your interviewers but also demonstrate your commitment to the sector and your proactive mindset.
✨Be Ready to Problem-Solve
Think of potential scenarios you might face as a Desk Account Manager, such as handling customer complaints or service changes. Prepare to discuss how you would approach these situations, showcasing your problem-solving skills and ability to work collaboratively with other teams to resolve issues efficiently.