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For Companies At a Glance
- Tasks: Join a dynamic team providing top-notch customer service in a fast-paced environment.
- Company: Beauparc is a leading resource recovery business focused on sustainability and customer satisfaction.
- Benefits: Enjoy a supportive work culture with opportunities for growth and development.
- Why this job: Be part of a mission-driven company that values innovation and teamwork.
- Qualifications: Must have excellent communication skills and previous admin experience; enthusiasm is key!
- Other info: Immediate start available; must drive due to office location.
Customer Support Administrator
Do you have the following skills, experience and drive to succeed in this role Find out below.
Hours: Monday to Friday 08:00 – 17:00
Immediate start available
The Role
You will be joining a dynamic team of individuals, working in a fast-paced environment. Working within the Service Hub, located at Cross Green (LS9) you will be responsible for providing the highest standard of service for each of our customers.
This position is best suited to somebody who can multi-task and thrives in a fast-paced environment. The Service Hub is a very busy department, and a can-do approach is essential.
Key Tasks and Responsibilities
On the job training- Skip service teams
Responsible for taking inbound calls from both commercial and domestic customers
You will have a clear, concise, and professional telephone manner.
Ability to engage and build strong rapport with customers.
Ability to provide written and verbal quotations for potential orders
Processing online orders including those received by email.
Accuracy is paramount and a detailed approach is essential.
Work closely with Traffic Planners & Operations Team to ensue service delivery
Ability to work as a team, prioritising by way of work flow
All aspects of office administration
Candidate Requirements
A confident and professional telephone manner
Excellent communication skills, both verbal and written
Previous admin experience
Enthusiastic and hardworking
The ability to work on one’s own initiative
Must drive due to location of office on an industrial estate
Join us on the journey…..
Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.
Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation. What’s good today can be better tomorrow.
Beauparc is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.
Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.
Take the first step today and join us on the journey
Customer Support Administrator employer: Beauparc Limited
Contact Detail:
Beauparc Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarize yourself with the company's values and mission. Since Beauparc emphasizes sustainability and exceptional customer service, showing that you align with these principles during your interactions can set you apart.
✨Tip Number 2
Practice your telephone manner before the interview. Since a professional and clear communication style is crucial for this role, consider role-playing with a friend to refine your approach and build confidence.
✨Tip Number 3
Highlight your multitasking abilities in conversations. Given the fast-paced environment of the Service Hub, sharing specific examples of how you've successfully managed multiple tasks in previous roles can demonstrate your suitability.
✨Tip Number 4
Research common customer support scenarios and prepare responses. Being able to discuss how you would handle various customer inquiries or complaints will show your proactive approach and readiness for the role.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Support Administrator position. Highlight key responsibilities and required skills, such as excellent communication and multitasking abilities.
Tailor Your CV: Customize your CV to reflect relevant experience in customer support and administration. Emphasize your previous roles that demonstrate your ability to handle inbound calls and provide exceptional service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed customer interactions and contributed to team success in past positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A clear and professional presentation is crucial, especially for a role that requires strong written communication skills.
How to prepare for a job interview at Beauparc Limited
✨Show Your Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. Be prepared to demonstrate your professional telephone manner during the interview.
✨Demonstrate Your Multi-Tasking Ability
The job is in a fast-paced environment, so be ready to discuss examples from your past experiences where you successfully managed multiple tasks simultaneously. Highlight your ability to prioritize effectively.
✨Emphasize Teamwork
This position involves working closely with various teams. Share specific instances where you collaborated with others to achieve a common goal, showcasing your ability to work as part of a team.
✨Prepare for Customer Scenarios
Expect questions about handling customer inquiries and complaints. Prepare scenarios that illustrate your ability to engage with customers and build rapport, as well as how you would handle challenging situations.
