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For Companies At a Glance
- Tasks: Handle customer calls efficiently and enhance their experience.
- Company: Join B&M Waste Services, a leader in sustainable waste management.
- Benefits: Enjoy a supportive work environment with opportunities for growth and innovation.
- Why this job: Make a positive impact on the environment while developing your customer service skills.
- Qualifications: No specific experience required; just a passion for helping others.
- Other info: Be part of a team that values your ideas and contributions.
The predicted salary is between 24000 - 36000 £ per year.
Who Are We? At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management. Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement. Your ideas and contributions matter as we work together to redefine waste management practices and shape a greener world. At B&M Waste Services, your contributions will shape our collective impact. Explore our current openings and become part of a company that is driving change, embracing innovation, and building a brighter, more sustainable future for generations to come. The Role To ensure all incoming calls are dealt with in a timely and efficient manner and that customer relationships are strengthened and customer experience enhanced. dynamic growth and exceptional customer service. With a workforce who are responsive, customer-focused and are Right First Time in their work. Duties and Responsibilities To ensure inbound and outbound calls are dealt with efficiently and professionally. Be able to Identify customers needs, clarify information, research every issue and help provide solutions. Build sustainable relationships and engage customers by taking the extra mile. To log all customer queries on the CRM System …
Customer Service Advisor employer: Beauparc Careers
Contact Detail:
Beauparc Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with B&M Waste Services' mission and values. Understanding their commitment to sustainability and innovation will help you align your responses during the interview, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare examples of how you've successfully handled customer inquiries in the past. Highlighting specific instances where you went the extra mile to enhance customer experience will demonstrate your ability to build sustainable relationships.
✨Tip Number 3
Research common challenges in the waste management industry and think about how you could address them as a Customer Service Advisor. This knowledge will show your proactive approach and readiness to contribute to the team's success.
✨Tip Number 4
Practice your communication skills, especially in handling difficult situations. Being able to clearly articulate solutions and maintain professionalism under pressure is crucial for this role, and it will set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Company Values: Familiarize yourself with B&M Waste Services' commitment to sustainability and innovation. Highlight how your personal values align with their mission in your application.
Tailor Your CV: Customize your CV to emphasize your customer service experience. Include specific examples of how you've successfully handled customer inquiries and built relationships in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to enhance customer experiences. Mention any relevant skills, such as problem-solving and communication, that make you a great fit for the role.
Highlight Relevant Skills: In your application, be sure to mention skills that are crucial for the role, such as effective communication, empathy, and the ability to work under pressure. Provide examples of how you've demonstrated these skills in past positions.
How to prepare for a job interview at Beauparc Careers
✨Show Your Passion for Sustainability
B&M Waste Services is all about building a sustainable future. Make sure to express your enthusiasm for environmental issues and how you can contribute to their mission during the interview.
✨Demonstrate Customer-Centric Skills
Since the role focuses on enhancing customer experience, be prepared to share examples of how you've successfully handled customer inquiries in the past. Highlight your ability to identify needs and provide effective solutions.
✨Emphasize Team Collaboration
B&M values collaboration, so be ready to discuss how you work well in a team. Share experiences where you contributed to group success or helped resolve conflicts to show that you can thrive in an inclusive environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Practice responding to hypothetical situations related to customer service, such as handling difficult customers or managing multiple calls efficiently.
