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For Companies At a Glance
- Tasks: Be the first point of contact for customer issues in telecoms and broadband services.
- Company: Join a growing tech company focused on Unified Communications.
- Benefits: Opportunities for career progression and a supportive work environment.
- Why this job: Develop your skills in a dynamic role with real impact on customer satisfaction.
- Qualifications: Experience in IT or telecoms support, with a passion for technology.
- Other info: Collaborative culture prioritising team wellbeing and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
We’re seeking an inquisitive and motivated First Line Support Engineer to join our expanding support team at Wakefield. You’ll play a pivotal role as the first point of contact for customer issues across hosted telephony products (Zoom, Horizon, Webex, etc.) and broadband services. This is a growth role: we welcome those eager to learn, progress, and take ownership. We're pushing into Cloud focused Unified Communications technologies, there are loads of opportunities to learn new technologies as well as be the subject matter expert for the team. There’s great progression here, the current job holder has been promoted and we’re always looking for reasons to help our engineers grow their careers.
Role Highlights
- Be the first point of contact for a range of technical queries related to hosted telecoms and broadband services (including Zoom, Horizon, Webex, etc.)
- Take ownership of tickets from start to finish—investigating and resolving issues wherever possible, not just passing them on
- Bring a proactive, solutions-focused mindset—our client values curiosity, initiative, and a willingness to “have a go”
- Participate in and contribute to a positive, collaborative helpdesk culture
Ideal Candidate
- Experience providing first line IT or telecoms support—ideally including exposure to Avaya, Mitel, 8x8, or similar systems
- Demonstrates a passion for technology and delivering excellent customer service
- Strong problem-solving skills, curiosity, and willingness to learn
- Comfortable working onsite in the Wakefield area (potential flexibility for exceptional candidates)
- Ambitious and keen to progress within the business (to second line, technical specialist, or even into projects)
What’s on Offer
- Genuine opportunities for progression in both technical and non-technical paths
- Supportive manager and people-focused environment
- Opportunity to work with leading hosted telephony/UCaaS platforms
- A culture that puts team wellbeing first
Next Steps
If you’re ready to take ownership and develop your career within an expanding technology provider, apply today for a confidential conversation. Please submit your CV or contact our team at 07537 163 210 for more information.
Network Telecommunications Engineer in Wakefield employer: BEAUMONT
Contact Detail:
BEAUMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Telecommunications Engineer in Wakefield
✨Tip Number 1
Get to know the company and its products inside out. When you’re chatting with them, drop in some knowledge about their hosted telephony solutions like Zoom or Webex. It shows you’re genuinely interested and ready to dive into the role!
✨Tip Number 2
Practice your problem-solving skills! Think of common issues that might come up with telecoms and brainstorm how you’d tackle them. This will help you sound confident and proactive during your conversations.
✨Tip Number 3
Show off your curiosity! Ask questions about their current projects or technologies they’re using. This not only demonstrates your eagerness to learn but also helps you stand out as someone who’s ready to take ownership.
✨Tip Number 4
Don’t forget to highlight your ambition! Let them know you’re keen to progress within the company. Share your career goals and how you see yourself growing in the role—this can really impress them!
We think you need these skills to ace Network Telecommunications Engineer in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant first line support experience, especially with telecoms or IT systems like Zoom and Webex. We want to see how you can bring value to our team!
Show Your Curiosity: In your application, let us know about your passion for technology and your eagerness to learn. Mention any specific technologies you're excited about or any projects you've worked on that demonstrate your proactive mindset. We love candidates who are curious and ready to take initiative!
Be Clear and Concise: When writing your cover letter or application, keep it clear and to the point. Use straightforward language to explain why you're a great fit for the role. We appreciate directness and clarity, so make sure your enthusiasm shines through without fluff!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and get back to you quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at BEAUMONT
✨Know Your Tech
Familiarise yourself with the hosted telephony products mentioned in the job description, like Zoom, Horizon, and Webex. Being able to discuss these technologies confidently will show your genuine interest and readiness for the role.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific situations where you took ownership of a problem and resolved it. This will demonstrate your proactive mindset and ability to handle customer queries effectively.
✨Emphasise Your Curiosity
The company values curiosity and a willingness to learn. Be ready to discuss how you've pursued new knowledge or skills in the past, especially in technology. This could be through courses, self-study, or hands-on experience.
✨Be Ready to Discuss Career Progression
Since this is a growth role, think about where you see yourself in the future. Be prepared to talk about your ambitions and how you plan to progress within the company. This shows you're not just looking for a job, but a career.
