At a Glance
- Tasks: Handle customer calls, diagnose connectivity issues, and manage service desk tickets.
- Company: Dynamic Managed Service Provider in Leeds with a focus on growth.
- Benefits: Structured training, clear career progression, and hands-on experience with cutting-edge tech.
- Other info: Opportunity to work on exciting projects and develop valuable skills.
- Why this job: Kickstart your tech career with real responsibilities and a clear path to advancement.
- Qualifications: Experience in a service desk role and a passion for tech problem-solving.
The predicted salary is between 31500 - 38500 £ per year.
We're working with a Managed Service Provider in Leeds.
They've just been through a run of acquisitions and they're putting real investment into the service desk.
What we need is someone who wants a proper route from 1st line into a wider technical career.
Here's the type who does well in this role: you take ownership of a ticket instead of bouncing it to the next person.
You'll ring a customer with an update even when nothing's changed, because leaving them in the dark isn't an option.
And you're looking two or three years down the line, not two or three months.
- What you'll be doing
- Answering inbound calls and working a shared triage queue.
Tickets come in by phone, email and the customer portal, and you pick them up rather than waiting for them to land on your desk
- Diagnosing broadband, connectivity and IP issues — ADSL, fibre, FTTC, that kind of work
- Supporting hosted/cloud telephony users, plus first-line checks on Avaya/Mitel PBX systems: handsets, extensions, call-flow problems.
- You'll apply documented fixes before anything needs to go further up
- Chasing third-party suppliers when a broadband or leased line issue needs it, and arranging engineer visits
- Logging faults properly so escalations land with the right context, not a half-finished ticket
- Helping clear a backlog left over from recent acquisitions and platform changes.
- What's in it for you
- Structured training on hosted telephony, the CRM and ticketing platform, and moves/adds/changes
- Hands-on time on demo systems for router configuration and telephony scenarios, Avaya/Mitel included
- A clear path: start on broadband tickets, move into telephony admin, then take on more complex connectivity and PBX work
- Occasional out-of-hours work once you're settled in chasing suppliers, setting up diversions. Actual call-outs are rare, and turning up on-site is very unlikely
- A visible track to move beyond 1st line, not a vague promise
What we're looking for
- Some time in a service desk, helpdesk or 1st line role ideally with broadband, connectivity or basic networking exposure
- Confident on the phone, including when the update is \"still working on it\"
- Methodical. You'll follow the ticketing process properly rather than work around it
- Steady under a queue of open tickets rather than needing everything sorted for you
- Genuinely in it for the next 2–3 years, not a stopgap while you look elsewhere
- Jira Service Management, Geocom, or IT Glue experience helps, but none of it's required
Junior Telecoms Engineer in Wakefield employer: beaumont
Join a forward-thinking organisation that prioritises innovation and collaboration, making it an exceptional employer for a Data Architect. With a strong commitment to employee development, you will have access to continuous learning opportunities and a supportive work culture that values your contributions. Located in a vibrant area, the company offers a dynamic environment where your expertise in data architecture will directly impact business success and drive meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Telecoms Engineer in Wakefield
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like beaumont and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like beaumont.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Junior Telecoms Engineer in Wakefield
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at beaumont.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at beaumont.
How to prepare for a job interview at beaumont
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
