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- Tasks: Be the first point of contact for customer issues in telephony and broadband services.
- Company: A growing tech provider in Wakefield with a focus on team wellbeing.
- Benefits: Opportunities for growth, supportive environment, and a chance to develop your skills.
- Why this job: Join a dynamic team and make a real difference in customer support.
- Qualifications: Experience in IT or telecoms support and strong problem-solving skills.
- Other info: Genuine career progression opportunities in a collaborative workplace.
The predicted salary is between 30000 - 42000 £ per year.
A growing technology provider in Wakefield is seeking a motivated First Line Support Engineer to join their support team. The role involves being the first point of contact for customer issues across various hosted telephony products and broadband services.
Ideal candidates will have experience in IT or telecoms support, strong problem-solving skills, and a desire to progress within the company. This position offers genuine opportunities for growth and a supportive work environment focused on team wellbeing.
First Line UCaaS Telephony Support Engineer in Wakefield employer: BEAUMONT
Contact Detail:
BEAUMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line UCaaS Telephony Support Engineer in Wakefield
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Getting to know people in the company can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to UCaaS and telephony support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for tech! During interviews, share your experiences with telecoms support and how you've solved problems in the past. This will demonstrate your commitment and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace First Line UCaaS Telephony Support Engineer in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT or telecoms support. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your motivation for joining our team and how you can contribute to our supportive work environment. Let us know why you’re excited about this opportunity!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BEAUMONT
✨Know Your Tech
Brush up on your knowledge of hosted telephony products and broadband services. Familiarise yourself with common issues customers face and how to resolve them. This will show your potential employer that you’re not just a problem-solver, but also someone who understands the tech behind it.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to handle challenges effectively.
✨Emphasise Your Desire to Grow
Express your enthusiasm for personal and professional development during the interview. Talk about your career aspirations and how you see yourself progressing within the company. This aligns with their focus on growth and shows you’re committed to contributing to the team long-term.
✨Be Personable and Engaging
Remember, you’re not just being assessed on your technical skills but also on how well you fit into the team. Be friendly, approachable, and engage with your interviewers. A positive attitude can go a long way in making a lasting impression.
