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- Tasks: Lead complex IT support issues and mentor junior engineers in a hybrid work environment.
- Company: Leading technology support company based in Greater Manchester.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by shaping service standards and driving improvement initiatives.
- Qualifications: Strong experience in 3rd line support and advanced troubleshooting skills.
- Other info: Join a dynamic team and influence the future of IT support.
The predicted salary is between 42000 - 60000 £ per year.
A leading technology support company in Greater Manchester seeks a Senior Support Engineer to take ownership of complex issues and lead major incidents in a hybrid work setting. You will provide technical direction, mentor junior engineers, and shape best practices.
Ideal candidates have strong experience in 3rd line support and advanced troubleshooting across cloud, infrastructure, and networking. This role offers significant influence over service standards and ongoing improvement initiatives.
Senior 3rd-Line IT Support Engineer - Azure & Infra Lead employer: BEAUMONT
Contact Detail:
BEAUMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior 3rd-Line IT Support Engineer - Azure & Infra Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in 3rd line support or cloud services. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with Azure, infrastructure, and troubleshooting. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on how you've led major incidents and mentored others, as these are key aspects of the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Senior 3rd-Line IT Support Engineer - Azure & Infra Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd line support and any specific projects related to Azure and infrastructure. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Senior Support Engineer role. Share your passion for mentoring and leading incidents, and let us know how you can contribute to our team.
Showcase Your Problem-Solving Skills: In your application, give examples of complex issues you've resolved in the past. We love seeing how you approach challenges, especially in cloud and networking environments. This will help us understand your thought process and technical direction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at BEAUMONT
✨Know Your Tech Inside Out
Make sure you brush up on your 3rd line support skills, especially around Azure and infrastructure. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show your depth of knowledge and experience.
✨Showcase Your Leadership Skills
Since this role involves mentoring junior engineers, think of examples where you've led a team or guided others through complex issues. Highlight your ability to shape best practices and how you've influenced service standards in previous roles.
✨Prepare for Major Incident Management Questions
Expect questions about how you handle major incidents. Prepare a couple of case studies where you took ownership of a significant issue, detailing your approach and the outcome. This will demonstrate your capability to lead under pressure.
✨Emphasise Continuous Improvement
This role is all about ongoing improvement initiatives. Be ready to discuss any processes you've implemented or suggested changes that enhanced service delivery. Showing your proactive mindset will resonate well with the interviewers.
