At a Glance
- Tasks: Resolve complex IT issues and lead exciting projects in a dynamic environment.
- Company: Rapidly growing MSP with a collaborative and straightforward culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a team where your contributions directly influence growth and success.
- Why this job: Make a real impact in a fast-paced tech landscape while shaping service desk operations.
- Qualifications: Strong M365 skills, MSP experience, and a passion for problem-solving.
The predicted salary is between 45000 - 55000 £ per year.
We're working with a Leeds-founded MSP that has grown significantly through acquisition, adding operations in London and the Midlands. They are looking for a 3rd Line Engineer to anchor the escalation function at their Leeds site. They've gone from a single-site business to a multi-region operation with 180–200 customers and three merged service desks, all now running on a unified toolstack. That growth brings real complexity: different estates, different customer types, engineers from different backgrounds, and a service desk that's still maturing post-merger. This is the kind of environment where a strong 3rd Line engineer can make a genuine impact not just technically, but in shaping how the desk operates.
What the role actually looks like:
The work splits roughly 40–60% between BAU escalations and project involvement, though it flexes. On the BAU side, you're resolving the tickets that others can't: AD and Group Policy issues, DNS/DHCP, hybrid and cloud mail problems, Intune, backup failures, VM faults. On the project side, you're dipping into server builds and migrations, M365 modern workplace deployments, and network/firewall change work as needed.
The estate reflects the business's growth — London operations are largely cloud-first, while Leeds carries more on-prem infrastructure across manufacturing, Sage, and line-of-business environments. Hyper-V, Windows Server, Azure/Entra ID, M365, Intune, and a range of firewall vendors (SonicWall, Sophos, Fortinet, Meraki). You need to be comfortable working across both ends of that spectrum.
You'll be a strong fit if you have:
- Strong M365 administration and troubleshooting — Exchange Online, SharePoint, Teams
- Intune / device management and a working knowledge of Conditional Access and Defender
- Hands-on experience with Hyper-V and backup platforms (Veeam or similar)
- An MSP background (This is the only non-negotiable)
- Networking (routing, switching, VLANs, firewall config) is a nice-to-have rather than a hard requirement, but it'll open up more of the project work faster.
Culture:
Straight-talking and non-corporate. The Head of Service Delivery has high standards around documentation, ownership, and communication and they're very good at setting expectations. Post-merger, the documentation isn't where it needs to be yet; they want someone who treats that as a problem to fix, not a can to kick down the road.
Progression:
The business is still in an active growth phase and that creates real opportunity. This role sits at the top of the local support stack — once the desk is stabilised and you've proven yourself as the escalation point, the natural next step is a move into full-time projects and professional services. This role is Hybrid - with 50% of your time on site in Leeds.
Senior Information Technology Engineer in Leeds employer: beaumont
Join a dynamic Leeds-founded MSP that values innovation and growth, offering a unique opportunity for a Senior Information Technology Engineer to make a significant impact in a fast-evolving environment. With a culture that prioritises straightforward communication and high standards, you'll benefit from a supportive atmosphere that encourages professional development and progression into project roles as the company continues to expand. Enjoy the flexibility of a hybrid work model while being part of a team that is shaping the future of IT support across multiple regions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Information Technology Engineer in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what beaumont values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges beaumont might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at beaumont!
✨Direct Apply to beaumont
Let's not forget to apply directly through the beaumont website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Information Technology Engineer in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at beaumont.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at beaumont. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at beaumont
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
