Head of Professional Services, Manchester
Stop managing someone else's process. Go build your own.
Ever looked at a Professional Services function and thought, \"I know exactly how I'd build this better\"?
Here's your shot.
We're partnered with an established, ambitious IT Services & Cyber Security business in Manchester to find a Head of Professional Services & Solutions, and this isn't a \"keep the wheels turning\" role. It's a genuine mandate to reshape the function from the ground up, with the CEO's full backing to make it happen.
The opportunity
This Northwest tech business supports 4,000+ devices across Managed IT, Cyber Security, Cloud and Professional Services. The customers are there. The technical capability is there. What's missing is the leader who can turn a good operation into a great one.
That's you; if you've got the track record and the appetite to build.
You'll own it all
Reporting directly to the CEO, you'll take the reins on the entire delivery lifecycle: Professional Services, Solutions Architecture, Project Management, Implementation Engineering, Major Technical Projects, Customer Onboarding and Offboarding. A multidisciplinary team is already in place; your job is to decide what it becomes next.
Think: predictable delivery instead of firefighting. Real KPIs instead of guesswork. Engineers who know what's expected of them, and a leadership team that finally has visibility on performance and profitability.
This is commercial as much as technical
You'll be judged on utilisation, project profitability, quoted vs. actual hours, and forecasting, not just technical delivery. If you've got real P&L instincts alongside technical credibility, this role gives you room to use both.
You've likely held a title like Head of Professional Services, Delivery Director, Head of Technical Delivery, or Professional Services Manager, or you're already doing the job without the title to match. Either way, you'll bring:
- A track record leading multidisciplinary technical teams
- Real experience improving profitability, utilisation and governance
- The commercial fluency to talk numbers with Finance and the CEO
- A genuine appetite for building, not babysitting, a function
- Bonus points for strong Microsoft cloud/infrastructure knowledge (M365, Azure, Modern Workplace, security)
Why this one's different
You won't inherit someone else's finished product. You'll report straight to the CEO, influence how the wider business operates, and have the scope to leave your fingerprints on Professional Services for years to come.
If you're ready to stop asking \"what if\" and start building, we should talk.
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Head of Professional Services employer: beaumont
Join a forward-thinking organisation that prioritises innovation and collaboration, making it an exceptional employer for a Data Architect. With a strong commitment to employee development, you will have access to continuous learning opportunities and a supportive work culture that values your contributions. Located in a vibrant area, the company offers a dynamic environment where your expertise in data architecture will directly impact business success and drive meaningful change.
