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For Companies At a Glance
- Tasks: Lead a dynamic team and enhance service delivery in a fast-paced environment.
- Company: Join a growing managed services provider with a focus on innovation.
- Benefits: Enjoy competitive pay, autonomy, and direct exposure to senior leadership.
- Why this job: Shape the future of service desk operations and drive real change.
- Qualifications: Experience in leading technical support teams and strong stakeholder management skills.
- Other info: Great opportunity for career growth in a collaborative IT environment.
The predicted salary is between 36000 - 60000 £ per year.
I'm looking for a Service Desk Manager for a growing managed services provider. This role owns service delivery, team leadership, and customer relationships across a multi-disciplinary service desk.
What you will do:
- Lead a team of 10–15 engineers across Service Desk, Network, AV, and NOC
- Own day-to-day service desk performance, KPIs, and escalations
- Act as the senior point of contact for key customer accounts
- Drive process improvement and operational efficiency
- Balance BAU support with project demand
- Work closely with senior leadership and internal teams
What we are looking for:
- Proven experience leading technical support teams
- Strong operational and stakeholder management skills
- Solid networking and enterprise IT knowledge
- Confident managing customers, performance, and priorities
- Data-driven mindset with experience using ITSM or PSA tools
Nice to have:
- MSP or multi-customer environment experience
- ITIL or service management certification
Why apply:
- Real autonomy and decision-making authority
- Direct exposure to senior leadership
- Opportunity to shape and improve a service desk function
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Computer and Network Security
Service Desk Manager in England employer: BEAUMONT
Contact Detail:
BEAUMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Desk Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service desk operations and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss specific examples of how you've led teams, improved processes, and managed customer relationships. This is your chance to demonstrate that you can own the service delivery and drive performance!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Service Desk Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Desk Manager role. Highlight your leadership experience and any relevant ITSM or PSA tools you've used, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading technical support teams and how your background aligns with our needs. Don’t forget to mention your data-driven mindset and any process improvements you've implemented in the past.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just responsibilities. Use metrics to demonstrate your impact, like improved KPIs or successful project completions. This helps us see the value you can bring to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at BEAUMONT
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around networking and enterprise IT. Be ready to discuss your experience leading technical support teams and how you've managed performance and priorities in the past.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in a service desk environment. Highlight your approach to team management, how you handle escalations, and any strategies you've implemented for process improvement.
✨Understand the Customer Perspective
Since this role involves acting as a senior point of contact for key customer accounts, think about how you've built and maintained strong customer relationships. Be ready to share specific instances where you've balanced customer needs with operational demands.
✨Be Data-Driven
Familiarise yourself with ITSM or PSA tools and be prepared to discuss how you've used data to drive decisions and improve service delivery. Showing a data-driven mindset will demonstrate your ability to enhance operational efficiency.
