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- Tasks: Lead complex technical issues and mentor junior engineers in a dynamic environment.
- Company: Join a forward-thinking tech company that values innovation and collaboration.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by shaping technical standards and driving service improvements.
- Qualifications: Experience in 3rd line support with strong troubleshooting skills in cloud and networking.
- Other info: Be part of a supportive team where your expertise is valued and developed.
The predicted salary is between 36000 - 60000 £ per year.
Are you already operating at 3rd line, but want a role where you genuinely influence technology, mentor others, and work on complex environments — not just close tickets? This opportunity is built for engineers who want to sit at the top of support, acting as a true technical authority across infrastructure, cloud, and networking, while playing a key role in major incidents, problem management, technical improvement, and team development. You’ll be joining an environment where senior engineers are trusted to take ownership, shape technical standards, and directly support the development of others.
This is one of the most senior customer-facing technical roles within the support function. You will act as the ultimate escalation point, owning complex and business-critical issues, supporting major incidents, contributing to projects and presales activity, and helping drive continuous improvement across support services. Your focus will sit heavily across Azure, infrastructure, and networking, with wide exposure across customer environments.
Key responsibilities include:- Acting as the final escalation point for complex technical issues
- Leading on major incidents, root cause analysis, and problem management
- Advanced troubleshooting across cloud, infrastructure, and networking
- Providing technical direction and SME support to wider teams
- Creating and maintaining technical documentation, SOPs, and best practice
- Supporting and mentoring engineers across 1st–3rd line
- Involvement in projects, change enablement, and presales support
- Proactively identifying service improvements and technical risks
You will work across a broad and modern technical stack, including:
Technical Environment:- Azure: VMs, AVD, VNets, NSGs, VPNs, subscriptions, identity & access
- Windows Server: ADDS, DNS, DHCP, IIS, RDS, File/Print
- Networking & security: firewalls, VPNs, switching, segmentation
- Backup & DR: server, hypervisor and cloud-to-cloud platforms
- Advanced email & domain management: SPF, DKIM, DMARC, migrations
- Strong experience in a 3rd line / senior support / escalation role
- Advanced troubleshooting across infrastructure, cloud, and networking
- Confidence owning major incidents and complex, stalled issues
- Someone who enjoys mentoring, documentation, and technical leadership
- A proactive engineer who looks to improve environments, not just fix them
- Experience with enterprise firewalls and MSP toolsets
- Exposure to MDR / EDR / Zero Trust environments
- Physical server and data‑centre hardware experience
- VoIP, collaboration systems, or multi‑tenant support environments
- Senior technical ownership, not just ticket resolution
- Real influence over standards, fixes, and service improvement
- Strong involvement in projects and architectural change
- Opportunity to develop others and help shape the technical direction
- Hybrid working model within a collaborative engineering function
If you’re a senior engineer who wants technical depth, visibility, and impact — and not a role where you’re siloed into pure escalations — this is worth a confidential conversation.
3rd Line IT Support Engineer employer: BEAUMONT
Contact Detail:
BEAUMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or tech conferences. You never know who might be looking for a 3rd Line IT Support Engineer just like you!
✨Tip Number 2
Show off your skills in real-time! Consider doing some freelance work or volunteering your expertise. It’s a great way to build your portfolio and demonstrate your problem-solving abilities.
✨Tip Number 3
Don’t just apply; engage! When you find a role that excites you, reach out to the hiring manager on LinkedIn. A friendly message can make you stand out from the crowd.
✨Tip Number 4
Keep learning and stay updated! Dive into online courses or certifications related to Azure, networking, or advanced troubleshooting. This shows you’re proactive and ready to tackle complex environments.
We think you need these skills to ace 3rd Line IT Support Engineer
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in 3rd line support and any complex technical issues you've tackled. We want to see how you've influenced technology and mentored others, so don’t hold back!
Tailor Your Application: Read the job description carefully and tailor your application to match. Use similar language and keywords that we’ve used, especially around Azure, infrastructure, and networking. This shows us you’re a great fit!
Be Proactive in Your Approach: We love engineers who look to improve environments rather than just fix problems. Share examples of how you’ve identified service improvements or technical risks in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at BEAUMONT
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Azure, networking, and infrastructure. Brush up on advanced troubleshooting techniques and be ready to discuss your experience with major incidents and problem management.
✨Showcase Your Mentoring Skills
Since the role involves mentoring others, think of specific examples where you've guided junior engineers or contributed to team development. Be prepared to share how you approach documentation and best practices, as this will highlight your leadership abilities.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, like handling a major incident or resolving a complex technical issue. Practice articulating your thought process and decision-making steps clearly, as this will demonstrate your capability as a technical authority.
✨Demonstrate a Proactive Mindset
The company is looking for someone who doesn’t just fix problems but actively seeks improvements. Think of examples where you identified service improvements or technical risks in your previous roles, and be ready to discuss how you implemented those changes.
