At a Glance
- Tasks: Be the first point of contact for families, guiding them with warmth and professionalism.
- Company: Luxurious care home by the seaside, part of a family-owned care provider.
- Benefits: Competitive salary up to £45,000 plus bonus, full training, and ongoing support.
- Other info: Join a values-led team committed to trust, respect, passion, kindness, and inclusivity.
- Why this job: Make a real difference in families' lives during important moments with a supportive team.
- Qualifications: Excellent communication skills, proactive attitude, and experience in customer service or sales.
The predicted salary is between 45000 - 45000 £ per year.
Our private, luxurious care home is delightfully situated by the seaside in Frinton-on-Sea, which offers premium living for the elderly, comprising of 70 bedrooms.
Are you a personable, high-energy professional with a talent for building meaningful relationships? Do you thrive on helping people make important decisions with reassurance, clarity, and empathy? We’re looking for a Customer Relations Manager to represent our exceptional care home in Frinton On Sea. You’ll ensure to provide a warm, welcoming, and informative experience for families seeking residential care for their loved ones.
This role combines proactive and reactive customer engagement. You’ll be the first point of contact for enquiries, guiding families through one of the most important decisions of their lives with professionalism and compassion. You’ll also actively build the profile of the home in the local community by developing strong relationships with key referral sources, networking with prospective resident groups, and identifying opportunities for new business.
While experience within the care sector is not essential, you must be high-energy, target-driven, and passionate about delivering exceptional customer service. Your ability to convert enquiries into admissions, combined with your proactive approach to generating new business, will be central to achieving sales targets.
Location: Beaumont Manor care home, Kirby Road, Great Holland, Frinton On Sea, CO13 0FB
Reporting to: Regional Director
What You’ll Be Doing:
- Be the first point of contact for families, providing expert guidance with warmth and professionalism.
- Build strong local knowledge and networks to connect families to the care they need.
- Conduct engaging, personalised tours of the home, showcasing services, facilities, and community.
- Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
- Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
- Support marketing initiatives, community engagement, and local partnerships to raise awareness of the home.
- Track and manage enquiries effectively, providing insights to improve conversion and service delivery.
Why join us:
This role is more than just a customer-facing position; it’s a chance to genuinely support families at one of the most important moments in their lives. You’ll join a supportive, values-led team with a competitive salary of £45,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across the community allows you to make a wider impact.
What we’re looking for:
- Excellent communicator with a warm, confident, and professional manner.
- Strong local knowledge of Frinton On Sea & the wider area, ideally with established networks.
- Experience in sales, customer service, or family liaison roles; care sector experience is advantageous.
- Highly organised, proactive, and comfortable managing a schedule.
- IT literate and confident using CRM systems and reporting dashboards.
- Self-motivated, energetic, and driven to deliver results.
- All appointments are subject to an enhanced DBS check.
Make first impressions count and guide families with confidence. Apply today to become our Customer Relations Manager in Frinton On Sea.
About us: Beaumont Manor Care Home is part of Care Concern Group, a family owned, market leading care provider with a strong and growing presence across the United Kingdom. We are committed to delivering high quality care and developing supportive, rewarding workplaces where our teams can thrive. Our five core values Trust|Respect|Passion|Kindness|Inclusivity are at the heart of everything we do, shaping the care we deliver and the environments we create. If you share these values and want to build or develop your career in care, we would love to hear from you.
Customer Relations Manager in Frinton-on-Sea employer: Beaumont Manor Care Home
Beaumont Manor Care Home offers a unique opportunity to work in a luxurious, seaside environment in Frinton-on-Sea, where you can make a meaningful impact on families during pivotal moments in their lives. As part of a supportive, values-driven team, you'll benefit from competitive compensation, comprehensive training, and the chance to grow within a family-owned care provider that prioritises trust, respect, passion, kindness, and inclusivity. Join us to not only excel in your career but also to contribute to a community dedicated to high-quality care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager in Frinton-on-Sea
✨Tip Number 1
Get to know the company inside out! Research Beaumont Manor and its values. When you understand what makes us tick, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your pitch! You’ll be the first point of contact for families, so make sure you can confidently explain how you can help them. A warm, engaging introduction can set the tone for a great conversation.
✨Tip Number 3
Network like a pro! Connect with local groups and communities. Building relationships is key, and it shows you’re proactive about bringing in new business. Plus, it’s a great way to learn more about the needs of families in the area.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s a tour or a chat, send a quick message to thank them for their time. It keeps you fresh in their minds and shows you care about their experience.
We think you need these skills to ace Customer Relations Manager in Frinton-on-Sea
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for helping others and your enthusiasm for the role.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples that demonstrate your ability to build relationships and provide exceptional customer service.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your relevant experience effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Beaumont Manor Care Home
✨Know Your Audience
Before the interview, take some time to research Beaumont Manor Care Home and its values. Understanding their commitment to trust, respect, passion, kindness, and inclusivity will help you align your answers with what they value most in a Customer Relations Manager.
✨Showcase Your People Skills
As a Customer Relations Manager, your ability to connect with families is crucial. Prepare examples of how you've built relationships in previous roles, especially in high-pressure situations. Highlight your warmth and professionalism to demonstrate that you can guide families through important decisions with empathy.
✨Be Proactive About Local Knowledge
Familiarise yourself with Frinton-on-Sea and the surrounding areas. Being able to discuss local resources, community events, and potential referral sources will show that you're not just interested in the role but also invested in the community you'll be serving.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think about scenarios where you've had to manage difficult conversations or convert enquiries into admissions. Practising these responses will help you feel more confident during the interview.
