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- Tasks: Guide families through important decisions with warmth and professionalism.
- Company: Luxurious care home by the seaside, focused on exceptional customer service.
- Benefits: Competitive salary up to £40,000 plus bonuses and full training.
- Other info: Join a supportive team and enjoy opportunities for personal growth.
- Why this job: Make a real difference in families' lives while building strong community connections.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 40000 - 40000 £ per year.
Administration and Business Support - Beaumont Manor Care Home
Contract: Full Time
Shift Type: Days
Contracted hours: 40
Our private, luxurious care home is delightfully situated by the seaside in Frinton‑on‑Sea, which offers premium living for the elderly, comprising 70 bedrooms.
Are you a personable, high‑energy professional with a talent for building meaningful relationships? Do you thrive on helping people make important decisions with reassurance, clarity, and empathy? We’re looking for a Customer Relations Manager to represent our exceptional care home in Frinton On Sea. You’ll be the first point of contact for families seeking residential care for their loved ones and will guide them through one of the most important decisions of their lives with professionalism and compassion.
This role combines proactive and reactive customer engagement. You’ll also actively build the home’s profile in the local community by developing strong relationships with key referral sources, networking with prospective resident groups, and identifying opportunities for new business. While experience within the care sector is not essential, you must be high‑energy, target‑driven, and passionate about delivering exceptional customer service. Your ability to convert enquiries into admissions, combined with a proactive approach to generating new business, will be central to achieving sales targets.
Location: Beaumont Manor care home, Kirby Road, Great Holland, Frinton On Sea, CO13 0FB
Reporting to: Regional Director
What You’ll Be Doing:
- Be the first point of contact for families, providing expert guidance with warmth and professionalism.
- Build strong local knowledge and networks to connect families to the care they need.
- Conduct engaging, personalised tours of the home, showcasing services, facilities, and community.
- Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
- Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
- Support marketing initiatives, community engagement, and local partnerships to raise awareness of the home.
- Track and manage enquiries effectively, providing insights to improve conversion and service delivery.
Why join us:
This role is more than just a customer‑facing position; it’s a chance to genuinely support families at one of the most important moments in their lives. You’ll join a supportive, values‑led team with a competitive salary of £40,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across the community allows you to make a wider impact.
What we’re looking for:
- Excellent communicator with a warm, confident, and professional manner.
- Strong local knowledge of Frinton On Sea and the wider area, ideally with established networks.
- Experience in sales, customer service, or family liaison roles; care sector experience is advantageous.
- Highly organised, proactive, and comfortable managing a schedule.
- IT literate and confident using CRM systems and reporting dashboards.
- Self‑motivated, energetic, and driven to deliver results.
All appointments are subject to an enhanced DBS check.
Customer Relations Manager in Essex employer: Beaumont Manor Care Home
Contact Detail:
Beaumont Manor Care Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager in Essex
✨Tip Number 1
Get to know the company inside out! Research Beaumont Manor Care Home, its values, and the community it serves. This way, when you walk into that interview, you can show us just how passionate you are about making a difference in people's lives.
✨Tip Number 2
Practice your pitch! You’ll want to convey your experience and how it aligns with the role of Customer Relations Manager. Think about specific examples where you've built relationships or helped someone make an important decision—this will really resonate with us.
✨Tip Number 3
Network like a pro! Attend local events or connect with people in the care sector. Building those relationships can give you insights and even referrals that could help you land the job. Plus, it shows us you're proactive and engaged in the community!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can set you apart and remind us of your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Relations Manager in Essex
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share your passion for helping others, especially in a role that’s all about building meaningful relationships.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Relations Manager role. Mention any relevant experience in customer service or sales, and don’t forget to showcase your local knowledge of Frinton On Sea!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out. Use bullet points if it helps to organise your thoughts better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Beaumont Manor Care Home. Don’t miss out!
How to prepare for a job interview at Beaumont Manor Care Home
✨Know Your Stuff
Before the interview, make sure you research Beaumont Manor Care Home thoroughly. Understand their values, services, and community involvement. This will help you demonstrate your genuine interest and show how you can contribute to their mission.
✨Showcase Your People Skills
As a Customer Relations Manager, your ability to connect with families is crucial. Prepare examples of how you've built relationships in previous roles. Use stories that highlight your warmth, professionalism, and empathy to reassure families during tough decisions.
✨Be Proactive and Target-Driven
Highlight your proactive approach to generating new business. Think of specific strategies you've used in the past to engage potential clients or improve customer service. This will show that you're not just reactive but also someone who takes initiative.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the care home. Inquire about their current challenges in customer relations or how they measure success. This shows your enthusiasm for the position and helps you understand if it's the right fit for you.