At a Glance
- Tasks: Be the first point of contact for families, guiding them with warmth and professionalism.
- Company: Join Beaumont Manor Care Home, a family-owned leader in quality care.
- Benefits: Enjoy a competitive salary of £40,000 plus bonuses and full training.
- Other info: Work in a supportive team with opportunities for community engagement.
- Why this job: Make a real difference in families' lives during crucial moments.
- Qualifications: High-energy, excellent communicator with customer service or sales experience.
The predicted salary is between 40000 - 40000 £ per year.
We're looking for a Customer Relations Manager to represent our exceptional care home in Frinton On Sea. You'll ensure to provide a warm, welcoming, and informative experience for families seeking residential care for their loved ones. This role combines proactive and reactive customer engagement. You'll be the first point of contact for enquiries, guiding families through one of the most important decisions of their lives with professionalism and compassion. You'll also actively build the profile of the home in the local community by developing strong relationships with key referral sources, networking with prospective resident groups, and identifying opportunities for new business.
Responsibilities:
- Be the first point of contact for families, providing expert guidance with warmth and professionalism.
- Build strong local knowledge and networks to connect families to the care they need.
- Conduct engaging, personalised tours of the home, showcasing services, facilities, and community.
- Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
- Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
- Support marketing initiatives, community engagement, and local partnerships to raise awareness of the home.
- Track and manage enquiries effectively, providing insights to improve conversion and service delivery.
Qualifications:
- Must be high-energy, target-driven, and passionate about delivering exceptional customer service, with the ability to convert enquiries into admissions and drive new business.
- Excellent communicator with warm, confident and professional manner.
- Strong local knowledge of Frinton On Sea and the wider area, ideally with established networks.
- Experience in sales, customer service or family liaison roles; care sector experience is advantageous.
- Highly organised, proactive, and comfortable managing a dual-site schedule.
- IT literate and confident using CRM systems and reporting dashboards.
- Self-motivated, energetic, and driven to deliver results.
Compliance:
All appointments are subject to an enhanced DBS check.
About Beaumont Manor Care Home:
Beaumont Manor Care Home is part of Care Concern Group, a family owned, market leading care provider with a strong and growing presence across the United Kingdom. We are committed to delivering high quality care and developing supportive, rewarding workplaces where our teams can thrive.
Core Values:
Our five core values Trust, Respect, Passion, Kindness and Inclusivity are at the heart of everything we do, shaping the care we deliver and the environments we create.
Employment Details:
Contract: Full Time; Salary: £40,000 DOE per annum; Shift Type: Days; Contracted hours: 40 per week. OTE bonus up to £6,500.
This role is more than just a customer-facing position; it is an opportunity to genuinely support families at one of the most important moments of their lives. You will join a supportive, values-led team with competitive salary of £40,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across the community allows you to make a wider impact.
Customer Relations Manager employer: Beaumont Manor Care Home
Beaumont Manor Care Home in Kirby Cross is an exceptional employer, offering a supportive and nurturing work environment where you can make a real difference in the lives of families and residents. With a strong emphasis on professional development, our team enjoys ongoing training opportunities and a collaborative culture that values each member's contributions. Join us to be part of a community-focused organisation that prioritises compassion and excellence in care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Get to know the local community like the back of your hand! Attend local events, join community groups, and network with potential referral sources. The more connections you make, the easier it’ll be to guide families to the care they need.
✨Tip Number 2
Practice your tour skills! When you get the chance, conduct mock tours with friends or family. This will help you showcase the home’s services and facilities with confidence and warmth, making families feel at ease during their visit.
✨Tip Number 3
Stay organised! Use a CRM system to track enquiries and follow up promptly. Keeping everything in order will not only help you manage your workload but also show families that you’re on top of things and genuinely care about their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our values-led team at Beaumont Manor Care Home.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Show Your Warmth:In your application, let your personality shine through! We want to see how you can bring warmth and professionalism to the role. Share experiences where you've made a positive impact on someone's day.
Highlight Local Knowledge:Since local connections are key for this role, make sure to mention any ties you have to Frinton On Sea or the surrounding area. We love seeing candidates who know the community well and can build strong relationships.
Demonstrate Your Customer Service Skills:We’re all about exceptional customer service, so include examples of how you've gone above and beyond for customers in the past. This will show us you're passionate about helping families during important times.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Beaumont Manor Care Home.
How to prepare for a job interview at Beaumont Manor Care Home
✨Know Your Stuff
Familiarise yourself with Beaumont Manor Care Home and its values. Understand their core values of Trust, Respect, Passion, Kindness, and Inclusivity. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Relations Manager, excellent communication is key. Prepare to demonstrate your warm and professional manner during the interview. Practice answering common questions in a way that highlights your ability to engage with families and provide them with the support they need.
✨Be Ready to Share Examples
Think of specific examples from your past experiences where you've successfully managed customer relationships or converted enquiries into admissions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Network Like a Pro
Since building local knowledge and networks is crucial, be prepared to discuss how you would connect with key referral sources in Frinton On Sea. Show your enthusiasm for community engagement and any ideas you have for raising awareness of the care home.
