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- Tasks: Guide families through important decisions with warmth and professionalism.
- Company: Luxurious care home by the seaside, focused on exceptional customer service.
- Benefits: Competitive salary up to £40,000 plus bonus, full training, and ongoing support.
- Other info: Join a supportive team and build strong community connections.
- Why this job: Make a real difference in families' lives during crucial moments.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 40000 - 40000 £ per year.
Administration and Business Support - Beaumont Manor Care Home
Contract: Full Time
Shift Type: Days
Contracted hours: 40
Our private, luxurious care home is delightfully situated by the seaside in Frinton‑on‑Sea, which offers premium living for the elderly, comprising 70 bedrooms.
Are you a personable, high‑energy professional with a talent for building meaningful relationships? Do you thrive on helping people make important decisions with reassurance, clarity, and empathy? We’re looking for a Customer Relations Manager to represent our exceptional care home in Frinton On Sea. You’ll be the first point of contact for families seeking residential care for their loved ones and will guide them through one of the most important decisions of their lives with professionalism and compassion.
This role combines proactive and reactive customer engagement. You’ll also actively build the home’s profile in the local community by developing strong relationships with key referral sources, networking with prospective resident groups, and identifying opportunities for new business. While experience within the care sector is not essential, you must be high‑energy, target‑driven, and passionate about delivering exceptional customer service. Your ability to convert enquiries into admissions, combined with a proactive approach to generating new business, will be central to achieving sales targets.
Location: Beaumont Manor care home, Kirby Road, Great Holland, Frinton On Sea, CO13 0FB
Reporting to: Regional Director
What You’ll Be Doing:
- Be the first point of contact for families, providing expert guidance with warmth and professionalism.
- Build strong local knowledge and networks to connect families to the care they need.
- Conduct engaging, personalised tours of the home, showcasing services, facilities, and community.
- Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
- Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
- Support marketing initiatives, community engagement, and local partnerships to raise awareness of the home.
- Track and manage enquiries effectively, providing insights to improve conversion and service delivery.
Why join us:
This role is more than just a customer‑facing position; it’s a chance to genuinely support families at one of the most important moments in their lives. You’ll join a supportive, values‑led team with a competitive salary of £40,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across the community allows you to make a wider impact.
What we’re looking for:
- Excellent communicator with a warm, confident, and professional manner.
- Strong local knowledge of Frinton On Sea and the wider area, ideally with established networks.
- Experience in sales, customer service, or family liaison roles; care sector experience is advantageous.
- Highly organised, proactive, and comfortable managing a schedule.
- IT literate and confident using CRM systems and reporting dashboards.
- Self‑motivated, energetic, and driven to deliver results.
All appointments are subject to an enhanced DBS check.
Customer Relations Manager in Colchester employer: Beaumont Manor Care Home
Contact Detail:
Beaumont Manor Care Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager in Colchester
✨Tip Number 1
Get to know the company inside out! Research Beaumont Manor Care Home, its values, and what makes it special. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your pitch! You’ll want to convey your enthusiasm and how your skills align with the role of Customer Relations Manager. Think about how you can help families during a tough time and be ready to share examples from your past experiences.
✨Tip Number 3
Network like a pro! Connect with people in the care sector or local community. Attend events or join online groups where you can meet potential colleagues or mentors who can give you insights into the role and the industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Relations Manager in Colchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for helping others and your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples that demonstrate your ability to build relationships and provide exceptional customer service.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application reaches us directly. Plus, you’ll find all the details you need about the role and our values there.
How to prepare for a job interview at Beaumont Manor Care Home
✨Know Your Audience
Before the interview, take some time to research Beaumont Manor Care Home. Understand their values, services, and community involvement. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Customer Relations Manager, your ability to connect with families is crucial. Prepare examples of how you've built relationships in previous roles. Highlight your empathy and communication skills, as these will be key in reassuring families during a challenging time.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service approach. Think of scenarios where you've successfully handled difficult situations or turned enquiries into positive outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Local Knowledge
Familiarise yourself with Frinton On Sea and its community resources. Being able to discuss local networks and referral sources will show that you're proactive and ready to hit the ground running. It’s all about making connections that matter!