Service Lead for the Integrated Hub and Hospice at Home in Sutton in Ashfield

Beaumond House Hospice Care delivers personalised, high-quality end of life care across hospice, home, and community settings. Patients and families remain at the centre of everything we do. All staff are expected to uphold dignity, safety, confidentiality, and the highest standards of physical, psychological, and spiritual care.

This role sits within the End-of-Life Care Together Alliance and operates across organisational boundaries to deliver safe, coordinated, and person-centred care for people in North Nottinghamshire. This role is based at The Integrated Hub in John Eastwood Hospice, Mansfield.

Main duties of the job:

• Provide senior operational and clinical leadership for the End-of-Life Care Together Hub.
• Hold delegated responsibility for service delivery, workforce management, quality, performance, and use of resources on behalf of Beaumond House Hospice and the Alliance.
• Lead integrated teams to support patient choice, enable people to remain in or return to their preferred place of care, reduce avoidable admissions, and improve discharge flow for people who are rapidly deteriorating.
• Work collaboratively with system partners to align services to agreed pathways, strengthen integrated working through neighbourhood teams, and deliver continuous improvement in the quality and safety of end-of-life care.

Key Working Relationships:

• Internal: Chief Executive, Beaumond House Hospice Care; Director of Care and Quality; Director of Finance and Operations; Director of Income Generation; Senior clinical leaders; Integrated Hub and Hospice at Home teams; quality, governance, and support services.
• External: Head of Service, End of Life Care Together Alliance; End of Life Care Together Alliance Board members; Integrated Care Board End of Life Care leads; Integrated Neighbourhood Teams; primary care; community, acute, and secondary care partners; voluntary and independent sector partners; local authority and safeguarding partners.

About us:

Beaumond House Hospice supports patients and their loved ones to live as fully as possible across North Nottinghamshire. Ensuring our communities receive the care and comfort they need, free of charge, when every moment matters. Our Care is provided in people's homes across our communities and at the Hospice in Newark.

We treat every person with respect. We deliver compassionate, professional care that supports physical, psychological, and spiritual needs. We look for staff and volunteers who protect dignity, safety, and confidentiality.

Beaumond House Hospice Care is a registered charity. We provide four In-patient beds, Day Therapy, and Hospice at Home Care. Hospice at Home supports people with palliative and end of life care needs, often in the last weeks and months of life. Our nurses and health care assistants provide assessment, personal care, emotional support, advice, and advance care planning in the person's preferred place of care.

We are contactable 24 hours a day, 7 days per week, to provide a friendly ear, general information or to signpost patients, relatives and carers to appropriate resources and services.

Outstanding Hospice Care, enabling our local communities to live well and die well.

Job responsibilities:

• Leadership and Accountability: Provide visible senior leadership across the Integrated Hub and Hospice at Home service; Line manage Hub and Hospice at Home staff, setting clear objectives aligned to Alliance and hospice priorities; Maintain clear accountability, governance, and escalation routes; Identify, manage, and upscale operational and clinical risks appropriately; Promote a positive, inclusive culture that supports staff engagement, accountability, and improvement.
• Clinical Leadership, Quality and Governance: Provide senior clinical leadership and oversight; Ensure clinical supervision, professional standards, and safe practice are embedded; Lead and support responses to incidents, complaints, and safeguarding concerns; Contribute to the development and review of clinical policies and procedures; Maintain professional registration and meet revalidation requirements.
• Service Delivery, Quality, and Improvement: Lead delivery of the End-of-Life Care Together Hub model in line with Beaumond House strategic goals; Accountable for quality, safety, outcomes, and performance across Hospice at Home; Manage services against agreed performance measures, contractual requirements, and patient outcomes; Drive admissions avoidance, patient flow, and timely discharge; Redesign pathways and ways of working to meet demand and improve quality; Lead continuous improvement using audit, data, patient feedback, and learning; Maintain regulatory readiness and inspection confidence, including achievement of an Outstanding rating with the Care Quality Commission; Ensure effective incident, risk, and learning management; Assure consistent clinical standards through supervision, competence assessment, and timely performance management.
• Workforce and Development: Lead workforce planning, deployment, and skill mix; Support leadership development and succession planning; Oversee recruitment, retention, and performance management; Ensure staff access appropriate training and development aligned to service needs.
• Finance and Resources: Manage delegated budgets in partnership with the Head of Service for End-of-Life Care Together; Ensure effective, transparent use of staffing and financial resources; Act as authorised signatory for bank staff, overtime, enhanced hours, and travel claims.
• Partnership and System Working: Work collaboratively across health, care, voluntary, and independent sectors; Represent the Hub at Alliance, Integrated Care Board, and system meetings as required; Lead workstreams and task and finish groups, providing clear reporting and risk escalation; Support work to reduce inequalities and improve access to end of life care.
• Information Governance: Ensure compliance with GDPR, Caldicott principles, and organisational policies; Maintain accurate records and ensure timely reporting of information breaches.
• General Duties: Act at all times in line with Beaumond House vision and values; Comply with health and safety requirements; Participate in and, where appropriate, lead team and leadership meetings; Work collaboratively with colleagues across Beaumond House and partner organisations.

Person Specification:

• Experience: Significant senior leadership experience in palliative, end of life, community, or integrated services; Experience leading multidisciplinary teams across organisational boundaries; Experience managing workforce performance and resources; Experience managing budgets and staffing decisions; Experience within an Integrated Care Board system; Experience leading end of life coordination or hub services; Experience of service transformation or programme delivery; Experience addressing health inequalities.
• Qualifications: Registered healthcare professional with current registration.
• Skills and Attributes: Strong understanding of clinical governance, safeguarding, and risk management; Proven ability to improve service performance and patient outcomes; Ability to influence senior stakeholders and system partners; Clear, confident communication and sound professional judgement; Ability to communicate effectively in spoken and written English to support safe care, accurate record keeping, and sensitive communication with patients and families; Values led leadership aligned to hospice care.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.