At a Glance
- Tasks: Help clients maximise value from our data platform through training and support.
- Company: Join Beauhurst, a leading provider of private company data in Europe.
- Benefits: Starting salary of £26k, bonuses, healthcare, free therapy, and professional development.
- Other info: Enjoy a fun team culture with regular socials and opportunities for personal growth.
- Why this job: Make a real impact by helping clients navigate and understand vital data.
- Qualifications: University degree, strong people skills, and a proactive attitude.
The predicted salary is between 26000 - 27000 £ per year.
Are you looking for a rewarding role where you get to help people and solve problems? We’re looking for friendly & ambitious graduates to work closely with a range of our lovely clients from over 20 different industries. Using your stellar people skills & emotional intelligence, you’ll be crucial to helping our clients to get the most value from our data platform, and consequently - understand, work with & approach the fastest growing companies in the UK. As well as all this, you’ll go through extensive training & join a lovely, close-knit team in the heart of Nottingham city centre.
About Beauhurst: We are building the leading provider of private company data in Europe. Private companies represent 80% of private sector employment and over 90% of revenues across Europe. They are the backbone of our economy – creating jobs, driving innovation, and generating the tax receipts that enable government services. Yet finding, collecting, and understanding information about private companies remains a significant challenge. We bridge this gap by providing our customers with comprehensive, up-to-date private company information. Our online platforms and API help our clients to discover, track and understand these companies. This empowers them to take informed action, whether they're offering services or funding to help companies grow, crafting supportive policies, or making better decisions through deeper understanding of the economic landscape. We work with venture capital firms, big financial institutions, leading universities and the Government to help them find and work with companies that drive disruption and innovation across the economy.
The Role: We are the market leader for tracking and understanding the fastest growing companies in the UK and Germany. As a Client Experience Manager, you will be crucial in helping our clients to get the most value from our platform. From big banks, to universities, to government bodies, you’ll be speaking to people from all different walks of life. Through hosting tailored training sessions that cover the unique reason each client uses our platform and ensuring their experience with us is as great as possible, you’ll play a massive part in ensuring our clients stay with us year on year!
In your first few months you’ll go through extensive training before getting involved with tasks like:
- Working with people: A big part of this role involves chatting to clients and helping them to navigate the platform.
- Training: Explaining complex things in a digestible way… You’ll use your industry knowledge to hold engaging and informative training with new clients.
- Organising: You’ll be juggling lots of different tasks, helping make things run more smoothly and improving how we do things!
- Spotting opportunities for our Account Managers to up-sell or cross-sell (e.g. if you think they would benefit from a consultancy service or additional features).
About you: We’re looking for someone extremely organised who loves talking to people! You should be university educated as well as:
- Emotionally intelligent – you love listening and get along with just about anyone!
- Proactive – you’re ambitious & like to take charge over your own workload and do it your way.
- Naturally curious – you love hearing people’s stories and learning new things.
- Friendly – you’re looking for a fun team you can be yourself with!
- Experience in customer service/hospitality/tutoring/teaching.
Our offer: We're offering a starting salary of £26k plus a £1k bonus. We invest a lot in keeping our people happy and healthy. So as well as that, you'll also get:
- A stake in the company: This is huge - everything you do will create value in the company that you will partly own.
- Healthcare: Our health cash plan will cover all of your day-to-day health and wellness needs.
- Free therapy: Sessions with any of our hand-picked counsellors, all on us.
- Professional development: You drive your own development - if you want to do some training, bring it to us and we’ll foot the bill.
- Events: Company-wide parties and away days, drinks every Friday, regular team socials - what can we say, we enjoy each other’s company.
- Subsidised travel: Season ticket loans, free railcards, and a cycle to work scheme.
- Clubs: Whether you enjoy reading, padel, bouldering or biscuits there will be a subsidised club for you.
If you want to read more about our benefits, our company culture, or our hybrid working policy, just check out these pages.
To apply please submit your up-to-date CV and answers to a couple of simple screening questions below. Please note that applications with generic answers to these questions will be automatically rejected.
Graduate Client Experience Manager in London employer: Beauhurst
Beauhurst is an exceptional employer located in Nottingham, offering a vibrant work culture that prioritises employee engagement and development. As a Graduate Client Experience & Training Coordinator, you will benefit from a competitive salary, a generous bonus structure, comprehensive healthcare coverage, and numerous opportunities for professional growth, all while being part of a supportive team that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Client Experience Manager in London
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Beauhurst value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Beauhurst a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Beauhurst!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Beauhurst.
We think you need these skills to ace Graduate Client Experience Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Beauhurst!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Beauhurst
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
