At a Glance
- Tasks: Help clients maximise value from our data platform through training and support.
- Company: Join Beauhurst, a leading provider of private company data in Europe.
- Benefits: Starting salary of £26k, bonuses, healthcare, free therapy, and professional development.
- Other info: Enjoy a fun team culture with regular socials and opportunities for personal growth.
- Why this job: Make a real impact by helping clients navigate and understand vital data.
- Qualifications: University degree, strong people skills, and experience in customer service or teaching.
The predicted salary is between 26000 - 27000 £ per year.
Are you looking for a rewarding role where you get to help people and solve problems? We’re looking for friendly & ambitious graduates to work closely with a range of our lovely clients from over 20 different industries. Using your stellar people skills & emotional intelligence, you’ll be crucial to helping our clients to get the most value from our data platform, and consequently - understand, work with & approach the fastest growing companies in the UK. As well as all this, you’ll go through extensive training & join a lovely, close-knit team in the heart of Nottingham city centre.
About Beauhurst: We are building the leading provider of private company data in Europe. Private companies represent 80% of private sector employment and over 90% of revenues across Europe. They are the backbone of our economy – creating jobs, driving innovation, and generating the tax receipts that enable government services. Yet finding, collecting, and understanding information about private companies remains a significant challenge. We bridge this gap by providing our customers with comprehensive, up-to-date private company information. Our online platforms and API help our clients to discover, track and understand these companies. This empowers them to take informed action, whether they're offering services or funding to help companies grow, crafting supportive policies, or making better decisions through deeper understanding of the economic landscape. We work with venture capital firms, big financial institutions, leading universities and the Government to help them find and work with companies that drive disruption and innovation across the economy.
The Role: We are the market leader for tracking and understanding the fastest growing companies in the UK and Germany. As a Client Experience Manager, you will be crucial in helping our clients to get the most value from our platform. From big banks, to universities, to government bodies, you’ll be speaking to people from all different walks of life. Through hosting tailored training sessions that cover the unique reason each client uses our platform and ensuring their experience with us is as great as possible, you’ll play a massive part in ensuring our clients stay with us year on year!
In your first few months you’ll go through extensive training before getting involved with tasks like:
- Working with people: A big part of this role involves chatting to clients and helping them to navigate the platform.
- Training: Explaining complex things in a digestible way… You’ll use your industry knowledge to hold engaging and informative training with new clients.
- Organising: You’ll be juggling lots of different tasks, helping make things run more smoothly and improving how we do things!
- Spotting opportunities for our Account Managers to up-sell or cross-sell (e.g. if you think they would benefit from a consultancy service or additional features).
About you: We’re looking for someone extremely organised who loves talking to people! You should be university educated as well as:
- Emotionally intelligent – you love listening and get along with just about anyone!
- Proactive – you’re ambitious & like to take charge over your own workload and do it your way.
- Naturally curious – you love hearing people’s stories and learning new things.
- Friendly – you’re looking for a fun team you can be yourself with!
- Experience in customer service/hospitality/tutoring/teaching.
Our offer: We're offering a starting salary of £26k plus a £1k bonus. We invest a lot in keeping our people happy and healthy. So as well as that, you'll also get:
- A stake in the company: This is huge - everything you do will create value in the company that you will partly own.
- Healthcare: Our health cash plan will cover all of your day-to-day health and wellness needs.
- Free therapy: Sessions with any of our hand-picked counsellors, all on us.
- Professional development: You drive your own development - if you want to do some training, bring it to us and we’ll foot the bill.
- Events: Company-wide parties and away days, drinks every Friday, regular team socials - what can we say, we enjoy each other’s company.
- Subsidised travel: Season ticket loans, free railcards, and a cycle to work scheme.
- Clubs: Whether you enjoy reading, padel, bouldering or biscuits there will be a subsidised club for you.
If you want to read more about our benefits, our company culture, or our hybrid working policy, just check out these pages.
To apply please submit your up-to-date CV and answers to a couple of simple screening questions below. Please note that applications with generic answers to these questions will be automatically rejected.
Client Experience Manager in London employer: Beauhurst
Beauhurst is an exceptional employer located in Nottingham, offering a vibrant work culture that prioritises employee engagement and development. As a Graduate Client Experience & Training Coordinator, you will benefit from a competitive salary, a generous bonus structure, comprehensive healthcare coverage, and numerous opportunities for professional growth, all while being part of a supportive team that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Beauhurst. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Beauhurst before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Experience Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Beauhurst:Your cover letter is your chance to shine! Tell us why you want to work at Beauhurst specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Beauhurst!
How to prepare for a job interview at Beauhurst
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
