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- Tasks: Help clients maximise value from our data platform through training and support.
- Company: Join Beauhurst, a leading provider of private company data in Europe.
- Benefits: Starting salary of £26k, bonuses, healthcare, free therapy, and professional development.
- Other info: Enjoy a fun team culture with regular socials and opportunities for personal growth.
- Why this job: Make a real impact by helping clients navigate and understand vital data.
- Qualifications: University degree, strong people skills, and experience in customer service or teaching.
The predicted salary is between 26000 - 27000 £ per year.
Are you looking for a rewarding role where you get to help people and solve problems? We’re looking for friendly & ambitious graduates to work closely with a range of our lovely clients from over 20 different industries. Using your stellar people skills & emotional intelligence, you’ll be crucial to helping our clients to get the most value from our data platform, and consequently - understand, work with & approach the fastest growing companies in the UK. As well as all this, you’ll go through extensive training & join a lovely, close-knit team in the heart of Nottingham city centre.
About Beauhurst: We are building the leading provider of private company data in Europe. Private companies represent 80% of private sector employment and over 90% of revenues across Europe. They are the backbone of our economy – creating jobs, driving innovation, and generating the tax receipts that enable government services. Yet finding, collecting, and understanding information about private companies remains a significant challenge. We bridge this gap by providing our customers with comprehensive, up-to-date private company information. Our online platforms and API help our clients to discover, track and understand these companies. This empowers them to take informed action, whether they're offering services or funding to help companies grow, crafting supportive policies, or making better decisions through deeper understanding of the economic landscape. We work with venture capital firms, big financial institutions, leading universities and the Government to help them find and work with companies that drive disruption and innovation across the economy.
The Role: We are the market leader for tracking and understanding the fastest growing companies in the UK and Germany. As a Client Experience Manager, you will be crucial in helping our clients to get the most value from our platform. From big banks, to universities, to government bodies, you’ll be speaking to people from all different walks of life. Through hosting tailored training sessions that cover the unique reason each client uses our platform and ensuring their experience with us is as great as possible, you’ll play a massive part in ensuring our clients stay with us year on year!
In your first few months you’ll go through extensive training before getting involved with tasks like:
- Working with people: A big part of this role involves chatting to clients and helping them to navigate the platform.
- Training: Explaining complex things in a digestible way… You’ll use your industry knowledge to hold engaging and informative training with new clients.
- Organising: You’ll be juggling lots of different tasks, helping make things run more smoothly and improving how we do things!
- Spotting opportunities for our Account Managers to up-sell or cross-sell (e.g. if you think they would benefit from a consultancy service or additional features).
About you: We’re looking for someone extremely organised who loves talking to people! You should be university educated as well as:
- Emotionally intelligent – you love listening and get along with just about anyone!
- Proactive – you’re ambitious & like to take charge over your own workload and do it your way.
- Naturally curious – you love hearing people’s stories and learning new things.
- Friendly – you’re looking for a fun team you can be yourself with!
- Experience in customer service/hospitality/tutoring/teaching.
Our offer: We're offering a starting salary of £26k plus a £1k bonus. We invest a lot in keeping our people happy and healthy. So as well as that, you'll also get:
- A stake in the company: This is huge - everything you do will create value in the company that you will partly own.
- Healthcare: Our health cash plan will cover all of your day-to-day health and wellness needs.
- Free therapy: Sessions with any of our hand-picked counsellors, all on us.
- Professional development: You drive your own development - if you want to do some training, bring it to us and we’ll foot the bill.
- Events: Company-wide parties and away days, drinks every Friday, regular team socials - what can we say, we enjoy each other’s company.
- Subsidised travel: Season ticket loans, free railcards, and a cycle to work scheme.
- Clubs: Whether you enjoy reading, padel, bouldering or biscuits there will be a subsidised club for you.
If you want to read more about our benefits, our company culture, or our hybrid working policy, just check out these pages.
To apply please submit your up-to-date CV and answers to a couple of simple screening questions below. Please note that applications with generic answers to these questions will be automatically rejected.
Client Experience Manager in London employer: Beauhurst
Contact Detail:
Beauhurst Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Manager in London
✨Tip Number 1
Get to know the company inside out! Research Beauhurst and understand their mission, values, and the industries they serve. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your people skills! Since this role is all about client interaction, try role-playing with friends or family. Get comfortable explaining complex ideas in simple terms, just like you would in a training session.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our lovely team at Beauhurst!
We think you need these skills to ace Client Experience Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Experience Manager role. Highlight any customer service or training experience you have, as this will show us you're a great fit for helping our clients.
Be Genuine in Your Answers: When answering the screening questions, be yourself! We want to see your personality shine through, so avoid generic responses. Share specific examples that showcase your emotional intelligence and proactive nature.
Show Your Curiosity: We love candidates who are naturally curious! In your application, mention any experiences where you've gone above and beyond to learn something new or help someone else understand a complex topic.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Beauhurst
✨Know the Company Inside Out
Before your interview, take some time to research Beauhurst and its mission. Understand their role in providing private company data and how they help clients across various industries. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their goals.
✨Showcase Your People Skills
As a Client Experience Manager, your ability to connect with clients is crucial. Prepare examples from your past experiences where you've successfully interacted with customers or clients. Highlight your emotional intelligence and how it has helped you resolve issues or enhance client satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle different client situations. Think of specific instances where you’ve had to explain complex information simply or manage multiple tasks effectively. Practising these scenarios will help you respond confidently during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to demonstrate your curiosity about the role and the company. Ask about the training process, team dynamics, or how success is measured in the Client Experience Manager position. This shows your genuine interest and helps you gauge if the company is the right fit for you.