At a Glance
- Tasks: Engage with clients, provide training, and enhance their experience on our platform.
- Company: Beauhurst is the leading provider of private company data in Europe, empowering businesses and governments.
- Benefits: Enjoy a £26k salary, bonuses, healthcare, free therapy, and fun team events.
- Other info: You'll have opportunities for professional development and be part of a supportive, friendly culture.
- Why this job: Join a vibrant team, make an impact, and help clients thrive in a dynamic environment.
- Qualifications: University educated, with strong communication skills and a background in customer service or teaching.
The predicted salary is between 26000 - 28000 £ per year.
*Please only apply for this role if you have already graduated from your degree
Are you looking for a rewarding role where you get to help people and solve problems? We’re looking for friendly & ambitious graduates to work closely with a range of our lovely clients from over 20 different industries. Using your stellar people skills & emotional intelligence, you’ll be crucial to helping our clients to get the most value from our data platform, and consequently - understand, work with & approach the fastest growing companies in the UK.
As well as all this, you’ll go through extensive training & join a lovely, close-knit team in the heart of Nottingham city centre. If this sounds interesting, read on!
About Beauhurst
We are building the leading provider of private company data in Europe.
Private companies represent 80% of private sector employment and over 90% of revenues across Europe. They are the backbone of our economy – creating jobs, driving innovation, and generating the tax receipts that enable government services. Yet finding, collecting, and understanding information about private companies remains a significant challenge.
We bridge this gap by providing our customers with comprehensive, up-to-date private company information. Our online platforms and API help our clients to discover, track and understand these companies. This empowers them to take informed action, whether they're offering services or funding to help companies grow, crafting supportive policies, or making better decisions through deeper understanding of the economic landscape.
We work with venture capital firms, big financial institutions, leading universities and the Government to help them find and work with companies that drive disruption and innovation across the economy.
The Role
We are the market leader for tracking and understanding the fastest growing companies in the UK and Germany. As a Client Experience Manager, you will be crucial in helping our clients to get the most value from our platform.
From big banks, to universities, to government bodies, you’ll be speaking to people from all different walks of life. Through hosting tailored training sessions that cover the unique reason each client uses our platform and ensuring their experience with us is as great as possible, you’ll play a massive part in ensuring our clients stay with us year on year!
In your first few months you’ll go through extensive training before getting involved with tasks like…
Working with people: Love talking to people? Well, you’re in luck! A big part of this role involves chatting to clients and helping them to navigate the platform
Training: Explaining complex things in a digestible way… You’ll use your industry knowledge to hold engaging and informative training with new clients
Organising: you’ll be juggling lots of different tasks, helping make things run more smoothly and improving how we do things!
Spotting opportunities for our Account Managers to up-sell or cross-sell (e.g. if you think they would benefit from a consultancy service or additional features)
About you
We’re looking for someone extremely organised who loves talking to people! You should be university educated as well as:
- Emotionally intelligent – you love listening and get along with just about anyone!
- Proactive – you’re ambitious & like to take charge over your own workload and do it your way
- Naturally curious – you love hearing people’s stories and learning new things.
- Friendly – you’re looking for a fun team you can be yourself with!
- Experience in customer service/hospitality/tutoring/teaching
Our offer
We're offering a starting salary £26k plus £1k bonus.
We invest a lot in keeping our people happy and healthy. So as well as that, you'll also get:
💰 A stake in the company: This is huge - everything you do will create value in the company that you will partly own
🩺 Healthcare: Our health cash plan will cover all of your day-to-day health and wellness needs
💝 Free therapy: Sessions with any of our hand-picked counsellors, all on us
🎓 Professional development: You drive your own development - if you want to do some training, bring it to us and we’ll foot the bill
🎉 Events: Company-wide parties and away days, drinks every Friday, regular team socials - what can we say, we enjoy each other’s company
🚅 Subsidised travel: Season ticket loans, free railcards, and a cycle to work scheme
🍪 Clubs: Whether you enjoy reading, padel, bouldering or biscuits there will be a subsidised club for you
If you want to read more about our benefits, our company culture, or our hybrid working policy, just check out these pages.
Apply!
To apply please submit:
- Your up-to-date CV
- Answers to the a couple of simple screening questions below
Please note that applications with generic answers to these questions will be automatically rejected.
Client Experience Manager in Nottingham employer: Beauhurst
At Beauhurst, we pride ourselves on being an exceptional employer that values the well-being and growth of our team members. Located in the vibrant Brixton House office, we offer a supportive work culture with extensive training, professional development opportunities, and a range of benefits including healthcare, free therapy, and company-wide social events. Join us as a Client Experience Manager and be part of a dynamic team that empowers clients while enjoying a fun and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Manager in Nottingham
✨Tip Number 1
Familiarise yourself with Beauhurst's platform and the types of clients they serve. Understanding the specific needs of banks, universities, and government bodies will help you tailor your conversations and demonstrate your value during interviews.
✨Tip Number 2
Showcase your emotional intelligence by preparing examples of how you've successfully navigated client relationships in the past. Highlighting your ability to listen and adapt to different personalities will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss your organisational skills by sharing specific instances where you've managed multiple tasks or projects simultaneously. This will illustrate your proactive nature and ability to keep things running smoothly.
✨Tip Number 4
Research current trends in private company data and the economic landscape in Europe. Being knowledgeable about the industry will not only impress your interviewers but also show your genuine curiosity and passion for the role.
We think you need these skills to ace Client Experience Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, hospitality, or teaching. Emphasise your organisational skills and ability to communicate effectively with diverse clients.
Craft a Compelling Cover Letter:In your cover letter, express your passion for client experience and how your proactive nature aligns with Beauhurst's mission. Mention specific examples of how you've successfully engaged with clients in the past.
Answer Screening Questions Thoughtfully:Take time to answer the screening questions carefully. Avoid generic responses; instead, provide specific examples that demonstrate your understanding of the Client Experience Manager role and how you can add value.
Showcase Your Curiosity:In your application, highlight your natural curiosity and willingness to learn. Mention any experiences where you've gone above and beyond to understand a client's needs or industry trends.
How to prepare for a job interview at Beauhurst
✨Show Your People Skills
As a Client Experience Manager, you'll be interacting with a diverse range of clients. Make sure to highlight your ability to connect with people and listen actively during the interview. Share examples of how you've successfully communicated complex information in a friendly and engaging manner.
✨Demonstrate Organisational Skills
This role requires juggling multiple tasks efficiently. Be prepared to discuss your organisational strategies and how you prioritise tasks. You might want to share specific tools or methods you use to keep everything on track, as this will show your proactive nature.
✨Emphasise Your Curiosity
The job description mentions a love for learning and hearing people's stories. During the interview, express your curiosity about the industry and the clients you would be working with. Ask insightful questions that demonstrate your interest in understanding their needs and challenges.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and emotional intelligence. Think of examples from your past experiences where you successfully handled difficult situations or provided exceptional customer service, and be ready to discuss them in detail.
