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- Tasks: Engage with clients, provide training, and enhance their experience on our platform.
- Company: Beauhurst is the leading provider of private company data in Europe, empowering businesses and governments.
- Benefits: Enjoy a £26k salary, bonuses, healthcare, free therapy, and fun team events.
- Why this job: Join a vibrant team, make an impact, and help clients thrive in a dynamic environment.
- Qualifications: University educated, with strong communication skills and a background in customer service or teaching.
- Other info: You'll have opportunities for professional development and be part of a supportive, friendly culture.
The predicted salary is between 26000 - 28000 £ per year.
2 days ago Be among the first 25 applicants
Direct message the job poster from Beauhurst
At Beauhurst, we\’re on a mission to become a global data company that helps organisations discover and work better with ambitious, high-growth companies. With 120+ employees and an enviable client list, we’re looking for a Graduate Client Experience Manager to help our customers get maximum value from our platform and, as a result, better understand and engage with the UK’s fastest-growing companies. You’ll join a close-knit team in the heart of Nottingham city centre and go through extensive training to set you up for success.
Day-to-day, your responsibilities will include:
- Working with people: chatting to clients from banks, universities, government bodies and more, helping them navigate the platform and get what they need
- Training: running tailored, engaging sessions that explain complex things clearly
- Organising & improving: juggling tasks, smoothing processes, and suggesting better ways of doing things
- Spotting opportunities: flagging useful add-ons or features to our Account Managers when you see a chance to up- or cross-sell
- Ensuring value: making sure clients have a great experience so they stay with us year after year
We’re looking for someone with:
- A university degree (any discipline)
- Stellar people skills: emotionally intelligent, a great listener, naturally friendly and curious
- Proactivity and ownership: ambitious, organised, and comfortable taking charge of your workload
- Bonus experience: customer service, hospitality, tutoring or teaching (any people-focused roles welcome!)
We’re offering a salary of £26K + £1K bonus with benefits including:
- 💰 A stake in the company: Substantial options scheme to share in the growth you help create
- 🩺 Healthcare: Our health cash plan covers day-to-day health and wellness needs
- 💝 Free therapy: Sessions with hand-picked counsellors, all on us
- 🎓 Professional development: Training and learning opportunities covered by us
- 🎉 Events: Company-wide parties, Friday drinks, and regular team socials
- 🚅 Travel support: Season ticket loans, free railcards, and cycle to work scheme
- 🍪 Clubs: From reading to padel, bouldering to biscuits — there’s a subsidised club for you
If you\’re eager to join a fun, collaborative, fast-growing company with plenty of room for progression and development, we\’d love to hear from you!
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Client Experience Manager employer: Beauhurst
Contact Detail:
Beauhurst Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Manager
✨Tip Number 1
Familiarise yourself with Beauhurst's platform and the types of clients they serve. Understanding the specific needs of banks, universities, and government bodies will help you tailor your conversations and demonstrate your value during interviews.
✨Tip Number 2
Showcase your emotional intelligence by preparing examples of how you've successfully navigated client relationships in the past. Highlighting your ability to listen and adapt to different personalities will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss your organisational skills by sharing specific instances where you've managed multiple tasks or projects simultaneously. This will illustrate your proactive nature and ability to keep things running smoothly.
✨Tip Number 4
Research current trends in private company data and the economic landscape in Europe. Being knowledgeable about the industry will not only impress your interviewers but also show your genuine curiosity and passion for the role.
We think you need these skills to ace Client Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or teaching. Emphasise your organisational skills and ability to communicate effectively with diverse clients.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client experience and how your proactive nature aligns with Beauhurst's mission. Mention specific examples of how you've successfully engaged with clients in the past.
Answer Screening Questions Thoughtfully: Take time to answer the screening questions carefully. Avoid generic responses; instead, provide specific examples that demonstrate your understanding of the Client Experience Manager role and how you can add value.
Showcase Your Curiosity: In your application, highlight your natural curiosity and willingness to learn. Mention any experiences where you've gone above and beyond to understand a client's needs or industry trends.
How to prepare for a job interview at Beauhurst
✨Show Your People Skills
As a Client Experience Manager, you'll be interacting with a diverse range of clients. Make sure to highlight your ability to connect with people and listen actively during the interview. Share examples of how you've successfully communicated complex information in a friendly and engaging manner.
✨Demonstrate Organisational Skills
This role requires juggling multiple tasks efficiently. Be prepared to discuss your organisational strategies and how you prioritise tasks. You might want to share specific tools or methods you use to keep everything on track, as this will show your proactive nature.
✨Emphasise Your Curiosity
The job description mentions a love for learning and hearing people's stories. During the interview, express your curiosity about the industry and the clients you would be working with. Ask insightful questions that demonstrate your interest in understanding their needs and challenges.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and emotional intelligence. Think of examples from your past experiences where you successfully handled difficult situations or provided exceptional customer service, and be ready to discuss them in detail.
