At a Glance
- Tasks: Support customers before, during, and after their purchase with exceptional service.
- Company: Beaufort, a global leader in survival and safety technologies.
- Benefits: Enjoy a 4-day work week, generous holidays, and professional development opportunities.
- Other info: Join a dynamic team with a focus on growth and recognition.
- Why this job: Make a real difference by helping customers navigate complex queries and build lasting relationships.
- Qualifications: Proven experience in customer service and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
About Us
Beaufort is a global leader in survival and safety technologies, protecting personnel operating in some of the world's most demanding defence and aerospace environments.
About Us
Beaufort is a global leader in survival and safety technologies, protecting personnel operating in some of the world's most demanding defence and aerospace environments.
The Customer Service team is dedicated to supporting the customer before, during and after their purchase.
They own and manage all in-bound and outbound reactive customer channels; they effectively turn enquiries into orders, in line with pricing policy and promotions.
They are focused on delivering an exceptional customer journey, building successful customer relationships and communicating deep customer insight to commercial and sales teams.
This role receives and processes customer quotes, orders, inquiries and complaints.
It maintains an ongoing relationship with allocated customers and sales colleagues, using knowledge of products and services, availability, sales territories and individual customers to provide a key communications link for the customer.
It applies analysis, judgment and sensitivity to customer needs and demonstrates a high-level of product, service and process knowledge
Duties and responsibilities
- Provides ad vanced product and service information and responds to complex customer questions about those products and services
- Records and processes quotes and orders, including custom and special orders that may require additional resources for delivery and coordinating with those teams as required
- Makes calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships.
- Acts as a first point of contact for resolving customer queries / complaints
- Responds to and resolves complex or advanced issue escalations promptly and appropriately, securing managerial approvals as required
- Schedules follow-up actions and enters relevant information into the customer relationship management system after each customer contact to create a call plan and ensure that Beaufort has quality data to enable effective customer retention and business development activities
- Interviews (or assist in interviewing) the customer, following a complex multi-level sales script or conversation points, to clarify the customer's requirements.
Makes full, appropriate and accurate notes, ensuring the customer records management system is updated in a timely manner
- Provides exceptional service to customers to encourage continued use of Beaufort’s products and services
- Develops knowledge and understanding of Beaufort policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure
- Develops own capabilities through participating in assessment and development planning activities as well as formal and informal training and coaching.
Develops and maintains an understanding of relevant technology, external regulation, and industry best practices
- Other duties assigned by your manager from time to time
Requirements
- D e v e l o p s anddel i v ers m u l t i - mo d e c o m m un icat i o n sthat c o n v e yaclear u nd e r st a nd i n g o f t h e un i q e n e e d s ofdi f fere n t a ud ie n ces.
- P la n s andpr io ritises w o rk t o m e e t c o mm i t m entsal ign ed with RFD Beaufort Ltd g o a l s.
- B u il d s s t r o n gc u s t om errel a ti o n sh ip s anddel i v ersc u s t o m e r -ce n tric s o l u t i o n s.
- H o l d sselfand o thersto a c c o un t.
- Understands how to manage c o m p lexp o li c y , p r o ce s s, and p e o p le - r elat e d o r g a n i sati o n al d y n a m ics.
- Finds solutions to c o m plex, hi g hq u a n tit y , and s o m e t i m e s c o n t r a d ic t o r yi n f o r m at i o n t oeff e cti v ely s o l v e p r o b l e m s.
- Relat e s o p en l y, confidentlyand c o m f o r tab l y w i th d iv erseg r o up s o f pe o p le.
- H a nd les co n fl i c tsitu a ti o n seffe c t i v e l y.
- Takes o n n ew o pp o r tu n iti e s and to ug hc h al l en g eswi t hasense o fur g enc y , hi g h e n ergya n d enth u siasm.
- Ad a p tsa pp r o achin r eal-t i m eto m e e tsh i fti n gd e m a nd s o f d i f fe r ent sit u at i o n s.
- Familiarity with program management and development procedures.
Experience And Qualifications
- Proven experience in Customer Service
Benefits
• Full time for Beaufort is a 4-day, 36 hour week with Friday off!
- 26.5 days holidays inclusive of Bank Holidays
- Additional day off to celebrate your birthday
- Cycle to Work Scheme
- Life Assurance up to 4X salary
- Pension Scheme
- Training & Professional Development Opportunities
- Employee Assistance Programme
- Workplace Reward & Recognition scheme
- #J-18808-Ljbffr
Customer Service Representative employer: Beaufort
Beaufort is an exceptional employer that prioritises work-life balance and employee development, offering a unique 9-hour work week with Fridays off. Located in Ellesmere Port, the company fosters a collaborative work culture where innovation thrives, and employees are encouraged to grow through comprehensive training opportunities and a generous benefits package, including 26.5 holidays. Join us to lead impactful engineering projects while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Beaufort. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Beaufort before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Beaufort:Your cover letter is your chance to shine! Tell us why you want to work at Beaufort specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Beaufort!
How to prepare for a job interview at Beaufort
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
