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- Tasks: Join our friendly team, assisting patients and managing prescriptions in a supportive environment.
- Company: Beaufort Road Surgery, dedicated to compassionate primary care for our community.
- Benefits: Flexible hours, supportive team culture, and opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Customer service experience and teamwork skills are essential.
- Other info: Dynamic role with various tasks and a chance to learn in a caring setting.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a friendly, enthusiastic and flexible team member to join our caring and supportive reception team. You will provide an integral link between our patients and our clinicians. This role will also include other administrative duties such as monitoring SystmConnect queries and time spent as a prescription clerk generating repeat prescriptions and responding to patient queries. The Practice is open from 08:00 to 18:30 Monday to Friday (we close for lunch 13:00-14:00). We have a variety of hours (full time or part time, Monday to Friday) available depending on successful candidate preference.
Main duties of the job
You will be a critical part of the front of house team, responsible for assisting patients and health care professionals. This position encompasses traditional reception duties as well as those of a prescription clerk. You will be a central contact point for all patient enquiries, both face to face and by telephone, to ensure they are directed to the most appropriate person or place for their care. There are many other administrative aspects of the role that goes on behind the scenes that is also a big part of running the GP Practice which will offer a wide variety of tasks each day.
About us
Beaufort Road Surgery provides general medical services to 12,500 patients. We are a growing team of 6 GP Partners, a salaried GP, practice nurses, phlebotomists, care coordinators and lots of admin, secretarial and reception staff.
Our Mission Statement: Providing Primary Care services in a compassionate and trusting environment, to improve the health and wellbeing of our local community.
Our Vision: We aim to provide our patients with the service we would expect for ourselves, our friends, and our own family.
Our Values:
- Caring and Respectful: We put the welfare of our staff and patients at the heart of all we do, treating everybody with dignity, and as an individual.
- Innovative: We embrace change and exploit advances in technology to improve the services we provide.
- Quality: We invest in the ongoing learning and development of our staff, empowering them to provide the highest quality of care to our patients.
- Together: We listen and value the contribution of every patient and member of our team. We work to build a mutually supportive, safe, and fulfilling environment that we are all proud of.
- Problem Solving: We accept that there are challenges within our healthcare system but strive to be understanding, honest and fair in our solutions.
- Professional: We honour our responsibility to maintain confidentiality, accountability and to always offer best practice.
Job responsibilities
- Reception: Undertake all roles within reception including answering the telephone, making and cancelling appointments, assisting patients face to face with any queries on the front desk, completing tasks. To act as a care navigator, ensuring the patient is signposted to the most appropriate service or clinician.
- Process SystmConnects in accordance to Practice procedure.
- Ensure the reception and waiting area are kept neat and tidy.
- To be familiar with the appointment system, ensuring sufficient information is recorded on the medical records when booking appointments.
- Monitor effectiveness of the appointment system and report problems or variations as and when necessary.
- Receive and make calls as required. Divert calls and take messages as and when appropriate.
- Ensure the consulting rooms are checked at the end of each day and left tidy and secure.
- Make up patient files and ensure records are kept tidy and in good repair with all necessary information recorded correctly on the outer cover.
- Inputting data into the patients healthcare records as necessary.
- Taking part in regular team meetings and training.
- Prescriptions: Process all repeat prescription requests including those received online and via email.
- To liaise with patients and pharmacies regarding queries and requests.
- To ensure that patients queries on medication are highlighted to the relevant GP.
- To regularly go through prescriptions not collected and unlikely to be collected as a result of timescale, to remove the details from the patient records and then destroy the prescription.
- Ensure up to date patient information is recorded.
Person Specification
- Customer Service experience.
- Experience of working as part of a team.
- Experience of working in primary care.
- Experience of working in a GP Practice.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Receptionist/ prescription clerk in Bournemouth employer: Beaufort Road Surgery
Contact Detail:
Beaufort Road Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Receptionist/ prescription clerk in Bournemouth
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Beaufort Road Surgery. Familiarise yourself with their mission and values. This will help you show that you're genuinely interested in being part of their caring and supportive team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about examples from your past experiences that highlight your skills in these areas. We want to see how you can be a friendly and enthusiastic addition to the reception team!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help convey your enthusiasm for the role and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace GP Receptionist/ prescription clerk in Bournemouth
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through! We want to see that you're not just looking for a job, but that you genuinely care about making a difference in our patients' lives.
Tailor Your Experience: Make sure to highlight any customer service or administrative experience you have. We love seeing how your past roles can translate into the skills needed for this position, especially in a GP practice setting.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll get to see more about our team and values!
How to prepare for a job interview at Beaufort Road Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research Beaufort Road Surgery. Familiarise yourself with their mission, vision, and values. This will not only show your genuine interest in the role but also help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
As a GP Receptionist, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you handled difficult situations or queries, as this will demonstrate your ability to remain calm and professional under pressure.
✨Practice Common Interview Questions
Anticipate questions related to your experience in primary care and teamwork. Be ready to discuss how you would handle specific scenarios, like managing a busy reception desk or dealing with patient complaints. Practising these responses can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, training opportunities, or how they measure success in the role. This shows that you're engaged and serious about contributing to their supportive environment.
