Business Support Coordinator in London

Reporting to: Head of St John’s Wood Office & Marketing Performance Manager

Location: St John’s Wood, London

Employment Type: Full-Time, 9am - 6pm, Mon - Fri

Beauchamp Estates is seeking an enthusiastic and organised Coordinator to join our Sales and Lettings team. This role is designed to provide essential business support for the sales and lettings functions focused on the marketing and management of listings, administrative progressions of deals and smooth operation of the office, contributing to the high standards that Beauchamp Estates is known for. We are looking for someone with a can-do attitude, proactive approach and a strong commitment to assisting the sales and lettings teams in achieving their goals.

Key Responsibilities

• Own the administrative on-boarding and launch coordination process for sales and rental listings, working with the Marketing team to gather briefs, book photography and chase all required information for a prompt launch.
• Maintain accurate and up-to-date sales and lettings records across shared drives and CRM systems, ensuring compliance information is correctly recorded and consistent.
• Coordinate photography appointments, supplier bookings and internal listing requirements to ensure properties are listed efficiently and accurately.
• Write and upload property copy across relevant platforms, ensuring listings are accurate, compliant and delivered on time.
• Run and monitor AML checks for sales and lettings transactions, ensuring all procedures are followed and fully documented.
• Draft and prepare sales contracts, letters, instruction documents and other standard paperwork required for sales and lettings transactions.
• Drive the progression of rental tenancies from offer acceptance to move-in, closely coordinating with the Lettings Manager and compliance teams.
• Support the Lettings Manager with new tenancy on-boarding, documentation and related administration.
• Populate templated property reports for vendors and landlords.
• Send property email alerts for new listings via Mailchimp using approved templates.
• Post three property features per week on social media using approved copy, imagery and brand guidelines.
• Populate templates and liaise with suppliers to coordinate one weekly batch of canvass letters.
• Provide day-to-day office administration, including greeting clients, answering calls and directing enquiries to the appropriate team members.
• Assist with new staff on-boarding, including basic office setup, access coordination and administrative support.
• Act as the first point of contact for reporting IT issues within the Sales and Lettings teams, escalating where required.
• Manage office contractors and suppliers, ensuring operational issues such as maintenance, repairs, printing and office equipment are handled promptly.
• Support the smooth running of the office by identifying operational issues and coordinating practical solutions.

Skills and Experience

• Minimum 2 years’ experience in a sales or lettings environment within the estate agency industry.
• Strong understanding of sales and lettings administration, including listing on-boarding, compliance, AML processes, tenancy progression and transaction support.
• Excellent attention to detail, with the ability to maintain accurate records across CRM systems, shared drives and compliance platforms.
• Highly organised, proactive and able to manage multiple tasks across Sales, Lettings and office operations.
• Confident communicator with a bright, welcoming manner and the ability to deal professionally with clients, colleagues, suppliers and contractors.
• Able to work autonomously while supporting a collaborative team environment.
• Flexible and willing to take ownership of varied responsibilities, from property administration to office coordination.
• Proficient in MS Office Suite.
• Experience using Rex is desirable but not essential.

This is a fantastic opportunity for a motivated individual looking to make a real impact by supporting the Sales and Lettings teams and contributing to the overall success of Beauchamp Estates. If you’re eager to develop your career within a leading luxury real estate agency, we’d love to hear from you!