IT Associate

About Beatport

For over 20 years, Beatport has been the global leader in DJ and club culture, pushing the boundaries of dance music to all corners of the world. Created by DJs for DJs, Beatport has always been dedicated to innovating new products and services to support evolving generations of music performers and producers. The Beatport Group includes some of the best-known brands in DJ culture, including Beatport, Beatsource, DJcity, Plugin Boutique, Beatport Streaming, Ampsuite, LabelRadar, Beatport.io & The International Music Summit (IMS). We are consistently looking for bright, creative professionals with diverse perspectives and backgrounds.

Where you come in

Working as part of Beatport’s Information Technology (IT) Team, whose primary function is to manage internal company IT systems, user accounts and end user computing while providing support to The Beatport Group employees. You will be responsible for working closely and regularly with our additional IT members in Berlin and LA, while providing internal employee systems support, daily systems operations, as well as hardware and software support, and basic networking support. This is a relationship position that requires excellent verbal and written communication and customer support skills. You will need to be able to analyse situations easily to be able to provide solutions in a fast-paced environment. The ideal candidate will be experienced in both customer facing and systems support positions.

This role will be based in our London office working hybrid so applicants must be physically located within a reasonable commute of Farringdon and require the eligibility to work in the UK without visa sponsorship.

As an IT Associate you will be responsible for:

• Configuring, securing and maintaining employee computer systems and accounts.
• Using your problem-solving abilities to quickly address and resolve technical issues.
• Implementing and enforcing corporate IT policies at the local level.
• Regularly auditing all technology hardware including computers, storage and network equipment.
• Handling all aspects of internal networking, including wifi, cable patching and network diagramming.
• Learning new IT systems through a combination of self-discovery and scheduled training.
• Participating in larger technology initiatives with Technology management.
• Providing regular updates to management and technology teams on the status of IT operations.

As an IT Associate you will need to be:

• Experienced as an Apple professional with advanced knowledge of macOS, related systems, and hardware products.
• Experienced with Windows OS, including management via AD and MDM solutions like Intune.
• Experienced managing equipment logistics for a hybrid remote/office workforce.
• An exceptional listener and learner who is committed to growing their technical capabilities.
• A strong and confident communicator that can effectively diffuse stressful technical situations.
• Experienced in configuring, testing, deploying and managing hardware and software for a medium sized staff.
• Knowledgeable with OS X, Windows 10/11, Jamf MDM Solutions, Microsoft InTune, Google Workspace Admin, Microsoft O365, Okta and Atlassian Products.
• Comfortable in a CLI environment for occasional legacy device management.
• Experienced with equipment purchasing, provisioning and deployment.
• Experienced with deploying and managing EDR, IDP & AV solutions like Cloudstrike, Sentinel One and Carbon Black.
• Experienced with End User back-up and restore or recovery support, via Backblaze.
• Fluent in English.

It would be beneficial if you have experience with:

• Ubiquiti Unifi controllers and hardware.
• Communication platforms such as Slack, Zoom and RingCentral Products.
• Support desk and ticketing systems like Jira and/or Zendesk.
• Compliance and security processes.

The Beatport Group Culture

At Beatport Group, creativity and community are at the forefront of everything we do. Our company is a hub of innovation, driven by a commitment to authenticity and a deep understanding of the music landscape. Our culture is built on the values of D.A.N.C.E (Demand Diversity, Accountability to our communities, Nurturing our ecosystem, Community first, always, and Evolution of our mission). We promote inclusiveness, innovative thinking, and thoughtful contributions, ensuring that we not only serve but also evolve with the diverse global DJ & music producer market.

How to apply

Please apply with your resume and any relevant portfolio links by clicking the "apply" link.

Benefits

The position is within a highly motivated team with a positive working climate, allowing you to express your talent fully. In addition, we offer appropriate remuneration and very good development opportunities within a dynamically growing enterprise. Beyond this, the position provides an intensive integration into the international music scene.

• Participation in company's annual bonus pool program.
• A professional environment with room for creativity and fun.
• VIP Access to select music events & Livestream.
• Flexible PTO.
• Focus Days.
• Health insurance (varies by country).
• + more.

Equal Employment Opportunity

The Beatport Group strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Practices

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The Beatport Group’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The Beatport Group may pursue all avenues available, including promotion from within, employee referrals, outside advertising, Internet recruiting, job fairs and college recruiting. The Beatport Group does not accept speculative CV's from employment agencies unless specifically requested by the Talent Team.