At a Glance
- Tasks: Manage the NEPTS Control Room and coordinate patient transport resources effectively.
- Company: Join BEARS, a leading provider of patient transport services across London.
- Benefits: Enjoy a company pension scheme, gym access, and clear career progression paths.
- Other info: Be part of a dynamic team focused on operational efficiency and service quality.
- Why this job: Make a real difference in patient care while leading a dedicated team.
- Qualifications: Experience in management and strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
The Patient Transport Control Room Manager will be responsible for the effective day-to-day management, performance and development of the NEPTS Control Team, acting as a key point of contact for patients, Trust service users, carers, healthcare professionals, operational teams and other stakeholders.
Responsibilities
- Oversee the day-to-day running of the NEPTS Control Room, monitoring live operations and coordinating transport resources to deliver a safe, efficient and resilient service.
- Lead and manage the Control Team, overseeing performance, welfare, development and 24/7 rostering in line with our Safety, Comfort and Care values.
- Ensure every patient and service user receives a professional, compassionate service, with enquiries resolved promptly and feedback used to drive improvement.
- Ensure all bookings and communications meet NEPTS eligibility and contractual requirements, resolving compliance risks with the wider management teams.
- Analyse operational data and KPIs to produce accurate management reports and inform planning, resourcing and service improvements.
- Act as super user for booking and operational systems, supporting upgrades and ensuring staff are trained and competent in all technologies.
- Maintain clear, timely communication between the Control Room, operational teams, patients, healthcare professionals and external stakeholders.
- Investigate complaints, incidents and operational concerns, escalating risks and ensuring learning and corrective actions are implemented.
- Support the response to major incidents and service disruption, ensuring escalation, business continuity and governance procedures are followed.
- Use data, feedback and operational insight to continuously improve the quality, efficiency and resilience of the service, keeping patient care at the centre.
About us
BEARS is seeking an experienced Business Intelligence Control Team Manager to lead our planning and resource allocation operations.
We provide patient transport services across London and nationwide, working with NHS Trusts and private healthcare providers.
Our BI team is crucial to maintaining operational efficiency and service quality.
- Company Pension Scheme
- Access to company gym
- Clearly defined progression paths with training and support
- E-car scheme (Salary sacrifice/subject to eligibility)
- #J-18808-Ljbffr
Patient Transport Control Room Manager in London employer: Bears Pts
At BEARS, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises the welfare and development of our employees. As a Patient Transport Control Room Manager, you will benefit from a clearly defined progression path, access to a company gym, and a comprehensive pension scheme, all while playing a vital role in delivering compassionate care to patients across London and beyond. Join us in making a meaningful impact in healthcare, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Transport Control Room Manager in London
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Bears Pts.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Bears Pts. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Patient Transport Control Room Manager in London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Bears Pts, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Bears Pts and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Bears Pts. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Bears Pts
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Bears Pts.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Bears Pts.
