At a Glance
- Tasks: Be the friendly face for guests, ensuring a warm welcome and a safe environment.
- Company: Join a vibrant team at a leading hospitality brand focused on guest experience.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Other info: Enjoy 28 days holiday, high-street discounts, and free shares!
- Why this job: Make a real difference in guests' experiences while building lifelong friendships.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
The predicted salary is between 20000 - 25000 £ per year.
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
WHAT YOU'LL DO IN THIS ROLE:
- Be the first point of contact when checking in late arrivals and walk-ins
- You’ll ensure a warm, friendly and genuine welcome
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- You’ll ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
WHAT WE LOOK FOR IN OUR NIGHT PORTERS:
- Passionate about guest care
- A can-do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
WHAT'S IN IT FOR ME?
- Flexible shifts - to fit around the other important things in life.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment - fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
- On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares!
- There's also a free employee helpline- to support you with whatever life throws at you.
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Hotel Staff employer: Bears Head
At M&B, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. With flexible shifts, generous discounts across our dining brands, and opportunities for personal growth, we ensure that our Hotel Staff not only thrive in their roles but also enjoy a fulfilling work-life balance. Join us to be part of a dynamic team that prioritises guest satisfaction while having fun and building lifelong friendships.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Staff
✨Tip Number 1
Get familiar with the company culture! Before you apply, check out their social media and website to see what they're all about. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Practice your pitch! You might not need a CV, but being able to talk about your passion for guest care and teamwork is crucial. Prepare a few key points about your experience and how it aligns with their values.
✨Tip Number 3
Be ready for a quick chat! Since the application process is mobile-friendly, you might get a call or message soon after applying. Have your phone handy and be prepared to discuss why you’d be a great fit for the team.
✨Tip Number 4
Follow up after applying! A quick message expressing your enthusiasm can set you apart. It shows you're proactive and really keen on landing that role. Plus, it keeps you on their radar!
We think you need these skills to ace Hotel Staff
Some tips for your application 🫡
Keep it Simple:No need to overthink it! Our application form is designed to be quick and easy, so just fill it out honestly and clearly. We want to get to know the real you!
Show Your Passion:Let your enthusiasm for guest care shine through in your answers. We love seeing candidates who are genuinely excited about creating a welcoming environment for our guests.
Be Yourself:Don’t stress about being formal or using fancy language. Just be yourself and let your personality come through. We’re looking for authenticity and a can-do attitude!
Apply Through Our Website:Make sure to apply directly through our website for the best chance of getting noticed. It’s super straightforward and we can’t wait to hear from you!
How to prepare for a job interview at Bears Head
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for providing excellent guest experiences. Share specific examples from your past where you went above and beyond to ensure a guest felt welcome and valued.
✨Demonstrate Your Can-Do Attitude
During the interview, highlight your ability to handle challenges with a positive mindset. Talk about situations where you faced pressure but managed to stay professional and deliver great results.
✨Communicate Clearly and Confidently
Since excellent verbal communication is key in this role, practice articulating your thoughts clearly. Use role-play scenarios to simulate common guest interactions or complaints to showcase your problem-solving skills.
✨Be Ready to Discuss Teamwork
Prepare to talk about your experience working in teams. Share how you contribute to a positive team environment and how you support your colleagues, especially during busy times.
