What You’ll Do in This Role
- Be the first point of contact when checking in late arrivals and walk‑ins.
- Ensure a warm, friendly and genuine welcome.
- Handle duties such as cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and preparing breakfast for the next day.
- Ensure guest and business safety and security is top priority at all times.
- Evacuate all guests and team from the business safely and quickly in the event of a fire.
- Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
What We Look For in Our Night Porters
- Passionate about guest care.
- Can‑do attitude.
- Professionalism under pressure.
- Great eye for detail.
- Enjoys and wants to be an active member of a team.
- Excellent verbal communication.
- Understanding of what excellent guest service looks like.
What’s in It for You
- Flexible shifts - to fit around the other important things in life.
- Massive 33% discount across all our brands (e.g., Miller & Carter, Toby Carvery, All Bar One).
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment – fun, laughs and lifelong friends!
- Team socials – work hard, play hard!
- Pension plan.
- 28 days paid holiday.
- High‑street shopping discounts.
- Free shares.
- Free employee helpline – to support you with whatever life throws at you.
Compensation: Competitive salary.
