At a Glance
- Tasks: Lead a dynamic team, drive sales, and manage kiosk operations in London.
- Company: Join Beard Surgeon, an award-winning UK grooming brand with a passion for premium products.
- Benefits: Competitive salary, performance bonuses, full training, and growth opportunities.
- Other info: Enjoy a friendly, supportive environment with clear paths for career advancement.
- Why this job: Be a key player in a growing brand and make a real impact on customer experiences.
- Qualifications: 2-3 years of retail management experience and strong leadership skills.
The predicted salary is between 25350 - 27300 £ per year.
Salary: £25,350 to £27,300 per annum
On‑Target Earnings (OTE): £35,000 to £45,000+ per annum
Bonus: Individual and Team Performance Bonuses
About Us
At Beard Surgeon, we create premium grooming products designed to help men look good, smell good and feel good every day. Our range of fragrance-inspired beard, hair and skincare products helps customers feel more confident and present their best selves. We pride ourselves on exceptional customer service, high-quality products and creating memorable experiences for every customer we meet.
Your role at Beard Surgeon
We are seeking a dynamic and experienced Kiosk Manager to join Beard Surgeon, a leading retailer in the grooming industry. The Kiosk Manager will play a pivotal role in driving sales, managing staff, and ensuring operational excellence across our kiosk locations in London. The successful candidate will report directly to the Directors and will be responsible for sales objectives, staff management, and overall performance in the region.
Role Overview
We are looking for a responsible, ambitious, and natural leader to join Beard Surgeon in White City as our Kiosk Manager. You will be fully trained in your first 3 months, then take full ownership of our kiosk – especially on weekends, when the Directors attend external markets and events. You will be our top sales performer, lead training for the team, manage daily operations, and help drive growth, with clear pay increases and great performance rewards.
Key Responsibilities
- Be the top seller at the kiosk: lead by example, hit sales targets, and drive revenue
- Deliver training to new and existing staff: teach product knowledge, sales techniques, and service standards
- Conduct regular 1‑to‑1 meetings with all team members: support development, give feedback, and resolve issues
- Plan and manage staff rotas, ensuring full coverage and smooth daily running
- Oversee all kiosk operations independently on weekends (while Directors are away) and assigned weekdays
- Maintain high standards of customer service, presentation, hygiene, and brand reputation
- Manage stock, follow company procedures, and ensure health & safety rules are always followed
- Motivate and guide the team to deliver consistent results
Requirements
- Experience: Minimum of 2 - 3 years of experience in retail management, team leadership, or fast‑paced store operations.
- Responsibility: Proven track record of keyholding, opening/closing operations, or managing a site independently.
- Qualities: Highly responsible, reliable, hungry to progress, and a strong natural leader
- Skills: Confident in selling, comfortable leading and training others, organised and proactive
- Availability: Must be fully available to work weekends + 3 weekdays per week
- Attitude: Able to work independently, take initiative, and set high standards
What We Offer
- Salary: £25,350 to £27,300 per annum
- On‑Target Earnings (OTE): £35,000 to £45,000+ per annum
- Bonus: Individual and Team Performance Bonuses
- Full training and support throughout your first 3 months
- Opportunity to grow and shape the team and business
- Friendly, driven, and supportive working environment
If you possess a passion for sales leadership, team management, and driving business growth, we invite you to apply for this exciting opportunity at Beard Surgeon. We value diversity and inclusion in our workplace and welcome candidates from all backgrounds.
Kiosk Manager - Retail in London employer: Beard Surgeon Limited
Beard Surgeon Limited is an exceptional employer that fosters a vibrant and supportive work culture in the heart of London. With a strong emphasis on employee growth, you will benefit from clear pathways for advancement and competitive pay increases based on performance. Join a passionate team dedicated to operational excellence and customer satisfaction, where your leadership skills will be valued and nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Kiosk Manager - Retail in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Beard Surgeon Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Beard Surgeon Limited!
We think you need these skills to ace Kiosk Manager - Retail in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Beard Surgeon Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Beard Surgeon Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Beard Surgeon Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Beard Surgeon Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
