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For Companies At a Glance
- Tasks: Set up user accounts, troubleshoot issues, and support IT systems.
- Company: Join BEAR Scotland, a leader in road maintenance and management.
- Benefits: Competitive salary, generous holidays, pension scheme, and employee perks.
- Why this job: Kickstart your IT career with hands-on training and a recognised qualification.
- Qualifications: No prior experience needed; just bring your curiosity and willingness to learn.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
Overview
Apprentice IT Support
Location: Perth, with some presence in South Queensferry
Contract: Fulltime, 40 hours per week, Monday – Friday, Hybrid working available after 3 months employment
BEAR Scotland is a leading road maintenance and management service provider in Scotland, maintaining and improving Scottish Trunk Roads including bridges and structures through some of the most scenic, but challenging, parts of the country.
Formed in 2000, BEAR Scotland is an alliance of three highly successful organisations who are prominent in the United Kingdom roads sector – Vinci, Jacobs and Breedon – joining together to provide trunk road network management and maintenance solutions to Transport Scotland.
We rely on strong digital systems to support our teams — from office staff to engineers working on site. We’re now looking to bring in a motivated IT Apprentice to join our team and build a career in IT Support while gaining a nationally recognised qualification – A Modern Apprenticeship in Digital technology: IT Support (SCQF Level 6).
Roles and Responsibilities
- Setting up and maintaining user accounts and access permissions
- Installing, configuring, and updating hardware & software
- Troubleshooting user issues
- Supporting laptops, printers, and mobile devices
- Learning the basics of networking and IT security
- Helping roll out new IT systems and updates across the company
- Providing excellent customer service to colleagues at all levels
- Documenting solutions and maintaining IT records
Knowledge, Skills and Experience
- You don’t need previous IT Work experience – we’ll provide the full training. We’re more interested in your attitude, curiosity and willingness to learn.
- Ideally you will hold (or be working towards) National 5’s / Highers, ideally including Computing, Business or Maths
- Have a strong interest in Technology and problem-solving
- Be organised and able to manage your time effectively
- Enjoy helping people and communicating clearly
Why BEAR?
At the heart of our success is our people — talented, innovative, and dedicated individuals who drive everything we do. We’re committed to attracting and retaining top talent by offering a supportive and rewarding work environment. In return, we provide:
- A competitive salary
- Generous holiday entitlement
- Pension scheme
- Access to a range of employee benefits including annual leave purchase, Cycle to Work scheme, and our Employee Assistance Programme
We believe in empowering our team to grow, thrive, and achieve their full potential. Join a company that inspires you to deliver your best work and supports your journey to evolve and succeed.
We are proud to be an equal opportunities employer, committed to promoting fairness, inclusion, and diversity across all areas of our business.
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Apprentice IT Support employer: BEAR Scotland
Contact Detail:
BEAR Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice IT Support
✨Tip Number 1
Network like a pro! Reach out to people in the IT field, especially those who work at BEAR Scotland. A friendly chat can open doors and give you insights that might just help you land that apprenticeship.
✨Tip Number 2
Show off your passion for tech! When you get the chance to speak with potential employers, share your enthusiasm for IT and problem-solving. Let them know how keen you are to learn and grow in the field.
✨Tip Number 3
Prepare for interviews by practising common questions. Think about scenarios where you've helped someone with tech issues or solved a problem. We want to see your customer service skills shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the BEAR Scotland team. Don’t miss out on this opportunity!
We think you need these skills to ace Apprentice IT Support
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We love seeing candidates who are genuinely excited about technology and eager to learn. Share any personal projects or interests that highlight your curiosity.
Tailor Your Application: Make sure to customise your application to fit the Apprentice IT Support role. Highlight relevant skills, even if they come from school projects or hobbies. We want to see how you can contribute to our team!
Keep It Clear and Concise: We appreciate straightforward applications. Use clear language and avoid jargon. Make it easy for us to see your qualifications and enthusiasm without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BEAR Scotland
✨Know Your Tech Basics
Brush up on your understanding of basic IT concepts, especially around user accounts, hardware, and software. Being able to discuss these topics confidently will show your enthusiasm for the role and your willingness to learn.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past, even if they're not IT-related. This could be anything from helping a friend with tech issues to managing a school project. Highlighting your problem-solving mindset is key!
✨Demonstrate Your Customer Service Skills
Since you'll be providing support to colleagues, think about times when you've helped others. Be ready to share how you communicated clearly and effectively, as this will be crucial in your new role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or what a typical day looks like. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
